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Intune Admin Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours ... Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies. Technical Skills

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours ... Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies. Technical Skills

FIT Midwest

Engineer

Des Moines, IA · On-site

... Intune, and Microsoft Teams. * Experience with Active Directory, Group Policy, DNS, DHCP, and ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Azure Fundamentals (AZ-900)

FIT Solutions

Engineer

Des Moines, IA · On-site

$70K - $80K/yr

... Intune, and Microsoft Teams. * Experience with Active Directory, Group Policy, DNS, DHCP, and ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Azure Fundamentals (AZ-900)

FIT Midwest

Engineer

Des Moines, IA · On-site

... Intune, and Microsoft Teams. * Experience with Active Directory, Group Policy, DNS, DHCP, and ... Azure Administrator Associate (AZ-104) * Microsoft Certified: Azure Fundamentals (AZ-900)

All JobsIntune Admin JobsIntune Admin Jobs in Iowa

Intune Admin information

See Iowa salary details

$19.7K

$75.6K

$139.5K

How much do intune admin jobs pay per year?

As of Jul 26, 2026, the average yearly pay for intune admin in Iowa is $75,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Intune Admin vs Endpoint Manager Administrator?

AspectIntune AdminEndpoint Manager Administrator
CertificationsMicrosoft Certified: Endpoint Manager, IntuneMicrosoft Certified: Endpoint Manager, Intune
Work EnvironmentManaging mobile device and application policies via Microsoft IntuneOverseeing Microsoft Endpoint Manager platform, including Intune and Configuration Manager
Employer & Industry UsageIT departments in organizations using Microsoft cloud solutionsIT teams managing enterprise device management across platforms
Search & Comparison IntentYesYes

The Intune Admin primarily focuses on managing mobile devices and applications using Microsoft Intune, while the Endpoint Manager Administrator oversees the broader Microsoft Endpoint Manager platform, including Intune and Configuration Manager. Both roles require similar certifications and are integral to enterprise device management in organizations leveraging Microsoft cloud solutions.

What are some common challenges Intune Admins face when managing large-scale device deployments?

Intune Admins often encounter challenges such as ensuring consistent device compliance across diverse operating systems, troubleshooting app deployment failures, and keeping up with frequent updates to Intune's features. Managing user expectations and balancing security requirements with user experience can also be demanding, especially in rapidly changing environments. Collaborating effectively with helpdesk and security teams is crucial to address issues swiftly and to implement new policies or configurations without disrupting end users.

What are the key skills and qualifications needed to thrive as an Intune Admin, and why are they important?

To thrive as an Intune Admin, you need expertise in mobile device management (MDM), Windows OS administration, and a solid understanding of networking and security principles, often supported by a degree in IT or relevant certifications like Microsoft Certified: Endpoint Administrator Associate. Familiarity with Microsoft Intune, Azure Active Directory, PowerShell scripting, and endpoint security tools is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for managing user needs and collaborating across departments. These capabilities ensure secure, efficient device management and seamless support for organizational mobility and compliance requirements.

What is an Intune Admin?

An Intune Admin is a professional responsible for managing and configuring Microsoft Intune, a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). They ensure that company devices and applications are compliant with organizational security policies, deploy software, and manage device access. Intune Admins play a key role in keeping corporate data secure while enabling employee productivity on various devices, whether they are company-owned or personal (BYOD). Their duties often include setting up enrollment policies, monitoring device health, and troubleshooting issues related to device management.
What are popular job titles related to Intune Admin jobs in Iowa? For Intune Admin jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Intune Admin jobs in Iowa look for? The top searched job categories for Intune Admin jobs in Iowa are:
What cities in Iowa are hiring for Intune Admin jobs? Cities in Iowa with the most Intune Admin job openings:
Intune Admin jobs near you
Infographic showing various Intune Admin job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,556 per year, or $36.3 per hour.
Help Desk Manager

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Posted 27 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like – First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional InformationCPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
 

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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