Intuit Customer Service Jobs in Washington (NOW HIRING)

Intuit is seeking a strategic and operationally excellent Head of AML Oversight & Financial Intelligence to join its AML Office. Reporting directly to the Enterprise AML/BSA Officer, this senior leader will manage a team of financial intelligence professionals responsible for global AML investigations, suspicious activity analysis, regulatory reporting, and liaising with law enforcement. 

Intuit's money and AML-regulated products span three of the world's most recognized consumer and small business financial brands. Through QuickBooks, Intuit offers business banking, payments, payroll, bill pay, lines of credit and lending products and other services to small and mid-sized businesses across the United States, Canada, the United Kingdom, and Ireland. Through TurboTax, Intuit provides consumer tax preparation in the United States and Canada with integrated financial services including tax refund advances and associated payment flows. Through Credit Karma, Intuit serves tens of millions of consumers in the United States and United Kingdom with personal finance products including bank accounts, savings, credit cards, loans, and money movement. Collectively, these products operate under the AML/CFT supervisory frameworks of FinCEN and U.S. state regulators, FINTRAC, the Financial Conduct Authority (FCA), the Central Bank of Ireland, and applicable EU Anti-Money Laundering Directives. 

This is a rare opportunity to mature and lead a best-in-class financial crimes intelligence program at a globally scaled, multi-brand fintech - one that integrates the analytical rigor of a traditional financial intelligence unit with the speed, data-driven discipline, and technological agility demanded by Intuit's consumer and business product ecosystem.

Core program areas include: 

Responsibilities

1.  Financial Intelligence Program Leadership

Enhance, scale and continuously mature Intuit's financial intelligence capabilities, including the operational infrastructure for case management, analytical rigor, suspicious activity identification, and intelligence-led investigations. Enhance written policies, procedures, and playbooks that codify the operational program. 

• Review, enhance and govern investigation workflow standards, escalation matrices, and case closure criteria
• Collaborate with the team to build and manage a financial intelligence library of typologies, red-flag indicators, and trend analyses relevant to Intuit's product lines
• Analyze trends and risks for senior leadership, the Board, and regulators
• Own and evolve the SAR/STR quality assurance framework to ensure narrative quality, regulatory completeness, and timely filing

2.  Investigations - Complex Cases & Senior Escalation

Serve as the ultimate internal escalation point for high-risk, high-complexity, or jurisdictionally novel financial crimes cases. Ensure defensible, thoroughly documented, and timely resolution of escalated matters. 

• Lead or directly supervise investigations involving potential terrorism financing, sanctions nexus, public corruption, or novel fraud-AML intersections
• Make or approve final SAR/STR filing decisions, including voluntary and mandatory filings, and escalations to banking partners.
• Maintain a documented escalation and second-look review process auditable by regulators and examiners

3.  Operational Excellence, Automation & Technology Enablement

Drive measurable efficiency, quality, and scalability across AML operations through aggressive adoption of automation, artificial intelligence, machine learning, and data-driven management. This role is expected to be a visible champion for technology-enabled compliance - actively seeking opportunities to eliminate manual work, accelerate detection, and improve the quality and defensibility of AML outcomes.

4.  Team Leadership & Talent Development 

Strategic Leadership & Talent Cultivation. Assemble and guide AML specialists, investigators, and analysts, ensuring seamless integration with operational units and strategic partners. Cultivate an organizational climate rooted in analytical rigor, proactive ownership, and collaborative safety.

Qualifications

Basic Qualifications:

• Minimum 10-15 years of progressive experience in AML, BSA, financial crimes compliance, or financial intelligence, with at least 5 years in a leadership role
• Deep, practitioner-level knowledge of BSA/AML regulations and demonstrated experience implementing and administering these requirements in-house
• Significant hands-on experience with SAR/STR filing programs, including quality assurance, narrative standards, and regulatory dialogue with FinCEN, FINTRAC, or equivalent bodies
• Demonstrated experience managing law enforcement liaison functions, including responses to subpoenas, emergency requests, and voluntary information sharing
• Track record of leading complex, multi-variable financial crimes investigations, including matters with sanctions, PEP, or terrorism financing dimensions
• Experience managing or overseeing regulatory money movement programs, including 314(a) and sponsor bank compliance
• Proven ability to design and govern AML programs across multiple jurisdictions (U.S., Canada, EU/UK strongly preferred)
• Experience engaging directly with financial regulators in an examination, enforcement, or supervisory context
• Strong analytical capability: ability to synthesize large data sets and investigation outputs into strategic intelligence products
• Bachelor's degree or advanced degree in a relevant field, or equivalent experience

Other Qualifications: 

• CAMS (Certified Anti-Money Laundering Specialist) certification; CFE (Certified Fraud Examiner) or CFCS (Certified Financial Crimes Specialist) a plus
• Experience with fintech, payments, payroll, tax-adjacent, or consumer financial products; familiarity with the QuickBooks, TurboTax, or Credit Karma product ecosystems is a meaningful plus
• Working knowledge of BSA/AML, GDPR, CCPA, and cross-border privacy constraints on AML information sharing

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

The expected base pay range for this position is:
Mountain View $185,500 - $251,000
San Diego, CA $164,000- $221,500
Washington, DC $146,000- $197,500Employment Type: Full-Time