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It Customer Service Manager Jobs (NOW HIRING)

Catalyst Kids

Manager, IT Support

Sacramento, CA · On-site

Ensure a strong customer service orientation across all IT support interactions Operational Insight ... Manage relationships with external IT vendors and service providers, ensuring accountability and ...

Expert Computer Solutions

IT Manager

Houston, TX · On-site

$110K - $120K/yr

Founded in 2005, ECS offers IT support, project services, staff augmentation and vCIO services, including cybersecurity, AI, strategic planning, and IT compliance. We advocate a business first ...

Heico

Customer Service Manager

Tampa, FL · On-site

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit ... Maintain contact information. * Assists with updating company information on company website.

HEICO

Customer Service Manager

Tampa, FL · On-site

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit ... Maintain contact information. * Assists with updating company information on company website.

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Valence

Customer Service Manager

Wichita, KS · On-site

Valence Surface Technologies is a full-service surface finishing company specializing in the ... For further information, please review the Know Your Rights notice from the Department of Labor.

ALDRIDGE

IT Support Manager (2258)

Alexandria, LA · Hybrid

As an IT Support Manager at Aldridge, you will play a key role in ensuring the success of our ... customer satisfaction, improving team performance, and driving continuous improvement in service ...

Right Talent Right Now

IT Manager

Centralia, PA · On-site

$86K - $105K/yr

IT Manager Job Ref.: 3186 Role: Information Technology Relocation Available: Yes Industry: I.T ... Exceptional customer service orientation. Extensive experience working in a team-oriented ...

AT&T Performing Arts Center

IT Manager

Dallas, TX

$75K - $80K/yr

Customer Service Driven Dedicated to the service of internal and external constituents so that all ... The IT Manager is both a leader and a hands-on contributor, capable of stepping in to handle ...

New

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

The Customer Service Manager has overall responsibility for the performance of the Account ... Lead customer related transformation efforts, including technology improvements and service model ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Support implementation, optimization, and training related to customer service technologies and ... Customer Relationship Management * Sales focused * Process Improvement * Cross-Functional ...

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All JobsIt Customer Service Manager Jobs

It Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do it customer service manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for it customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level executive roles, specialized consulting, investment banking, or certain medical specialists. These positions often require extensive experience, advanced skills, and sometimes certification or licensing, and they may involve long hours or high-pressure environments.

How does an IT Customer Service Manager typically balance technical problem-solving with team leadership responsibilities?

An IT Customer Service Manager often divides their time between overseeing daily support operations and mentoring their team. While they may step in to resolve complex technical issues, a significant part of their role is to set performance standards, coach staff, and ensure customer satisfaction. Balancing these priorities requires strong organizational skills and the ability to delegate routine technical tasks, allowing them to focus on process improvement and staff development. Regular communication with other IT departments and stakeholders is also crucial to keep support aligned with broader business objectives.

What are IT Customer Service Managers?

IT Customer Service Managers are professionals responsible for overseeing a team that provides technical support and customer service for IT products or services. They ensure that customer issues are resolved efficiently, manage support staff, develop service procedures, and monitor performance metrics. Their role is crucial in maintaining customer satisfaction, improving support processes, and acting as a bridge between technical teams and clients. These managers also handle escalated issues and may be involved in training staff and implementing new support technologies.

What are the key skills and qualifications needed to thrive as an IT Customer Service Manager, and why are they important?

To thrive as an IT Customer Service Manager, you need a solid background in IT support, service management, and leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Zendesk, and certifications such as ITIL or CompTIA, are typically required. Outstanding communication, problem-solving, and conflict resolution skills help you effectively manage teams and address customer concerns. These skills ensure efficient service delivery, high customer satisfaction, and seamless coordination between technical teams and end users.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered an entry-level position in the IT customer service field, providing foundational skills in communication, problem-solving, and technical support. It can serve as a stepping stone to more advanced roles such as IT support specialist or technical analyst, especially when combined with relevant certifications or training. However, the suitability depends on individual skills and career goals.

What is the difference between It Customer Service Manager vs Help Desk Supervisor?

AspectIt Customer Service ManagerHelp Desk Supervisor
CredentialsIT certifications, customer service experienceIT certifications, help desk experience
Work EnvironmentOversees customer support teams, manages client interactionsSupervises help desk staff, handles technical support issues
Employer & IndustryIT service providers, tech companiesIT departments, tech support firms
Search & Comparison IntentUnderstanding managerial roles in IT supportSupervisory roles in help desk support

The main difference between an It Customer Service Manager and a Help Desk Supervisor lies in their scope of responsibilities. The It Customer Service Manager typically oversees the entire customer support operation, focusing on strategy and client satisfaction, while the Help Desk Supervisor manages daily technical support staff and resolves technical issues. Both roles require IT knowledge and customer service skills, but the manager position involves broader oversight and higher-level decision-making.

What is an IT service manager?

An IT service manager oversees the delivery and management of information technology services within an organization. They coordinate IT teams, ensure service quality, implement best practices like ITIL, and handle client or internal stakeholder communication to meet business needs.

