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It Computer Lab Assistant Jobs in Maryland (NOW HIRING)

Certis Biologicals

Manager of IT Services

Columbia, MD · On-site

$125 - $150/hr

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field. * 10+ years of experience in IT and OT operations, infrastructure and enterprise systems. * 5+ ...

Dallas College

$24.47/hr

... information systems and automated laboratory equipment. * Ability to utilize computer technology to ... lab environment. * Assist in the supervision of lab activities to ensure a safe learning ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Provide first and second-level technical support for customer queries related to computer hardware ... Permissions * Assist with enforcing compliant identity and device policies * Enroll, configure, and ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Provide first and second-level technical support for customer queries related to computer hardware ... Permissions * Assist with enforcing compliant identity and device policies * Enroll, configure, and ...

Certis USA

Manager of IT Services

Columbia, MD · On-site

$125 - $150/hr

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field. * 10+ years of experience in IT and OT operations, infrastructure and enterprise systems. * 5+ ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Provide first and second-level technical support for customer queries related to computer hardware ... Permissions * Assist with enforcing compliant identity and device policies * Enroll, configure, and ...

BODY ART ALLIANCE

IT Director

Hanover, MD · On-site

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 10+ years of progressive IT experience, including experience managing people and leading ...

SC&H Group

Senior Manager, Corporate IT

Hunt Valley, MD · On-site

$124K - $124K/yr

This individual will help drive accountability and assist in advancing our technology to ensure ... Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent ...

SC&H Group

Senior Manager, Corporate IT

Hunt Valley, MD · Hybrid

$124K - $124K/yr

This individual will help drive accountability and assist in advancing our technology to ensure ... Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Dallas College

$23.78/hr

... information systems and automated laboratory equipment. * Ability to utilize computer technology to ... * Assist in the supervision of lab activities to ensure a safe learning environment. * Provide ...

Reidhealth

Remains proficient in Cerner information systems and Epic Cadence and Chart Review navigation ... Familiarity with telephone, computer, and office equipment * Familiarity with medical and/or ...

SC&H Group

Senior Manager, Corporate IT

Cockeysville, MD · On-site

$150 - $200/hr

This individual will help drive accountability and assist in advancing our technology to ensure ... Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

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All JobsIt Computer Lab JobsIt Computer Lab Assistant JobsIt Computer Lab Assistant Jobs in Maryland

It Computer Lab Assistant information

What is an IT Computer Lab Assistant?

IT Computer Lab Assistants are support staff responsible for maintaining the smooth operation of computer labs in educational institutions, libraries, or organizations. Their duties typically include assisting users with hardware and software issues, ensuring equipment is functioning properly, performing routine maintenance, and helping to enforce lab policies. They may also provide technical support, troubleshoot network or printing problems, and assist in setting up new equipment. Their role is essential for providing a productive and accessible computing environment for lab users.

What are the key skills and qualifications needed to thrive as an IT Computer Lab Assistant, and why are they important?

To thrive as an IT Computer Lab Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and basic networking, often supported by coursework in information technology or related fields. Familiarity with operating systems, lab management systems, and ticketing software is typically required. Strong communication, problem-solving, and customer service skills help you assist users and maintain a productive lab environment. These skills ensure efficient technical support, smooth lab operations, and positive user experiences.

What are some common challenges faced by IT Computer Lab Assistants, and how can they be managed effectively?

IT Computer Lab Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing multiple user requests simultaneously, and ensuring lab equipment remains up-to-date and functional. To manage these effectively, it's helpful to develop strong organizational skills, maintain clear communication with both users and team members, and stay updated on the latest technologies and troubleshooting techniques. Building a good rapport with faculty and students also fosters a supportive environment where issues can be resolved more efficiently.

What is the difference between It Computer Lab Assistant vs Network Support Technician?

AspectIt Computer Lab AssistantNetwork Support Technician
CredentialsHigh school diploma or equivalent; some roles may require certifications like CompTIA A+Associate degree or certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentSchool or educational institution computer labs, librariesCorporate, data centers, or enterprise network environments
Job FocusSupporting computer labs, troubleshooting hardware/software, assisting studentsMaintaining and troubleshooting network infrastructure, resolving connectivity issues

The It Computer Lab Assistant primarily supports computer labs within educational settings, focusing on hardware and software assistance. In contrast, the Network Support Technician specializes in maintaining network systems and resolving connectivity problems in larger organizational environments. While both roles require technical skills, the Lab Assistant's work is more user-focused, whereas the Network Support Technician handles network infrastructure.

Is being an IT computer lab assistant worth it?

