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It End User Support Supervisor Jobs in Rio Rancho, NM

Robert Half

IT Support Analyst

Albuquerque, NM · On-site

We are looking for an IT Support Analyst to provide onsite technical assistance for end users in ... Set up, configure, and deploy end-user equipment, including desktop and laptop systems, peripherals ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help ... You will provide technical support for end user devices hardware (laptops, printers, tablets ...

Techmate

Be Seen First

On Demand IT Support - Freelance/Consultant

Albuquerque, NM · On-site

$45/hr

We are seeking freelancers/consultants for on site IT Support in the Albuquerque, NM area to join ... End-user support for executives, office personnel, and other key business stakeholders; this could ...

JST

IT Support Specialist

Albuquerque, NM · On-site

OverviewJST is currently seeking a IT Support Specialist to join our team. This is a full-time ... for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals ...

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$19.76 - $26.85/hr

The CDD is seeking a skilled professional to provide user support for all divisions and programs ... 250 end-users and several external partners; * using Windows services including, file services ...

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It End User Support Supervisor information

See Rio Rancho, NM salary details

$21.2K

$63.9K

$113.8K

How much do it end user support supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it end user support supervisor in Rio Rancho, NM is $63,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What cities near Rio Rancho, NM are hiring for It End User Support Supervisor jobs?

Cities near Rio Rancho, NM with the most It End User Support Supervisor job openings:

End User Support Technician

Albuquerque, NM • On-site

Edgewater Federal Solutions, Inc.
IT Services • 11 - 50 employees
Learn more about Edgewater Federal Solutions, Inc.external

Full-time

Re-posted 29 days ago

Key responsibilities

  • Provide end-user support by troubleshooting hardware and software issues related to computing devices and mobile equipment.

  • Resolve incidents, service requests, and problems, including providing temporary workarounds if necessary, and document all actions taken.

  • Communicate with customers regarding repair status, advise on techniques to prevent future incidents, and support video and collaborative technologies.

Job description

Overview
Edgewater is seeking a Windows Desktop Support Technician to support a major national laboratory. You will provide end-user support with processes for managing and delivering services that are ITIL® conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Responsibilities
  • Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
  • Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
  • If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the call tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.).
  • Complete site specific, preventative maintenance checklist.
  • If needed, escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets
  • Make every attempt, when appropriate, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when call volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses attended, on the job learning, etc.
  • Participate in IT projects.
  • Strive to achieve & maintain knowledge of all applicable site procedures.
  • Exercise appropriate workflow & time management.
  • Provide adequate notice for planned absences (two weeks preferred).
  • Other duties assigned as necessary.

Qualifications
End User Support Specialist I:
  • High School Degree and 1 year related experience.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

End User Support Specialist II:
  • High School Degree and 2 years related experience.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

End User Support Specialist III:
  • AA/AS Degree and 3 years related experience.
  • In lieu of a degree, an additional 3 years of relevant experience is needed, totaling 6 years.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

End User Support Specialist IV:
  • AA/AS Degree and 5 years related experience.
  • In lieu of a degree, an additional 5 years of relevant experience is needed, totaling 8 years.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

About us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named the #5 Top Workplace in the Greater Washington Area Small Companies category 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

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