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It Customer Service Manager Jobs (NOW HIRING)

Aqueity

IT Project Manager

Downers Grove, IL · On-site

$80K - $110K/yr

The IT Project Manager is responsible for leading, managing, and executing all aspects of ... Excellent communication, interpersonal, and customer service abilities * Ability to thrive in a ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... Service Tickets and ensuring SLA is complied with Managing IT Technician & Help-Desk Staff and a Hands-on IT technician Main Tasks: Managing, Support, Coordinate and Control IT Infra-Structure ...

Synergy Staffing

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Information Technology Manager

Houston, TX · On-site

$140K - $160K/yr

Implement and manage IT service management processes, including ticketing, incident, problem, and change management; define and monitor service level agreements and performance metrics. * Own and ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

This role is responsible for delivering exceptional customer service, efficiently resolving ... managing customer expectations. • Maintain composure and professionalism in high-pressure and ...

Crane 1 Services

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IT Manager

Cincinnati, OH · On-site

$140K - $160K/yr

The IT Manager is responsible for all aspects of Crane 1's technology infrastructure, systems ... Serve as the primary relationship owner for the managed service provider (MSP) and CRM consultant

New

Harp's Food Stores

Customer Service Manager

Lowell, AR · On-site

... and managing, new, discontinued, and all other tags and signs. Service Desk Procedures - I ... As a CSM, this is why I do it: Customer Focus - I anticipate and recognize customer needs and ...

New

Catalyst Kids

Manager, IT Support

Sacramento, CA · On-site

Ensure a strong customer service orientation across all IT support interactions Operational Insight ... Manage relationships with external IT vendors and service providers, ensuring accountability and ...

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced ... Monitor and report on service performance metrics, trends, and customer experience indicators

EōS Fitness

IT Analyst

Salt Lake City, UT · On-site

$65K - $70K/yr

Prior experience in customer service, big box retailers, or MSPs. * Able to work discreetly ... A management team that cares about your professional development. * Free membership for you and ...

Ritchie Bros.

Customer Service Manager

Napavine, WA

... information before, during and after sale days. The Customer Service Manager is a vital link to all ... SmartEquip, an innovative technology platform that supports customers' management of the equipment ...

Halliburton

IT Manager - Senior IT Manager

Houston, TX · On-site

$90.70K - $111.30K/yr

Customer Services, such as service desk, security administration, request management, desktop ... Information Technology Full Time / Part Time: Full Time Additional Locations for this position:

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It Customer Service Manager information

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How much do it customer service manager jobs pay per year?

As of May 29, 2026, the average yearly pay for it customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Customer Service Manager, and why are they important?

To thrive as an IT Customer Service Manager, you need a solid background in IT support, service management, and leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Zendesk, and certifications such as ITIL or CompTIA, are typically required. Outstanding communication, problem-solving, and conflict resolution skills help you effectively manage teams and address customer concerns. These skills ensure efficient service delivery, high customer satisfaction, and seamless coordination between technical teams and end users.

How does an IT Customer Service Manager typically balance technical problem-solving with team leadership responsibilities?

An IT Customer Service Manager often divides their time between overseeing daily support operations and mentoring their team. While they may step in to resolve complex technical issues, a significant part of their role is to set performance standards, coach staff, and ensure customer satisfaction. Balancing these priorities requires strong organizational skills and the ability to delegate routine technical tasks, allowing them to focus on process improvement and staff development. Regular communication with other IT departments and stakeholders is also crucial to keep support aligned with broader business objectives.

What are IT Customer Service Managers?

IT Customer Service Managers are professionals responsible for overseeing a team that provides technical support and customer service for IT products or services. They ensure that customer issues are resolved efficiently, manage support staff, develop service procedures, and monitor performance metrics. Their role is crucial in maintaining customer satisfaction, improving support processes, and acting as a bridge between technical teams and clients. These managers also handle escalated issues and may be involved in training staff and implementing new support technologies.

What is the difference between It Customer Service Manager vs Help Desk Supervisor?

AspectIt Customer Service ManagerHelp Desk Supervisor
CredentialsIT certifications, customer service experienceIT certifications, help desk experience
Work EnvironmentOversees customer support teams, manages client interactionsSupervises help desk staff, handles technical support issues
Employer & IndustryIT service providers, tech companiesIT departments, tech support firms
Search & Comparison IntentUnderstanding managerial roles in IT supportSupervisory roles in help desk support

The main difference between an It Customer Service Manager and a Help Desk Supervisor lies in their scope of responsibilities. The It Customer Service Manager typically oversees the entire customer support operation, focusing on strategy and client satisfaction, while the Help Desk Supervisor manages daily technical support staff and resolves technical issues. Both roles require IT knowledge and customer service skills, but the manager position involves broader oversight and higher-level decision-making.

What cities are hiring for It Customer Service Manager jobs? Cities with the most It Customer Service Manager job openings:
What states have the most It Customer Service Manager jobs? States with the most job openings for It Customer Service Manager jobs include:
It Customer Service Manager jobs near you
Infographic showing various It Customer Service Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
IT Project Manager

IT Project Manager

Aqueity

Downers Grove, IL • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision

Posted 23 days ago

Job description

IT Project Manager (on-site)
Aqueity is looking for a dynamic technical project manager to join our team! The IT Project Manager is responsible for leading, managing, and executing all aspects of engineering and project delivery, ensuring that client objectives are met efficiently and effectively. Key areas of responsibility include overseeing project timelines and deliverables, providing high-level technical guidance to the engineering team, serving as the primary client interface, managing project resources, coordinating cross-functional collaboration, and ensuring quality standards are consistently achieved.
Responsibilities
  • Manage client projects from kickoff to completion, driving successful delivery
  • Act as escalation point for engineers, identify challenges in scoping/architecture/delivery
  • Enhance resource utilization and boost team productivity by refining systems and processes
  • Function as the customer's primary point-of-contact for projects
  • Communicate with all parties in a constructive manner to ensure customer expectations are met
  • Oversee and track all client issues across the project lifecycle (pre-and post-delivery) to ensure effective resolution
  • Facilitate post-project reviews with internal teams and external clients to capture lessons learned and drive improvements
  • Engage with technical teams to resolve project-related obstacles requiring specialized support.
  • Manage the daily activities of the consulting & advisory team
  • Provide accurate reports and metrics to company management on status and budget of on-going projects and agreements
  • Understand overall team objectives, as well as the role and function of each team member
  • Ensure that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production
  • Design and maintain process documentation for the consulting & advisory team
  • Ensure accurate documentation of technical implementations and solutions
  • Manage the process of implementing change efficiently and effectively
  • Facilitate client on-sites and oversee team scheduling
  • Coordinate with Service Manager on post-project and escalated technical issues raised by the Managed Services team
  • Establish and enforce standards, procedures, and best practices for project implementation

Skills & Abilities
  • Strong leadership skills with the ability to foster accountability, teamwork, and a positive service culture
  • Excellent communication, interpersonal, and customer service abilities
  • Ability to thrive in a fast-paced work environment by managing multiple priorities, adapting quickly to change, and maintaining urgency in client interactions
  • Broad knowledge of IT systems, applications, processes, and support tools preferred

Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Proven experience in coordinating IT project delivery across multiple departments and functional teams.
  • Managed Services Provider (MSP) experience preferred
  • Certifications preferred: PMP (Project Management Professional), AZ-900 (Microsoft Azure Fundamentals), and ScrumMaster (CSM or equivalent)

What We Offer:
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship

Salary Range: $80,000 - $110,000

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