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Interpreter Services Supervisor Jobs in Indiana (NOW HIRING)

Schoolforce Solutions Inc

ASL Interpreter

Gary, IN · On-site

$32 - $42/hr

Collaborate with teachers, Teachers of the Deaf and Hard of Hearing (TDHH), related service ... your supervisor. * Dedicated Support: Our dedicated Relationship Manager is there with you every ...

Schoolforce Solutions Inc

ASL Interpreter

Gary, IN · On-site

$32 - $42/hr

Collaborate with teachers, Teachers of the Deaf and Hard of Hearing (TDHH), related service ... your supervisor. * Dedicated Support: Our dedicated Relationship Manager is there with you every ...

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Interpreter Services Supervisor information

What is an interpreter services supervisor?

Interpreter Services Supervisors are professionals who oversee the operations of interpreter services within organizations such as hospitals, courts, or other institutions that require language support. They manage teams of interpreters, coordinate scheduling, ensure quality standards are met, and often handle administrative tasks like budgeting and training. Their role is crucial in ensuring that language barriers do not impede communication between clients, staff, and service providers. Additionally, they may be responsible for developing policies and procedures to improve service delivery and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as an interpreter services supervisor?

To thrive as an Interpreter Services Supervisor, you generally need strong leadership abilities, proficiency in multiple languages, and experience in managing interpreter services or related programs, often supported by a bachelor's degree in a relevant field. Familiarity with scheduling software, interpreter management systems, and knowledge of compliance standards such as HIPAA are typically required. Excellent communication, cultural sensitivity, and problem-solving skills help supervisors effectively coordinate teams and ensure high-quality service delivery. These skills are crucial for maintaining efficient interpreter operations, supporting diverse clients, and ensuring regulatory compliance.

What are some common challenges faced by interpreter services supervisors, and how can they be addressed?

Interpreter Services Supervisors often encounter challenges such as managing a diverse team of interpreters, ensuring consistent service quality, and coordinating complex schedules to meet the demands of various departments. Addressing these challenges typically involves implementing clear communication protocols, providing regular training and feedback, and utilizing scheduling software to optimize coverage. Additionally, fostering a supportive team environment and maintaining open lines of communication with both interpreters and healthcare staff can help resolve conflicts and improve service delivery.

What is the difference between Interpreter Services Supervisor vs Interpreter Coordinator?

AspectInterpreter Services SupervisorInterpreter Coordinator
Required CredentialsCertification in interpretation, relevant experienceCertification in interpretation, experience in scheduling
Work EnvironmentOversees teams in healthcare, legal, or community settingsCoordinates interpreter assignments, manages schedules
Employer & Industry UsageHospitals, clinics, government agenciesHealthcare facilities, educational institutions
Common Search & ComparisonFocuses on supervision and team managementFocuses on scheduling and assignment coordination

The Interpreter Services Supervisor typically oversees interpreter teams, ensuring quality and compliance, while the Interpreter Coordinator handles scheduling and assignment logistics. Both roles require interpretation certifications and industry experience, but their primary focus differs—supervision versus coordination.

What cities in Indiana are hiring for Interpreter Services Supervisor jobs?

Cities in Indiana with the most Interpreter Services Supervisor job openings:

Sign Language Interpreter Flex 12

Goshen, IN • On-site

Purple Communications, Inc. and ZVRS
See more jobs at Purple Communications, Inc. and ZVRSexternal

$15.74 - $65/hr

Contractor

Retirement

Re-posted 5 days ago

Key responsibilities

  • Provide high-quality American Sign Language interpreting through video, on-site, and video relay services.

  • Maintain professionalism, adhere to policies and regulations, and support the company's mission and values.

  • Participate in training, adapt to new technologies, and work effectively in a fast-paced environment.

Job description

Sign Language Interpreter Flex 12
ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com
ZP Better Together's vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!
Pay Range: $15.74-$65 (based on location, education, certifications, and interpreter specialties)
Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center and on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.
ZP Flex 12 Interpreters (working 12 hours a week averaged over a 6 week scheduling round) are eligible for the following:
Telehealth Plan
This is a heavily discounted telehealth that offers limited telehealth visits only
Community work (when available)
Flexible scheduling
401 (k) Retirement Savings Plan with employer match
EAP (Employee Assistance Program)
Massage Reimbursement
Job Requirements
  • Must be able to work 12 hours per week
  • Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
  • Must pass the company's interpreting skills assessment
  • Must attend and successfully complete a 40 hour New Hire Training

Essential Duties and Responsibilities include the following:
  • Provide effective video relay service, video remote interpreting, and on-site interpreting for consumers
  • Support and model the company's mission and values
  • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
  • Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
  • Adhere to all policies and procedures as outlined by the company and all FCC regulations
  • Demonstrate the ability to adapt quickly to new and changing technologies
  • Multi-task between interpreting effectively and utilizing video-based technology
  • Participate in company-sponsored training for Professional Development
  • Exhibit the ability to meet performance expectations with minimal supervision
  • Possess the ability to work effectively in a fast paced, dynamic environment
  • Demonstrate strong interpersonal skills in all settings
  • Ability to independently travel. Where driving is required, access to a vehicle, valid driver's license and required insurance.

Minimum Qualification Requirements:
  • Fluent ASL and spoken English language skills
  • Able to provide accurate interpretation
  • Understanding of Deaf culture
  • Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
  • Three to five years of experience in interpreting (preferred but not required)
  • As applicable, state licensure or state-required credentials
  • You must be 18 years or older to apply

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
ZP Better Together, LLC is an Equal Opportunity Employer.

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