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It Desktop Support Intern Jobs in Virginia (NOW HIRING)

Mode5

IT Support Specialist I

Norfolk, VA · On-site

$25 - $27/hr

Job Title: IT Support Specialist I Department: Support Location: Norfolk, Virginia Job Type ... Minimum of 1 to 2 years' of remote and onsite desktop support experience * Direct experience with ...

Mode5

IT Support Specialist I

Norfolk, VA · On-site

$25 - $27/hr

Job Title: IT Support Specialist I Department: Support Location: Norfolk, Virginia Job Type ... Minimum of 1 to 2 years' of remote and onsite desktop support experience * Direct experience with ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

1872 Consulting

Desktop Support

Herndon, VA · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support professional to provide IT end user support. The role involves troubleshooting connectivity issues and managing service requests for Windows ...

Saic

Desktop SCCM Engineer

Quantico, VA · On-site

$80 - $100/hr

Description SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new and exciting program out of ... IT infrastructure, provides customer support, and introduces cutting‑edge technologies that ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

Strategic IT Support and Alignment * Contribute to the deployment, maintenance, and troubleshooting ... Create and update enterprise desktop images, including non-standard workstation images for ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

Strategic IT Support and Alignment * Contribute to the deployment, maintenance, and troubleshooting ... Create and update enterprise desktop images, including non-standard workstation images for ...

IMTAS

JR IT Specialist

Winchester, VA · On-site

Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support. Typical duties include ...

SAIC

Desktop SCCM Engineer

Quantico, VA · On-site

$80K - $120K/yr

Strategic IT Support and Alignment * Contribute to the deployment, maintenance, and troubleshooting ... Create and update enterprise desktop images, including non-standard workstation images for ...

IMTAS

JR IT Specialist

Winchester, VA · On-site

Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support. Typical duties include ...

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All JobsIt Desktop Support Intern JobsIt Desktop Support Intern Jobs in Virginia

It Desktop Support Intern information

What does an IT desktop support intern do?

An IT Desktop Support Intern assists in providing technical support to end-users within an organization. Typical responsibilities include troubleshooting hardware and software issues, setting up computers and peripheral devices, and helping maintain IT documentation. Interns often work under the supervision of senior IT staff and gain hands-on experience with common support tasks, ticketing systems, and customer service. This role is a great entry point for students or recent graduates interested in pursuing a career in IT support.

What are the key skills and qualifications needed to thrive as an IT desktop support intern?

To thrive as an IT Desktop Support Intern, you need a foundational understanding of computer hardware, operating systems, and troubleshooting, often supported by coursework or certifications in IT fundamentals. Familiarity with ticketing systems, remote desktop tools, and platforms like Windows, macOS, and Active Directory is typically expected. Strong communication, problem-solving, and a customer-service mindset help you address user issues effectively and learn quickly in a dynamic environment. These skills ensure efficient technical support, minimize downtime, and contribute to positive user experiences within an organization.

What are some common challenges faced by IT desktop support interns, and how can they effectively address them?

IT Desktop Support Interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To address these challenges, interns should proactively document solutions, ask clarifying questions when a problem is unclear, and prioritize tasks based on urgency. Building strong communication skills and seeking guidance from experienced team members can also help interns gain confidence and improve their problem-solving abilities.

What is the difference between It Desktop Support Intern vs It Help Desk Technician?

AspectIt Desktop Support InternIt Help Desk Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in corporate or IT departmentsHelp desk or support center, assisting end-users
Employer & Industry UsageEntry-level role in IT departments across industriesFull-time support role in various organizations
Common Search & ComparisonOften searched by students or entry-level job seekersCompared for career advancement or skill development

The main difference between an It Desktop Support Intern and an It Help Desk Technician lies in experience and responsibilities. Interns are typically in training, gaining foundational skills, while Help Desk Technicians are full-time professionals providing ongoing support. Both roles serve as entry points into IT support careers, with the technician role offering more responsibility and independence.

What cities in Virginia are hiring for It Desktop Support Intern jobs?

Cities in Virginia with the most It Desktop Support Intern job openings:

IT Support Specialist I

Norfolk, VA • On-site

Mode5
IT Services • 11 - 50 employees
Learn more about Mode5external

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Job Description
Job Title: IT Support Specialist I
Department: Support
Location: Norfolk, Virginia
Job Type: Regular Full-Time
Who We Are:
Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you're stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!
What You Need:
As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.
  • Minimum of 1 to 2 years' of remote and onsite desktop support experience
  • Direct experience with Windows 11 and Microsoft 365
  • Hands on experience with Active Directory user administration and basic networking
  • Managed Services or Technology Consulting experience a plus!

Things You Will Do:
As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following:
  • Troubleshoot, and resolve user support issues while maintaining customer satisfaction.
  • Support desktops, software and networks in multiple environments.
  • Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Your Benefits:
At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.
  • Free Fridays! - Every other Friday off. Paid!
  • Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Simple IRA Savings Plan with Company Match
  • Certification Assistance and Bonus Reward Program
  • Paid Holidays and Vacation Days
  • Causal Work Environment
  • Employee Social Events
  • Life Insurance Coverage
  • Incidental Telecommuting
  • Employee Referral Bonus

Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician
Must be available to work at our Norfolk office. We are an Equal Opportunity Employer

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