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It Glue Jobs (NOW HIRING)

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

Own maintenance and improvement of Service Desk runbooks, technical standards, and knowledge base content in Confluence and IT Glue, and retire stale or contradictory documentation * Drive automation ...

Path Forward IT

Support Engineer I

Create or update documentation in IT Glue based on new customer findings * Build client rapport during onsite assignments through troubleshooting and direct interaction * Travel 50-75% as required ...

Path Forward IT

Support Engineer I

Create or update documentation in IT Glue based on new customer findings * Build client rapport during onsite assignments through troubleshooting and direct interaction * Travel 50-75% as required ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Create or update documentation in IT Glue based on new customer findings * Build client rapport during onsite assignments through troubleshooting and direct interaction * Travel 50-75% as required ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Create or update documentation in IT Glue based on new customer findings * Build client rapport during onsite assignments through troubleshooting and direct interaction * Travel 50-75% as required ...

Path Forward IT

Support Engineer II

Cincinnati, OH · On-site

Create or update IT Glue articles with new customer findings. * Assist with ISP and vendor calls for service outages. * Build client rapport during onsite visits (in-person troubleshooting, site ...

United Systems, LLC

Help Desk Technician II

Oklahoma City, OK · On-site

$18.50 - $25/hr

Working knowledge of IT Glue and other documentation tools. * Working knowledge of Microsoft Outlook and Microsoft Teams. * Software as assigned. Collaboration & Knowledge Sharing This role works ...

New

UNITED SYSTEMS

Help Desk Technician II

Oklahoma City, OK · On-site

$18.50 - $25/hr

Working knowledge of IT Glue and other documentation tools. * Working knowledge of Microsoft Outlook and Microsoft Teams. * Software as assigned. Collaboration & Knowledge Sharing This role works ...

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It Glue information

What is the difference between It Glue vs Network Technician?

AspectIt GlueNetwork Technician
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, technical supportNetwork installation sites, offices, troubleshooting labs
Industry UsageIT service management, cloud services, system integrationNetwork infrastructure, telecommunications, enterprise networks

It Glue professionals focus on managing IT assets, service desk operations, and IT service management, often requiring certifications like ITIL. Network Technicians primarily install, troubleshoot, and maintain network hardware and connectivity, with certifications like CCNA. While both roles work within IT environments, It Glue roles are more service management-oriented, whereas Network Technicians focus on network infrastructure.

What does IT Glue do?

IT Glue is a documentation platform used by IT professionals to organize and manage client information, network details, passwords, and procedures securely. It helps streamline IT operations, improve efficiency, and ensure compliance through centralized, easily accessible documentation. Knowledge of IT management tools and security best practices is often beneficial for users.

What cities are hiring for It Glue jobs?

Cities with the most It Glue job openings:

What other helpful pages are available for It Glue?

Other pages related to It Glue:

Infographic showing various It Glue job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Senior Support Technician

Coopersville, MI • On-site

Endeavor IT
See more jobs at Endeavor ITexternal

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Company Information:
Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.
General Summary:
The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements to runbooks, standards, and automation. This role coaches the team technically, sets the standard for documentation and ticket quality, and is directly accountable for reducing the volume of tickets that require senior escalation over time by improving the underlying procedures, automation, and enablement materials. The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work.
Essential Job Functions:
  • Lead high-severity incident response, including P1 and major incident scenarios, providing technical direction and coordinating the response across Service Desk, NOC, Professional Services, and vendor resources per the Incident Management Policy
  • Execute root-cause fixes from Problem Management, including complex remediation, known error resolution, and post-incident preventive work per the Problem Management Policy
  • Own maintenance and improvement of Service Desk runbooks, technical standards, and knowledge base content in Confluence and IT Glue, and retire stale or contradictory documentation
  • Drive automation improvements that reduce recurring toil, including scripting standard fixes, tuning RMM automation, and identifying candidate procedures for automation-first delivery
  • Provide structured technical coaching and enablement across Support Technician I and II, including pairing on complex tickets, reviewing knowledge articles, and leading technical training sessions on newly documented procedures
  • Contribute to Problem Management as an investigator when Tier 3 investigation is required for individual client problems and when master Problem records are opened for cross-client patterns, per the Problem Management Policy
  • Model ticket documentation, time entry, and closure standards for the Service Desk
  • Partner with the Service Desk Manager on Continual Improvement Register (CIR) items and service improvement plans
  • Represent the Service Desk in cross-practice coordination with Professional Services, NOC, and vCIO on shared work, transitions, and improvement initiatives
  • Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA
  • Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party after-hours service
  • Any additional tasks required by management

Knowledge, Skills, and Abilities:
  • Deep troubleshooting expertise across enterprise networking, Windows Server, Microsoft 365, Azure and Entra ID, virtualization, backup and disaster recovery, and security tooling
  • Skill in installing, repairing, and maintaining network and infrastructure equipment
  • Strong analytical thinking, problem-solving, and root-cause analysis skills
  • Excellent verbal and written communication with the ability to lead technical bridges and post-incident reviews
  • Proficiency with ConnectWise PSA, ConnectWise RMM (Automate), IT Glue, Confluence, and scripting for automation (PowerShell)
  • Strong working knowledge of ITIL practices, including incident, problem, change, and continual improvement
  • Coaching and mentoring aptitude with the ability to develop technical range in Support Technician I and II peers
  • Ability to hold documentation and quality standards without becoming a bottleneck

Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, related field, or equivalent experience
  • 7+ years support experience

Certifications:
  • Relevant Microsoft, ConnectWise, and security certifications are encouraged; a minimum of one new proctored industry certification per year is expected

Benefits we offer!
  • 401k with 100% match up to 6% employee contribution
  • Medical
  • Dental
  • Vision
  • Employer Paid - Life Insurance - 3x your salary
  • Employer Paid - Long-term Disability
  • Employer Paid - Short-term Disability
  • Employer Paid - Access to financial planning services
  • EAP
  • Holidays
  • PTO

Compensation:
Salary: 75,000 - 85,000

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