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It Automation Jobs in Guam (NOW HIRING)

Magnus Management Group LLC

GU · On-site

You will help keep enterprise IT services running by resolving Tier 1 and Tier 2 issues, supporting ... Provide administrative support to CIO3, including records management, office-automation process ...

CACI

System Engineer, Senior

Santa Rita, GU · On-site

$103K - $141K/yr

... automation, and adoption of emerging technologies. Qualifications: Required: Minimum 10 years of experience supporting systems engineering, enterprise information technology, software engineering, or ...

New

ECC

BIM Modeler

Tamuning, GU

... automation and process improvement initiatives utilizing technologies such as Dynamo and other ... Maintain awareness of federal cybersecurity, Controlled Unclassified Information (CUI), and secure ...

Johnson Controls

Ctrls Systems Engineer II

Hagatna, GU · On-site

$76K - $100K/yr

Backed by advanced technology, lifecycle services and an industry-leading field organization, we ... MS preferred * 4-6 years of controls, automation, embedded systems, or related engineering ...

All JobsIt Automation JobsIt Automation Jobs in Guam

It Automation information

What is IT automation?

IT automation refers to the use of technology to perform tasks with reduced human intervention within information technology environments. This includes automating repetitive processes such as software deployment, configuration management, system monitoring, and data backups. By implementing IT automation, organizations can improve efficiency, reduce errors, and free up IT staff to focus on more strategic initiatives. Automation tools can range from simple scripts to complex platforms that manage entire workflows across multiple systems.

What are the key skills and qualifications needed to thrive as an IT Automation specialist?

To thrive as an IT Automation Specialist, you need a strong background in computer science, scripting languages (such as Python, PowerShell, or Bash), and experience with IT infrastructure. Familiarity with automation tools like Ansible, Jenkins, Puppet, or Chef, as well as relevant certifications (e.g., CompTIA, AWS Certified SysOps Administrator) are commonly required. Analytical thinking, problem-solving abilities, and effective communication help professionals identify automation opportunities and collaborate across teams. These skills and qualifications are vital for streamlining processes, reducing human error, and increasing efficiency within IT operations.

What are the typical challenges faced by IT Automation professionals when implementing new automation solutions?

IT Automation professionals often encounter challenges such as integrating automation tools with legacy systems, managing security risks, and ensuring minimal disruption to existing workflows. They must collaborate closely with IT, operations, and development teams to understand requirements and tailor solutions that align with organizational goals. Additionally, continuous learning is essential, as automation technologies evolve rapidly and best practices must be adapted for each unique environment.

What is the difference between It Automation vs Network Administrator?

AspectIt AutomationNetwork Administrator
Required CertificationsIT certifications like CompTIA A+, Network+, or vendor-specific certsNetwork+ or Cisco CCNA certifications
Work EnvironmentFocus on scripting, automation tools, and software deploymentManaging network hardware, configurations, and security
Industry UsageUsed across IT departments to streamline processesCommon in organizations with extensive network infrastructure

While both roles are essential in IT, It Automation specialists focus on automating IT processes using scripts and tools, whereas Network Administrators manage and maintain network infrastructure. The roles often overlap but serve different core functions within IT operations.

Is IT automation a good career?

IT automation is a growing field that involves using tools like scripting, configuration management, and orchestration to improve efficiency and reduce manual tasks. It offers opportunities in various industries, often requires knowledge of programming languages and automation tools, and can lead to roles such as automation engineer or systems administrator.
It Automation jobs near you
Infographic showing various It Automation job openings in Guam as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Technical Support Specialist

Magnus Management Group LLC

GU • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 
Work Location: Building 205, Halsey Drive, Nimitz Hill, Piti, Guam 96915
Position Overview:
We are seeking a hands-on Technical Support Specialist to support client.  You will help keep enterprise IT services running by resolving Tier 1 and Tier 2 issues, supporting mobile devices and telecommunications, maintaining accurate asset records, and serving as a trusted liaison between users and internal IT teams. This role is ideal for a service-minded IT professional who communicates clearly, works accurately, and is comfortable providing support across multiple military installations in Guam.
Job Description:
  • Monitor, triage, document, and resolve helpdesk requests received through email, telephone, Microsoft Teams, and the enterprise ticketing system.
  • Provide Tier 1 support, including password resets, peripheral connections, basic software guidance, ticket categorization, prioritization, and escalation.
  • Provide Tier 2 support for hardware, software, operating-system, peripheral, and localized network-connectivity issues, both remotely and in person.
  • Install, configure, upgrade, and troubleshoot operating systems, applications, workstations, peripherals, and multi-function devices.
  • Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through Mobile Device Management (MDM) tools.
  • Support telecommunications coordination, including legacy landlines, VoIP, telephone line drops, service requests, and telephone directories.
  • Serve as an Information Technology Representative and liaison: gather requirements, coordinate equipment deployments, resolve conflicts with internal teams, and escalate complex issues.
  • Track IT assets and software licenses throughout procurement, receipt, assignment, movement, deployment, inventory, and disposal; maintain accurate custody and lifecycle records.
  • Create and maintain SOPs, user guides, outage notices, planned-update communications, spreadsheets, status reports, and briefings.
  • Provide administrative support to CIO3, including records management, office-automation process review, and other IT-related duties as assigned.
 
Required Qualifications 
  • Must be a US Citizen
  • Must hold Secret Clearance
  • At least one current qualifying certification: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC). A qualifying higher-level certification is also acceptable.
  • Three or more years of IT helpdesk, technical support, or IT asset-management experience
  • Experience supporting enterprise users in a government, defense, or similarly regulated environment.
  • Experience managing IT inventory, property-custody records, software licenses, VoIP/landline requests, and mobile-device provisioning.
  • Hands-on knowledge of Mobile Device Management and enterprise ticketing systems.
  • Fluent, effective English communication skills, both written and verbal.
  • Ability to interpret command policies, technical documents, and manuals and to prepare professional correspondence and reports.
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
  • Ability to work effectively with military personnel, government civilians, client representatives, and contract management while safeguarding Controlled Unclassified Information and other sensitive data.