Being an IT computer lab assistant involves maintaining computer equipment, assisting users, and troubleshooting technical issues, often requiring basic knowledge of hardware and software. The role can provide valuable experience in IT support, but pay and advancement opportunities vary depending on the institution and location.

What qualifications do I need to be an IT computer lab assistant?

To be an IT computer lab assistant, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, familiarity with operating systems like Windows or Linux, and good communication abilities; some positions may prefer or require certifications such as CompTIA A+.

What cities in Maryland are hiring for It Computer Lab Assistant jobs?

Cities in Maryland with the most It Computer Lab Assistant job openings:

It Computer Lab Assistant jobs near you

Manager of IT Services

Columbia, MD • On-site

Certis Biologicals
Biotechnology Research and Development • 51 - 200 employees
Learn more about Certis Biologicalsexternal

$125 - $150/hr

Other

Re-posted 4 days ago

Job description


The Manager of IT Services provides strategic and operational leadership for Certis Biologicals’ technology environment, ensuring reliable IT operations, cybersecurity, infrastructure stability, and business continuity. Serving as Certis Biologicals’ primary internal technology leader, the role partners with MKI, executive leadership, business stakeholders, and external vendors to align technology initiatives with organizational objectives, including digitization and digitalization efforts.
The Manager of IT Services leads IT strategy, governance, service delivery oversight, infrastructure, cybersecurity, vendor management, project execution, and ensuring the effective delivery of MKI-provided IT services in accordance with established governance and service standards, while driving technology solutions that support Certis Biologicals’ business goals.

Key Responsibilities:

IT Service Management
  • Manage IT support services delivered through collaboration with MKI and other technology partners.
  • Ensure service quality, Service-Level Agreement compliance, escalation management, and operational effectiveness.
  • Partner with MKI management to review critical incidents, recurring issues, and service performance metrics and develop effective resolutions.
  • Initiate and lead continuous improvement of IT service delivery processes and operational standards.
  • Ensure appropriate prioritization of critical business needs.
IT and OT Operations and Infrastructure Leadership
  • Manage local IT infrastructure, endpoints, cybersecurity, network operations, and operational continuity.
  • Coordinate infrastructure initiatives involving servers, cloud services, networks, ERP systems, OT environments, and enterprise applications.
  • Ensure proper lifecycle management of IT assets, hardware, software, and enterprise technologies.
  • Coordinate with MKI and external vendors on maintenance, upgrades, deployments, and technical projects.
  • Ensure business continuity planning, disaster and post-cyber incident recovery coordination, and risk mitigation activities.
Business Technology Leadership
  • Align IT and OT initiatives with business objectives and operational priorities.
  • Collaborate with business leaders and Subject Matter Experts (SMEs) to identify opportunities for process improvement and technology optimization.
  • Lead ERP, OT, cybersecurity, compliance, and digital transformation initiatives in collaboration with MKI.
  • Initiate and lead strategic planning and long-term technology roadmap discussions execution.
  • Facilitate communication between business stakeholders and technical teams to ensure alignment and project success.
Governance, Vendor and Project Management
  • Manage relationships with external vendors, consultants, and technology service providers.
  • Participate in budgeting, planning, prioritization, and evaluation of IT and OT investments and initiatives. Manage IT and OT -related projects including infrastructure upgrades, cybersecurity improvements, system implementations, and operational enhancements.
  • Ensure technology policies, procedures, and operational standards are followed, maintained, and up to date.
  • Support audit, compliance, and security-related initiatives as required.
Knowledge, Skills, and Abilities:
  • Strategic Leadership
  • IT Governance & Operations
  • Business & IT Alignment
  • Cybersecurity Awareness
  • Project & Change Management
  • Problem Solving & Decision Making
Education/Experience:
  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.
  • 10+ years of experience in IT and OT operations, infrastructure and enterprise systems.
  • 5+ years of leadership and management experience.
  • Strong understanding of enterprise IT infrastructure, cybersecurity, networking, and business systems.
  • Experience with ERP systems such as NetSuite, OT environments, cybersecurity frameworks, and compliance requirements.
  • Experience of leading digital transformation or business process improvement initiatives.
  • Experience of managing vendors, MSPs, and enterprise technology initiatives.
  • Strong communication, organizational, and stakeholder management, collaboration skills.
  • Experience of initiating and leading cross-functional projects and operational activities.
  • Experience in industrial manufacturing environments.
  • Experience and knowledge of IT governance frameworks.
  • Primarily onsite at Certis Biologicals in Columbia, MD.
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