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It Customer Service Manager Jobs (NOW HIRING)

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Exos

Customer Service Manager

Minneapolis, MN

$20 - $26/hr

Take lead role with coordinating information flow. * Collaborate with the Assistant General Manager to help create culture of service * Take lead role in delivering ongoing customer service trainings ...

FNA Group

Customer Service Manager

Mesquite, TX

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Real Floors, Inc.

Customer Service Manager

Dallas, TX · On-site

Customer Service Manager REPORTS TO: General Manager LOCATION: 11110 Goodnight Lane Suite 100 ... Proficient using technology on the job. Is able to correspond via email, perform data input, etc.

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Clarapath

$70K - $85K/yr

The Manager, Information Technology (IT) , will play a critical role in supporting and maintaining ... Excellent communication, customer service, and collaboration skills * Ability to work independently ...

IWG plc

WI · On-site

Customer Services Manager This position sits at the heart of our growing global organisation, you ... About IWG With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we're ...

BibliU

Customer Service Manager

Superior, WI · On-site

$13/hr

Position Title: Customer Service Manager Reports to: Store Manager Location: University of ... technology-led B2B company transforming the $65bn educational content industry. With a 90% CAGR the ...

Aston Carter

Customer Service Manager

Painesville, OH · On-site

$100K - $115K/yr

Customer Service Manager The Customer Service Manager leads daily sales operations, ensuring ... genetic information or any characteristic protected by law. If you would like to request a ...

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... Strong troubleshooting, communication, and customer service skills * Ability to work independently ...

Universal Services

Customer Service Manager

Lannon, WI · On-site

Do estimates for moving services * write confirmation letters to customers Education * college ... Excellent time management * Good sense of direction * Works well independently * Exhibits patience

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It Customer Service Manager information

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How much do it customer service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is an IT Customer Service Manager?

IT Customer Service Managers are professionals responsible for overseeing a team that provides technical support and customer service for IT products or services. They ensure that customer issues are resolved efficiently, manage support staff, develop service procedures, and monitor performance metrics. Their role is crucial in maintaining customer satisfaction, improving support processes, and acting as a bridge between technical teams and clients. These managers also handle escalated issues and may be involved in training staff and implementing new support technologies.

How does an IT Customer Service Manager balance technical problem-solving with team leadership responsibilities?

An IT Customer Service Manager often divides their time between overseeing daily support operations and mentoring their team. While they may step in to resolve complex technical issues, a significant part of their role is to set performance standards, coach staff, and ensure customer satisfaction. Balancing these priorities requires strong organizational skills and the ability to delegate routine technical tasks, allowing them to focus on process improvement and staff development. Regular communication with other IT departments and stakeholders is also crucial to keep support aligned with broader business objectives.

What are the key skills and qualifications needed to thrive as an IT Customer Service Manager?

To thrive as an IT Customer Service Manager, you need a solid background in IT support, service management, and leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Zendesk, and certifications such as ITIL or CompTIA, are typically required. Outstanding communication, problem-solving, and conflict resolution skills help you effectively manage teams and address customer concerns. These skills ensure efficient service delivery, high customer satisfaction, and seamless coordination between technical teams and end users.

What is the difference between It Customer Service Manager vs Help Desk Supervisor?

AspectIt Customer Service ManagerHelp Desk Supervisor
CredentialsIT certifications, customer service experienceIT certifications, help desk experience
Work EnvironmentOversees customer support teams, manages client interactionsSupervises help desk staff, handles technical support issues
Employer & IndustryIT service providers, tech companiesIT departments, tech support firms
Search & Comparison IntentUnderstanding managerial roles in IT supportSupervisory roles in help desk support

The main difference between an It Customer Service Manager and a Help Desk Supervisor lies in their scope of responsibilities. The It Customer Service Manager typically oversees the entire customer support operation, focusing on strategy and client satisfaction, while the Help Desk Supervisor manages daily technical support staff and resolves technical issues. Both roles require IT knowledge and customer service skills, but the manager position involves broader oversight and higher-level decision-making.

Is an IT customer service manager a stressful job?

IT customer service managers often face stress due to managing technical issues, meeting service level agreements, and handling customer complaints. The role requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during system outages or high-demand periods.

What cities are hiring for It Customer Service Manager jobs?

Cities with the most It Customer Service Manager job openings:

What states have the most It Customer Service Manager jobs?

States with the most job openings for It Customer Service Manager jobs include:

What are popular job titles related to It Customer Service Manager jobs?

For It Customer Service Manager jobs, the most frequently searched job titles are:

It Customer Service Manager jobs near you
Infographic showing various It Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Petoskey, MI • On-site

Hobby Lobby
Retail • 10K+ employees
Learn more about Hobby Lobbyexternal

$16 - $17/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

Hobby Lobby rating

6.3

Company rating: 6.3 out of 10

Based on 895 frontline employees who took The Breakroom Quiz

Job description

Job Description - Overview
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting part-time range - $16.00 - $17.00 per hour
Job Description - Requirements
  • Excellent Customer Service Skills
  • Basic Computer Skills
  • Desire To Learn
  • Trustworthy And Dependable
  • Super Friendly
  • Previous Work References
If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.
Full-Time Benefits include:
  • Competitive Wages
  • Medical, Dental, Vision and Prescription Benefits
  • 401(k) Program with Company Match
  • Paid Vacation
  • Sick / Personal Pay (SPP)
  • Employee Discount
  • Life Insurance and Long Term Disability Insurance (LTD)
  • Flexible Spending Plan
  • Holiday Pay

Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call (800) 200-1494.

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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