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Internship Weekend Chat Support Jobs in Ohio (NOW HIRING)

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... and weekend support as needed. • The position requires attention to detail, follow-through ...

IT Support

Columbus, OH · On-site

$24 - $25/hr

Customer Support: • Provide front-line support via phone or live chat with professionalism ... Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self ...

Coffee Chat Professional Series (soft skill webinars) * Assigned Mentor / Buddy * Trip to Corporate ... Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring ...

Coffee Chat Professional Series (soft skill webinars) * Assigned Mentor / Buddy * Trip to Corporate ... Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring ...

Coffee Chat Professional Series (soft skill webinars) * Assigned Mentor / Buddy * Trip to Corporate ... Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring ...

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Internship Weekend Chat Support information

What is the difference between Internship Weekend Chat Support vs Customer Service Representative?

AspectInternship Weekend Chat SupportCustomer Service Representative
CredentialsTypically students or entry-level, no formal certification requiredHigh school diploma or equivalent, some roles may require customer service training
Work EnvironmentRemote or online chat support, flexible hours on weekendsOffice or call center, regular hours, sometimes remote
Industry UsageCommon in tech, e-commerce, and service industries for online supportWidespread across retail, telecom, banking, and service sectors

Internship Weekend Chat Support roles focus on providing online chat assistance during weekends, often for tech or e-commerce companies, and are suitable for students or entry-level individuals. Customer Service Representatives handle customer inquiries across various channels, including phone and email, in diverse industries. While both roles involve customer interaction, Internship Weekend Chat Support emphasizes online chat support during weekends, whereas Customer Service Representatives may work full-time in different environments.

What are the most commonly searched types of Weekend Chat Support jobs in Ohio? The most popular types of Weekend Chat Support jobs in Ohio are:

IT Technical Support / Chat Support in Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$21/hr

Contractor

Posted 25 days ago


Job description

Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
 
 
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