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Parts Manager

Tom Wood – Indianapolis, IN

Position Summary

Tom Wood is seeking an experienced and results-driven Parts Manager to lead a dealership's Parts Department. This position is responsible for overseeing inventory management, departmental profitability, team development, customer satisfaction, and operational excellence. The ideal candidate will possess strong automotive parts knowledge, leadership experience, and a commitment to delivering exceptional service to both internal and external customers.

The Parts Manager works closely with the Service Department, Sales Department, representatives, and dealership leadership to ensure parts availability, inventory accuracy, and achievement of dealership objectives.

Key Responsibilities

Department Operations

• Lead the daily operations of the Parts Department, ensuring efficient workflows and outstanding customer service.
• Develop and maintain department processes that promote accuracy, productivity, and profitability.
• Ensure proper receiving, stocking, storing, and distribution of parts and accessories.
• Monitor and maintain inventory levels to support service, retail, wholesale, and collision operations.
• Oversee warranty parts retention and disposal processes in accordance with brand and dealership requirements.

Inventory Management

• Manage inventory investments and maintain acceptable inventory turns.
• Identify and reduce obsolete inventory through return programs and strategic inventory controls.
• Conduct regular inventory audits to ensure accuracy and minimize shrinkage.
• Analyze sales trends and utilization data to optimize stocking levels.

Financial Performance

• Achieve departmental sales, gross profit, and expense management goals.
• Review and analyze monthly financial statements and departmental reports.
• Develop action plans to improve profitability, inventory performance, and customer satisfaction.
• Monitor departmental KPIs including:
• Gross profit
• Inventory turn rate
• Obsolescence
• Fill rate
• Counter sales performance
• Customer satisfaction metrics

Leadership & Team Development

• Recruit, train, coach, and develop Parts Advisors and Parts Personnel.
• Create a culture of accountability, teamwork, and continuous improvement.
• Conduct performance reviews and provide ongoing coaching and development.
• Ensure compliance with company policies, safety standards, and operational procedures.

Customer & Vendor Relations

• Maintain strong relationships with customers, vendors, and Subaru representatives.
• Support internal customers including Technicians, Service Advisors, and Sales Associates.
• Resolve customer concerns professionally and effectively.
• Promote wholesale and accessory sales opportunities.

Qualifications

Required

• 3+ years of automotive parts management experience.
• Strong knowledge of automotive parts inventory systems and dealership operations.
• Proven ability to lead and develop a high-performing team.
• Experience analyzing financial reports and driving departmental profitability.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with dealership management systems and inventory software.
• Valid driver's license with an acceptable driving record.

Preferred

• Wholesale parts experience.
• Experience managing large inventory investments.
• CDK, Reynolds & Reynolds, or similar DMS experience.

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.