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Investigator Jobs in Rochester, NY (NOW HIRING)

Iberdrola

Lead Analyst - Field Customer Service

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Performs Shared Meter investigations. Investigates residential customer premises of suspected shared meter situations in compliance with NYS Shared Meter Law. Performs billing research on CRM, ...

Acara Solutions

Fraud Specialist

Rochester, NY · On-site

$21 - $22/hr

You'll investigate and resolve reported fraud activity, work closely with clients, internal teams, and financial institutions, and help identify emerging risks while supporting efforts to prevent ...

Primma, LLC

Senior Claims Analyst

Rochester, NY · On-site

$85K - $98K/yr

A Senior Claims Analyst will investigate, evaluate, and resolve claims while ensuring compliance with regulatory and company policies. Essential Duties & Responsibilities: * Follow standard claims ...

Primma, LLC

Senior Claims Analyst

Rochester, NY · On-site

$85K - $98K/yr

A Senior Claims Analyst will investigate, evaluate, and resolve claims while ensuring compliance with regulatory and company policies. Essential Duties & Responsibilities: * Follow standard claims ...

University of Rochester

Neonatologist

Rochester, NY · On-site

Candidates with interests in clinical/translational investigation, neonatal follow-up, simulation, and/or growth and nutrition are especially desired. Neonatal-perinatal fellowship training is a ...

University of Rochester

Research RN

Rochester, NY · On-site

$35.35 - $47.72/hr

Dispensing of investigational medications and devices, performing procedures as required by protocols (obtaining lab specimens, performing electrocardiograms, collecting data while observing ...

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All JobsInvestigator JobsInvestigator Jobs in Rochester, NY

Investigator information

See Rochester, NY salary details

$31.6K

$74.4K

$129.3K

How much do investigator jobs pay per year?

As of Aug 20, 2026, the average yearly pay for investigator in Rochester, NY is $74,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $97,200.00 per year, depending on experience, location, and employer.

What does an investigator do?

An Investigator is responsible for gathering facts, collecting evidence, and conducting interviews to solve cases or uncover information. They may work in law enforcement, private investigation, corporate security, or other specialized fields. Their duties often include surveillance, report writing, and presenting findings to clients or authorities. Investigators must be detail-oriented, analytical, and maintain confidentiality throughout their work.

What are the key skills and qualifications needed to thrive as an investigator, and why are they important?

To thrive as an Investigator, you need strong analytical abilities, attention to detail, and a relevant degree or law enforcement background. Familiarity with investigative tools, case management software, and sometimes certifications like Certified Fraud Examiner (CFE) are typically required. Outstanding communication, critical thinking, and discretion are essential soft skills for gathering information and managing sensitive situations. These skills and qualifications are vital to effectively uncover facts, maintain integrity, and ensure successful case resolution.

How can I become a criminal investigator?

A criminal investigator is an officer of the law who investigates crimes, interviews witnesses, and helps build cases that lead to an indictment. To start a career as a criminal investigator, you need to have several qualifications, which depend largely on the organization for which you plan to work. At the federal level, organizations like the FBI require you to gain acceptance into and complete an intense, five-month training program. For this level, you need significant law enforcement experience, and most applicants hold a degree in criminal justice or a related field. If you want to become a state or local police officer, you still need to attend a police academy, but the qualifications for admission are lower. You need a high school diploma or a GED certificate. However, it can take some time to work up to the level of a criminal investigator or detective.

How do investigators typically work with other departments or external agencies during an investigation?

Investigators often collaborate extensively with other internal departments such as legal, compliance, and human resources, as well as with external agencies like law enforcement or regulatory bodies. This teamwork ensures a thorough and coordinated approach to gathering evidence, conducting interviews, and maintaining proper documentation. Clear communication and strict adherence to protocols are essential to preserve the integrity and confidentiality of the investigation. Building strong working relationships with colleagues and agency contacts can also help streamline the process and achieve effective outcomes.

What is the difference between Investigator vs Forensic Scientist?

AspectInvestigatorForensic Scientist
Required CredentialsHigh school diploma or equivalent; law enforcement training or certifications often preferredBachelor's degree in forensic science, chemistry, biology, or related field; certifications may enhance prospects
Work EnvironmentLaw enforcement agencies, crime scenes, investigationsLaboratories, crime labs, research facilities
Employer & Industry UsagePolice departments, federal agencies, private investigation firmsCrime labs, forensic laboratories, research institutions
Common Search & Comparison IntentUnderstanding investigative roles in law enforcementUnderstanding scientific analysis in forensic work

Investigators focus on gathering evidence, interviewing witnesses, and solving cases in the field, often working directly at crime scenes. Forensic scientists analyze physical evidence in labs to support investigations. Both roles are essential in criminal justice but differ in their work environment, credentials, and daily tasks.

