It Client Implementation Manager Jobs in Toronto, ON

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

KPMG Canada is redefining how practitioners deliver exceptional client experiences through premium digital products and technology-enabled solutions that transform service delivery and unlock new growth opportunities. Our Go-To-Market (GTM) Client Services team works closely with engagement teams, clients, product teams, and global member firms to design, implement, and support innovative technology solutions that drive measurable value within client environments.

As a Senior Consultant, Technology Implementation & Client Delivery, you will play a key role in leading and delivering end-to-end implementation projects for KPMG's digital platforms and technology-enabled solutions. You will work directly with clients and internal stakeholders to understand business requirements, configure and deploy solutions, lead implementation workstreams, and drive successful adoption.

This role sits at the intersection of technology implementation, client delivery, business process transformation, and emerging technologies. It offers the opportunity to lead meaningful client engagements, work hands-on with enterprise platforms, and help organizations modernize the way they operate through innovative digital solutions.

We are looking for a professional who is client-service oriented by default—someone who can balance multiple projects, thrive in fast-paced environments, and take ownership of delivering exceptional client outcomes.

What you will do

• Lead end-to-end implementation projects for KPMG digital solutions and client-facing technology platforms, from discovery through deployment, adoption, and ongoing support
• Facilitate client workshops and design sessions to understand business processes, gather requirements, and translate them into scalable technology solutions
• Configure and implement platform capabilities including workflows, security, permissions, dashboards, reporting, document management, and other business process automation features
• Manage project delivery activities including workstreams, timelines, risks, testing, deployment readiness, and stakeholder communications
• Provide hands-on client support by troubleshooting implementation challenges, managing enhancement requests, and driving solution adoption after go-live
• Deliver onboarding, training, change management, and knowledge transfer activities while creating implementation documentation and delivery playbooks
• Become a trusted product subject matter expert, collaborating with product, technology, client, and global teams to lead successful implementations, shape solution improvements, leverage AI and stay current with new features, releases, and platform innovations
• Drive continuous improvement initiatives by identifying opportunities to streamline implementation processes, standardize delivery approaches, optimize resource utilization, and enhance the overall client delivery experience

What you bring to the role

• Bachelor's degree in Business, Information Systems, Technology, Engineering, Computer Science, or a related field
• 3–6 years of experience delivering enterprise technology, SaaS, workflow, automation, or business application implementations in a client-facing environment
• Experience delivering and leading end-to-end technology implementations within a professional services, consulting, or enterprise business environment, including requirements gathering, configuration, testing, deployment, and post-production support
• Strong business analysis and process design skills with the ability to translate client requirements into practical technology solutions
• Experience working with workflow, automation, document management, low-code/no-code, or other enterprise business platforms
• Strong consulting, stakeholder management, and communication skills, including client workshops, solution demonstrations, and executive-facing interactions
• A client-focused self-starter with a proven ability to lead implementations, manage competing priorities, solve complex challenges, and deliver results in fast-paced environments
• Demonstrated ability to streamline delivery processes, drive operational efficiencies, and scale implementation best practices across teams and client engagements

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $77,500 to $127,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Qualifications:

• Bachelor's degree in Business, Information Systems, Technology, Engineering, Computer Science, or a related field
• 3–6 years of experience delivering enterprise technology, SaaS, workflow, automation, or business application implementations in a client-facing environment
• Experience delivering and leading end-to-end technology implementations within a professional services, consulting, or enterprise business environment, including requirements gathering, configuration, testing, deployment, and post-production support
• Strong business analysis and process design skills with the ability to translate client requirements into practical technology solutions
• Experience working with workflow, automation, document management, low-code/no-code, or other enterprise business platforms
• Strong consulting, stakeholder management, and communication skills, including client workshops, solution demonstrations, and executive-facing interactions
• A client-focused self-starter with a proven ability to lead implementations, manage competing priorities, solve complex challenges, and deliver results in fast-paced environments
• Demonstrated ability to streamline delivery processes, drive operational efficiencies, and scale implementation best practices across teams and client engagements

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $77,500 to $127,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Education:UNAVAILABLEEmployment Type: FULL_TIME