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It Help Desk Jobs Jobs (NOW HIRING)

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

A.S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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It Help Desk Jobs information

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How much do it help desk jobs jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for it help desk jobs in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.
What cities are hiring for It Help Desk Jobs jobs? Cities with the most It Help Desk Jobs job openings:

Information Technology Help Desk Technician

New Horizon Bank - National Association

Richmond, VA • On-site

Other

Posted 29 days ago

Job description

Description

At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better - for our clients and for each other. This isn't a place for red tape; it's a place for builders. From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here.


General Job Summary:

The IT Help Desk Technician provides first-line technical support for Bank employees and assists in maintaining a secure, reliable, and efficient technology environment. This position is responsible for troubleshooting hardware and software issues, supporting users, administering user accounts and devices, and assisting with technology projects while ensuring compliance with the Bank's information security policies and regulatory requirements.


Essential Duties and Responsibilities:

Serve as the primary point of contact for employee technology support requests.

Install, configure, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, phones, and peripheral equipment.

Create, modify, and disable user accounts and system access in accordance with Bank procedures.

Support Microsoft 365 applications, Windows operating systems, email, remote access, and collaboration tools.

Troubleshoot network connectivity, hardware, software, and application issues.

Document, prioritize, and resolve help desk tickets in a timely manner.

Assist with workstation deployments, equipment inventory, software updates, and hardware replacements.

Support cybersecurity initiatives by assisting with endpoint protection, multi-factor authentication, security awareness, and user access controls.

Maintain accurate IT documentation, procedures, and asset inventories.

Assist with technology upgrades, disaster recovery testing, and other IT projects.

Escalate complex technical issues to the IT Manager or third-party vendors as appropriate.


Requirements

Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking fundamentals, and endpoint management.

Job Title: IT Help Desk Administrator Classification: Full Time

Reports To: IT Manager FLSA Status: Exempt

Department: IT Review Date: June 30, 2026

Strong troubleshooting, problem-solving, and customer service skills.

Excellent communication and organizational abilities.

Ability to manage multiple priorities in a fast-paced environment.

Banking or financial services experience is preferred but not required.


Education and Experience:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

One to three years of help desk or technical support experience preferred.

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