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It Customer Service Manager Jobs (NOW HIRING)

Tang and Company

IT Manager

Torrance, CA

$99K - $121K/yr

Foster a customer-first, process-driven culture Service Catalog, Asset & Vendor Management * Develop and maintain a Service Catalog with defined SLAs * Manage IT asset lifecycle and CMDB ...

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $122K/yr

Foster a customer-first, process-driven culture Service Catalog, Asset & Vendor Management * Develop and maintain a Service Catalog with defined SLAs * Manage IT asset lifecycle and CMDB ...

WE ARE SHARING HOPE SC

IT Manager

North Charleston, SC · On-site

$90K - $111K/yr

Delivers excellent customer service to the workforce, customers, stakeholders, and partners, and ... Manage and mentor the IT team, conduct performance reviews, and provide ongoing training and ...

Axos Bank

IT - Service Delivery Manager

San Diego, CA · Hybrid

$95K - $115K/yr

... IT service quality and customer satisfaction. This role will be onsite and available at any of the ... Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIs * Monitor the ...

Ideal Aerosmith

Sr IT Manager

Grand Forks, ND · On-site

$90K - $111K/yr

... customer service, and performance. With a team of skilled problem solvers and a culture that ... The Senior IT Manager is responsible for leading the organization's technology infrastructure ...

HEICO

Customer Service Manager

Tampa, FL · On-site

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit ... Maintain contact information. * Assists with updating company information on company website.

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

$90K - $115K/yr

The Customer Service Manager has overall responsibility for the performance of the Account ... Lead customer related transformation efforts, including technology improvements and service model ...

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

1upHealth

IT Manager

Boston, MA · Hybrid

$103K - $126K/yr

The IT Manager is a high-impact, high-ownership role responsible for transforming 1upHealth ... customer service. As part of a collaborative, high-achieving team spanning cloud infrastructure ...

Carlie C's IGA

Customer Service Manager

Louisburg, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Sealing Devices

IT Manager

Lancaster, NY

$100K - $115K/yr

IT Operations & Team Management * Manage day-to-day IT operations to ensure reliable technology ... Coordinate IT activities across multiple locations to maintain consistent service delivery and ...

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All JobsIt Customer Service Manager Jobs

It Customer Service Manager information

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$24.5K

$58K

$101K

How much do it customer service manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for it customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level executive roles, specialized consulting, investment banking, or certain medical specialists. These positions often require extensive experience, advanced skills, and sometimes certification or licensing, and they may involve long hours or high-pressure environments.

How does an IT Customer Service Manager typically balance technical problem-solving with team leadership responsibilities?

An IT Customer Service Manager often divides their time between overseeing daily support operations and mentoring their team. While they may step in to resolve complex technical issues, a significant part of their role is to set performance standards, coach staff, and ensure customer satisfaction. Balancing these priorities requires strong organizational skills and the ability to delegate routine technical tasks, allowing them to focus on process improvement and staff development. Regular communication with other IT departments and stakeholders is also crucial to keep support aligned with broader business objectives.

What are IT Customer Service Managers?

IT Customer Service Managers are professionals responsible for overseeing a team that provides technical support and customer service for IT products or services. They ensure that customer issues are resolved efficiently, manage support staff, develop service procedures, and monitor performance metrics. Their role is crucial in maintaining customer satisfaction, improving support processes, and acting as a bridge between technical teams and clients. These managers also handle escalated issues and may be involved in training staff and implementing new support technologies.

What are the key skills and qualifications needed to thrive as an IT Customer Service Manager, and why are they important?

To thrive as an IT Customer Service Manager, you need a solid background in IT support, service management, and leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Zendesk, and certifications such as ITIL or CompTIA, are typically required. Outstanding communication, problem-solving, and conflict resolution skills help you effectively manage teams and address customer concerns. These skills ensure efficient service delivery, high customer satisfaction, and seamless coordination between technical teams and end users.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered an entry-level position in the IT customer service field, providing foundational skills in communication, problem-solving, and technical support. It can serve as a stepping stone to more advanced roles such as IT support specialist or technical analyst, especially when combined with relevant certifications or training. However, the suitability depends on individual skills and career goals.

What is the difference between It Customer Service Manager vs Help Desk Supervisor?

AspectIt Customer Service ManagerHelp Desk Supervisor
CredentialsIT certifications, customer service experienceIT certifications, help desk experience
Work EnvironmentOversees customer support teams, manages client interactionsSupervises help desk staff, handles technical support issues
Employer & IndustryIT service providers, tech companiesIT departments, tech support firms
Search & Comparison IntentUnderstanding managerial roles in IT supportSupervisory roles in help desk support

The main difference between an It Customer Service Manager and a Help Desk Supervisor lies in their scope of responsibilities. The It Customer Service Manager typically oversees the entire customer support operation, focusing on strategy and client satisfaction, while the Help Desk Supervisor manages daily technical support staff and resolves technical issues. Both roles require IT knowledge and customer service skills, but the manager position involves broader oversight and higher-level decision-making.

What is an IT service manager?

An IT service manager oversees the delivery and management of information technology services within an organization. They coordinate IT teams, ensure service quality, implement best practices like ITIL, and handle client or internal stakeholder communication to meet business needs.

What is the highest paying customer service job?

The highest paying customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.
What cities are hiring for It Customer Service Manager jobs? Cities with the most It Customer Service Manager job openings:
What states have the most It Customer Service Manager jobs? States with the most job openings for It Customer Service Manager jobs include:
It Customer Service Manager jobs near you
Infographic showing various It Customer Service Manager job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
IT Project Manager-Service Management Lead

IT Project Manager-Service Management Lead

MSM Technology, LLC

Gainesville, VA • On-site

Full-time

Posted 2 days ago

Job description

Description:
  • Responsible for overall performance and ensuring the team meets all contractual requirements, deliverable deadlines, and SLAs with high customer satisfaction
  • Serves as the primary liaison to the customer
  • Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed
  • Leads continual improvement of processes and manages the lifecycle of services
  • Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools
  • Oversees knowledge management, training and education programs
  • Aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard
  • Assigns a named technical representative for each service processes
  • Collaborates with service managers and functional leaders including engineering, operations, and service desk, as well as other contractors and service providers to enable seamless service execution across the service area
  • Supervises the day-to-day operations of the help desk
  • Provides support to end users on a variety of IT issues
  • Identifies, researches, and resolves complex technical problems
  • Creates and manages escalation procedures and ensures service levels are maintained
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner
  • Other duties as assigned


Requirements:
  • 10+ years of experience managing IT Support Services with scope and complexity.
  • Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
  • Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.
  • Familiarity with Federal IT security requirements.
  • Bachelor’s degree in a relevant field or equivalent experience
  • ITIL v3 Expert or ITIL v4 Managing Professional certification
  • Certified TBM Executive (CTBME)