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Rio Rico, AZ · On-site
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Quick apply
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$94K - $115K/yr
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Gilbert, AZ · On-site
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Gilbert, AZ · On-site
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IT Support Engineer
Casa Grande, AZ • On-site
Alleare Consulting
• IT Services • 11 - 50 employees11 - 50 employees
Other
Re-posted 15 days ago
Key responsibilities
Maintain the ticketing queue by updating progress and resolution for reported issues.
Support end users by troubleshooting and resolving issues related to PCs, servers, network hardware, and applications.
Configure and deploy workstations, servers, and network hardware, and assist with technical initiatives and system-wide troubleshooting.
Job description
IT Support Engineer
Fulltime
Casa Grande, AZ (on-site)
IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client’s team and work on-site at their Casa Grande, AZ. office. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.
The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
RESPONSIBILITIES:
· Proactively monitor network infrastructure and respond rapidly to issues
· Serve as primary contact for local PC, server, and network technologies
· Configure and deploy workstations, servers, and network hardware
· Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
· Update progress and resolution for reported issues within ticketing system
· Create and update technical and end user training materials
· Provide high quality support to end users
REQUIREMENTS:
· Self-motivated, energetic, organized, and customer service focused
· Communicate effectively to end user and other IT team members
· Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
· Proven record of supporting and provisioning technical solutions
· Possess a drive to learn and teach
· Possess effective troubleshooting skills, be methodical and detail oriented
· Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
· Technical knowledge of cabling installation and troubleshooting
· Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
PREFERENCES (familiarity with):
· Fresh Service – Helpdesk software
· Smart devices –iPhone /iPad/ Android
· Printer/Print server support
· Microsoft Cloud Technology – Intune, Azure AD, O365
· Computer – Lenovo ThinkPad / HP
· Messaging – Microsoft Exchange
· Collaboration – Microsoft SharePoint and Teams
· Backup and recovery software – Acronis and Avamar
· Switches and routers – Cisco and Brocade
**To view all of our open positions, please visit our Alleare Consulting website.
About Alleare Consulting
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Dallas, TX, US
Year founded
2010