What are some investigator jobs?

Investigator jobs include roles such as criminal investigators, private investigators, insurance investigators, and corporate investigators. These positions involve gathering evidence, conducting interviews, and analyzing information to solve cases or resolve disputes, often requiring knowledge of legal procedures and investigative tools.
More about Investigator jobs

What are the most commonly searched types of Investigator jobs in Rochester, NY?

The most popular types of Investigator jobs in Rochester, NY are:

What are popular job titles related to Investigator jobs in Rochester, NY?

For Investigator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Investigator jobs in Rochester, NY look for?

The top searched job categories for Investigator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Investigator jobs?

Cities near Rochester, NY with the most Investigator job openings:

Investigator jobs near you
Infographic showing various Investigator job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $74,354 per year, or $35.7 per hour.

Lead Analyst - Field Customer Service

Iberdrola

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Company: Rochester Gas & Elec Corp
Department: Customer Service
Job Title: Lead analyst - Field Customer Service
Location: Rochester, NY
Work Model: Office
The salary range for this position is dependent upon experience, ranging from $79,680.00 to $99,600.00.
What We Offer:
  • Competitive benefits and growth opportunities
  • Generous performance-based bonuses
  • 12% 401(k) match
  • Comprehensive health, dental, and vision insurance
  • Tuition reimbursement
  • Professional development and clear career-advancement pathways

For more information, please visit: Benefits - Avangrid
Job Summary
Investigates metering and billing concerns which require field activity for resolution. Performs research on CRM and at the customer's premise. Communicates with customers and property owners both verbally and with written correspondence. Field activity includes High Bill, Shared Meter, Meter Mix-ups and Rate and Revenue investigations.
Key Responsibilities
  • Performs Shared Meter investigations. Investigates residential customer premises of suspected shared meter situations in compliance with NYS Shared Meter Law. Performs billing research on CRM, inspects electrical, gas piping, and HVAC equipment of the property in question. Prepares estimates of shared consumption. Provides written documentation to all involved parties and performs required follow-up.
  • Performs High Bill investigations. Investigates residential and nonresidential (up to 100kw) customer metering and billing concerns. Performs billing research on CRM and load studies at customers premise to compare billed consumption to connected load. Performs field evaluations of gas and electric meter accuracy. Verifies accuracy of billing. Provides consumer education regarding billing and energy usage.
  • Performs Rate and Revenue investigations on residential and nonresidential accounts (up to 100 kw). Reviews account consumption, service classification, service application and other relevant information on CRM. Verifies or makes changes in CRM to ensure the correct billing rate and revenue designation as outlined in RG&Es tariffs. Performs site inspections as required.
  • Performs Meter Mix-up investigations. Performs research on CRM, performs field investigation to determine meter locations and service designations. Communicates findings with all affected parties. Calculates billing adjustments and ensures all necessary changes are made in CRM.
  • Performs Non-Registering Meter investigations. Performs research on CRM and field investigation for meters that are reported not registering consumption. Determines required action to remove, replace, or turn-off meters. Communicates with customers and ensures follow-up on customer account. Assists with gas and electric emergencies as requested.
  • Performs Meter Tamper and Energy Theft investigations. Investigates customer premises of suspected meter tamper and energy theft situations in compliance with NYS Penal Law, NYSPSC Regulations and company tariffs. Inspects electrical, gas piping, and associated equipment of the property in question. Prepares estimates of energy fraudulently consumed. Creates and maintains case files and pursues appropriate remedies for the recovery of the company's asset.
  • Performs Fraud investigations. Investigates residential and nonresidential customer reports of fraud related to but not limited to: application for utility service. Performs research in CRM and other available sources to determine the validity of the application. Provides written documentation to all involved parties and performs required follow-up.
  • May assist in AMI initiatives, RGE scheduling and key deployment.
  • Storm Role - Wires Down Branch Director.

Required Qualifications
  • Skills/Abilities:
    • Strong interpersonal, written and verbal skills.
    • Strong decision making, analytical, problem solving and negotiating skills.
    • Good computer skills including Microsoft Office products and CRM.
  • Experience/Training:
    • 3 years of customer service experience.
    • Knowledge of RG&E tariffs, Shared Meter Law, rate structure, billing, collection policies, HEFPA and NYSPSC Rules and Regulations.
    • Throughout employment in role, must be able to pass and maintain in good standing the necessary Operator Qualifications
  • Required Education:
    • Bachelor's Degree (preferred) with a minimum of 3 years' experience. An associate's degree with a minimum of 5 years' experience may be accepted in lieu of bachelor's degree.

Competencies
  • Growth & Continuous Improvement
  • Initiative & Change
  • Focused on Results
  • Customer Centric (internal and/or external)
  • Communication
  • Collaboration
  • Leadership (people managers/leaders)

Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
August-26-2026

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