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Internship Weekend Chat Support Jobs in Atlanta, GA

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations ... Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... weekend or after-hours support expected (exceptions for special projects) * Benefits include:

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... No weekend or after-hours support expected (exceptions for special projects) * Benefits include:

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... No weekend or after-hours support expected (exceptions for special projects) * Benefits include:

GDR Group

Desktop Support Technician

Duluth, GA · On-site

$18 - $20/hr

Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing ... No weekend or after-hours support expected (exceptions for special projects) * Benefits include:

Hired by Matrix

Be Seen First

IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

Experience supporting users via phone, chat, and ticketing systems. * Strong interpersonal skills ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...

OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

Ag

HR Shared Services Specialist (Contract)

Atlanta, GA · On-site

... interns. * Acts as a liaison and clearing house for data and information between HRBPs, HRIS, ... chat and case management channels. * Supporting the positive culture and employee experience at ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. * Support occasional early morning, evening, or weekend events when required. Customer Education * Guide ...

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All JobsChat Support JobsInternship Weekend Chat Support JobsInternship Weekend Chat Support Jobs in Atlanta, GA

Internship Weekend Chat Support information

See Atlanta, GA salary details

$8

$16

$21

How much do internship weekend chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for internship weekend chat support in Atlanta, GA is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Internship Weekend Chat Support vs Customer Service Representative?

AspectInternship Weekend Chat SupportCustomer Service Representative
CredentialsTypically students or entry-level, no formal certification requiredHigh school diploma or equivalent, some roles may require customer service training
Work EnvironmentRemote or online chat support, flexible hours on weekendsOffice or call center, regular hours, sometimes remote
Industry UsageCommon in tech, e-commerce, and service industries for online supportWidespread across retail, telecom, banking, and service sectors

Internship Weekend Chat Support roles focus on providing online chat assistance during weekends, often for tech or e-commerce companies, and are suitable for students or entry-level individuals. Customer Service Representatives handle customer inquiries across various channels, including phone and email, in diverse industries. While both roles involve customer interaction, Internship Weekend Chat Support emphasizes online chat support during weekends, whereas Customer Service Representatives may work full-time in different environments.

Internship Weekend Chat Support jobs near you

Store Support Center Agent

MAPCO Express

Lawrenceville, GA • On-site

$20 - $22/hr

Other

Re-posted yesterday

Job description

Company: Majors Management
Position Title: Store Support Center Agent
Reports to: Help Desk Manager
Job Type: Full Time
Status: Non-Exempt
Pay Range: $20-$22/hr depending on experience
Location: Onsite, Lawrenceville, GA
Schedule: Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations
Start Date: Early August
The Store Support Agent is the primary front-line point of contact for the Store Support Center, delivering "One Number, One Team, One Experience" service to Majors Management and MAPCO store locations. This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it directly whenever possible, and following documented escalation, dispatch, or handoff procedures when it falls outside Tier 1 scope. This is a cross-trained, multi-domain role supporting the organization's move from five separate, disconnected support lines to a single unified support experience.
PRIMARY RESPONSIBILITIES
General/Cross Functional
  • Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of entry for all store support needs
  • Use structured intake and triage questions to correctly identify whether a contact is a Store Technology, Facility & Maintenance, or CCT/Guest Experience issue
  • Create, document, and update every contact as a ticket in Zendesk with accurate categorization, notes, and resolution steps - no verbal-only resolutions
  • Apply Knowledge Base (KB) articles as the first line of resolution; use AI-assisted tools (Cognigy IVA, NICE Mpower Copilot) to confirm - not originate - categorization and resolution steps
  • Follow published severity definitions and SLA targets for response and resolution; escalate promptly when a case exceeds Tier 1 scope or SLA risk
  • Flag recurring or unusual issues to the Team Lead for Root Cause Analysis (RCA) and KB improvement
  • Meet or exceed individual performance targets for Average Handle Time (AHT), First Contact Resolution (FCR), adherence/shrinkage, and quality scores
  • Escalate unresolved issues to Tier 2 support with complete notes, following the documented escalation matrix
  • Other duties as assigned
Store Technology (IT) Support
  • Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets
  • Assist with basic network connectivity issues (e.g., register/lane connectivity, printer connectivity, terminal reboots) using documented triage steps
  • Support label printer setup, error resolution, and basic maintenance guidance
  • Walk store personnel through step-by-step resolution scripts for common POS, register, and device errors
Facility & Maintenance Support (Troubleshooting & Dispatch)
  • Field facility and equipment calls, including fuel dispensing equipment, tank monitoring systems, HVAC, refrigeration, electrical, and plumbing issues
  • Apply Tier 1 troubleshooting steps before dispatch (e.g., basic reset procedures, alarm code lookups, safety checks) to resolve issues without a truck roll where possible
  • Determine appropriate priority/severity level and dispatch a technician or vendor when an issue cannot be resolved remotely, following the FM Dashboard workflow
  • Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g., never logging a bare "General" category without the associated trade)
  • Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for calls outside internal team hours, per current coverage model
  • Provide store personnel with safety guidance for urgent facility conditions (e.g., fuel spill, gas smell, power outage) and follow emergency escalation protocol
Customer/Guest Experience (CCT)
  • Support store-facing customer and guest experience concerns, including loyalty program issues, promotions, and account/portal access questions
  • Assist with mystery shop, guest complaint, and satisfaction-related inquiries per documented procedures
  • Communicate clearly on order, licensing, banking, and site-change matters that intersect with the guest experience function
QUALIFICATIONS
  • Basic familiarity with point-of-sale systems, retail technology, or facility/maintenance concepts preferred; full training provided on all company-specific systems and platforms
  • Comfortable navigating multiple systems simultaneously (phone platform, ticketing, KB, dispatch tools) while on a live call
  • Commitment to delivering courteous, efficient service to store personnel and guests on every contact
  • Ability to correctly assess severity/urgency and decide when to resolve, dispatch, or escalate
  • Clear verbal communication with callers and precise, complete written documentation in Zendesk/FM Dashboard
  • Willingness to cross-train across all three support domains as the Store Support Center matures through each rollout phase
  • Ownership of ticket outcomes and follow-through until resolution or proper handoff
  • Willingness to learn ticketing platform (NICE CXone), an AI-assisted support tool (Cognigy IVA) and agent-assist tool (NICE Mpower Copilot), a ticketing and Knowledge Base system (Zendesk), Salesforce, and a maintenance dispatch and work order tracking tool (FM Dashboard)
EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent required; associate degree or relevant technical certification a plus
  • 1+ years of experience in a customer service, help desk, or call center environment (preferred)
REPORTING AND PERFORMANCE METRICS
  • First Contact Resolution (FCR) rate
  • Ticket documentation accuracy and completeness
  • Adherence to schedule and shrinkage targets
  • Quality assurance (QA) call/ticket review scores
  • Escalation appropriateness (right issue, right tier, right time)
  • Store/guest satisfaction (CSAT) feedback

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

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