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Overview
Software Engineer - Piada Support Center - Columbus, Ohio
*This is not a remote position, will be at our Piada Support Center Monday through Friday with normal business hours.
*Must live in Columbus, Ohio or surrounding area. No relocation packages will be offered for this position.
*Must be authorized to work in the U.S.
The Software Engineer role is responsible for developing, maintaining, and improving Piada's company sites, internal analytics dashboard, and point-of-sale systems with the goal of enhancing our technical infrastructure to better serve our guests and teams. This role is also responsible for maintaining menu management systems, managing third-party applications, assisting stores with point-of-sale issues, and partnering with internal teams to use technology to solve business problems. You will also be a point of contact for guests seeking help with online orders, gift cards, Piada Rewards, and other inquiries or concerns they may have. The ideal candidate for this role will embody and demonstrate Piada's core values, have a passion for development and guest experience, and demonstrate the ability to collaborate with various cross-functional teams within the organization. You are comfortable moving between code, data, vendors, store technology, and guest-facing systems while keeping business impact and service quality at the center of your work.
In this position, you will broaden your technical expertise and tackle real-world business challenges. At Piada, our diverse tech stack-spanning multiple programming languages and platforms-gives you hands-on experience across various development environments. We continuously push the boundaries of innovation and are looking for someone who's excited to help us stay at the leading edge of the industry and our peers.
Responsibilities
Principal Duties & Responsibilities:

• Responsible for the development and maintenance of online, mobile, and internal software platforms
• Collaborates with Marketing to create new content on mypiada.com
• Collaborates with other departments to develop solutions to business problems, including creating integrations between existing platforms
• Manages user accounts in cloud-based software
• Maintains, updates, and creates menu items as menu changes
• Supports stores with point-of-sale issues
• Answers guest questions regarding online ordering, gift cards, Piada Rewards, and other questions/concerns that are sent to the Technology-managed email addresses.
• Provides timelines and roadmaps for development projects and technology initiatives
• Maintain and manage relationships with software vendors
• Provide technical support for operational issues, including production incidents and system troubleshooting
• Maintain documentation for systems, processes, workflows, and technical solutions
• Ensure solutions align with security, scalability, maintainability, and business continuity needs
• Adapt to a broad range of technical and operational responsibilities as business priorities evolve

Knowledge, Skills & Abilities:

• Bachelor's degree in Computer Science, CS, Computer Science and Engineering, CSE, Software Engineering, or equivalent professional experience/certification
• 4 years of experience in full-stack development, with preferences for:
• Ruby on Rails
• JavaScript
• HTML/CSS
• C#
• Linux server maintenance
• Understanding of user-experience theories and concepts
• High-level cloud server architecture familiarity
• Ability to take business requirements and translate them into technology solutions
• Strong written, verbal, and interpersonal communication skills
• Ability to create a structured project plan and prioritize tasks according to business requirements
• High attention to detail
• Night and weekend availability to assist stores with troubleshooting, menu launches, and software deployments

We will give you the tools, ingredients and training you need to thrive and build a successful career!
The preceding job description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
The Piada Group is committed to equal opportunity for all employees and applicants. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon the successful completion of a background check, as applicable and permissible by law.