What is the highest paying customer service job?

The highest paying customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.
What cities are hiring for It Customer Service Manager jobs? Cities with the most It Customer Service Manager job openings:
What states have the most It Customer Service Manager jobs? States with the most job openings for It Customer Service Manager jobs include:
It Customer Service Manager jobs near you
Infographic showing various It Customer Service Manager job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Manager, IT Support

Manager, IT Support

Catalyst Kids

Sacramento, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Catalyst Kids rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

43rd of 197 rated education and training

Job description

Position Overview:
The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of technology services across the organization. This role is primarily responsible for managing and developing the IT support team, overseeing help desk operations, and ensuring service levels meet organizational needs.
This position emphasizes team leadership, performance management, service delivery optimization, and vendor oversight. The IT Support Manager partners with internal stakeholders to ensure IT support services align with organizational priorities, improve user experience, and drive operational efficiency. The IT Support Manager serves as the top-level escalation point to support the department. In alignment with department and organizational goals, this role coordinates with service and equipment vendors.
Key Responsibilities:
Team Leadership & Oversight
  • Provide day-to-day leadership and oversight of IT support staff and technicians
  • Establish clear performance expectations, monitor outcomes, and conduct regular performance evaluations
  • Manage workload distribution, prioritization, and escalation processes to ensure efficient team operations
  • Coach, mentor, and develop team members to build technical capability and customer service excellence

Service Delivery Management
  • Oversee help desk operations, ensuring timely, high-quality resolution of support requests and incidents
  • Define, track, and report on service level agreements (SLAs), key performance indicators (KPIs), and user satisfaction metrics
  • Continuously improve IT support processes, workflows, and documentation to enhance efficiency and consistency
  • Ensure a strong customer service orientation across all IT support interactions

Operational Insight
  • Provide insight into IT systems, infrastructure, and support services to align with team and organizational goals
  • Ensure appropriate processes are in place for system maintenance, upgrades, and issue resolution
  • Oversee asset lifecycle management, including inventory, procurement coordination, and compliance
  • Ensure adherence to IT policies, procedures, and security standards

Vendor and Stakeholder Management
  • Manage relationships with external IT vendors and service providers, ensuring accountability and performance
  • Collaborate with internal departments (HR, Finance, Operations) to align IT support services with business needs
  • Serve as the primary escalation point for complex or high-impact vendor support issues

Strategic and Process Improvement
  • Identify opportunities to improve IT support delivery through tools, automation, and process enhancements
  • Ensure all IT support processes adhere to data privacy regulations (e.g. PII protection) and support audit readiness for state funding requirements
  • Support leadership in planning and implementing technology initiatives that impact support services
  • Stay informed on industry best practices in IT service management and support operations

Perform other duties that are reasonably related to the position's key responsibilities and are consistent with the employee's job classification, skills, and training
Required Qualifications:
  • Associate's degree or completion of equivalent technical school
  • 5+ years' experience in IT support (7+ years if no degree or equivalent education), with at least 2+ years in a team leadership or supervisory role
  • Proven experience managing IT support teams and service delivery operations, specifically defining, implementing, and reporting on SLAs and KPIs
  • Strong understanding of IT support environments, ticketing systems, and service management frameworks (e.g. ITIL)
  • Hands-on experience administering Microsoft 365, Azure AD/Entra ID, and MDM solutions (e.g. Intune, Jamf) for hybrid/distributed workforces
  • Demonstrated ability to lead teams, manage priorities, and improve operational performance

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or related field
  • CompTIA Network+, Security+, Project+, CAPM, ITIL 4 Foundation, MS-102, MS-900
  • Experience in non-profit or education environments
  • Experience leading or supporting IT projects that involve significant process changes or software rollouts
  • Demonstrated experience negotiating with vendors and holding service providers accountable to contract performance
  • Familiarity with cloud-based systems and SaaS applications
  • Experience supporting hybrid and distributed workforces

Key Competencies:
  • Strong leadership and team management skills with a focus on accountability and development
  • Ability to manage service delivery through metrics, reporting, and continuous improvement
  • Data-driven decision making to adjust internal processes and determine long-term strategies
  • Excellent communication skills, with the ability to translate technical issues into business impact
  • Customer-focused mindset, with a commitment to high-quality support experiences
  • Strong organizational and problem-solving skills in a fast-paced environment
  • Ability to collaborate cross-functionally and influence stakeholders at all levels

Working Conditions:
  • Generally pleasant working conditions
  • Less than 50% of daily assignments involve prolonged physical effort
  • Travel: Up to 30%

Shift Type: Full Time, Exempt, Hybrid (4 days onsite)
What We Offer:
  • Medical, Dental, and Vision Benefits
  • 401(k) Retirement plan and Employee Assistance Program (EAP)
  • Personal Health Advocate
  • Paid vacation, sick time, and holidays
  • Commuter pre-tax benefit
  • Discounted childcare
  • Access to the Calm app
  • Tickets at Work employee discounts

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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