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Internship Ricoh Copier Technician Jobs in Texas

DOCUmation

Master Service Technician

San Antonio, TX

This Master Service Technician role is also known as a Field Service Technician, Copier Technician ... Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers is preferred * A ...

DOCUmation

Master Service Technician

San Antonio, TX · On-site

This Master Service Technician role is also known as a Field Service Technician, Copier Technician ... Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers is preferred * A ...

Ricoh USA, Inc.

Mailroom Services Specialist

Houston, TX · On-site

$15.25 - $18.75/hr

... informs technicians of specific problems. • Performs all repair service on customer copier ... Ricoh is an integrated solutions provider and partner that connects people and technology, creates ...

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Internship Ricoh Copier Technician information

What is the difference between Internship Ricoh Copier Technician vs Ricoh Copier Service Technician?

AspectInternship Ricoh Copier TechnicianRicoh Copier Service Technician
CredentialsTypically no formal certification required; may include on-the-job trainingRelevant certifications such as CompTIA A+ or manufacturer-specific training often required
Work EnvironmentTraining setting, often supervised, focusing on learning repair and maintenance skillsField or service center, performing repairs, troubleshooting, and maintenance on copiers
Employer & Industry UsageEntry-level position in office equipment industry, often part of a training programFull-time technician role in office equipment and copier service companies

The Internship Ricoh Copier Technician is a training-focused role designed for beginners learning copier repair, while the Ricoh Copier Service Technician is a full-time professional responsible for servicing and repairing copiers in the field. The internship offers foundational experience, whereas the technician role requires certification and hands-on expertise.

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Master Service Technician

DOCUmation of San Antonio LLC

San Antonio, TX

Full-time

Re-posted 13 days ago

Job description

Position: Master Service Technician
Department: Service
Reports To: Field Service Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio

Company Overview
DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations through Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description
We’re looking for a skilled and motivated Service Technician who enjoys troubleshooting, solving complex issues, and delivering great customer service. In this role, you’ll work independently in the field, supporting a wide range of office technology equipment while helping maintain strong customer relationships.

This Master Service Technician role is also known as a Field Service Technician, Copier Technician, or Printer Technician, supporting office equipment in the field.


Responsibilities

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
  • Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous,       positive and professional
  • Complete all administrative aspects of the job on-time and error-free
  • Provide accurate feedback with call close information, parts usage reporting and customer meter readings
  • Perform other activities that support DOCUmation and our service organization


Experience & Required Skills

  • 5+ years at an Associate or Entry Level Technician position preferred
  • Technical knowledge/skills
  • Analysis (problem identification)
  • Attention to Detail
  • Customer Service Orientation
  • Basic business and communication skills (verbal and written)

Education & Certification

  • High School Diploma or GED required; additional technical training or associate degree is a plus
  • Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers is preferred
  • A+ / Network+ certification or similar are a plus
  • Manufacturer training and certifications are valued but not required
  • Performance ratings or equivalent experience demonstrating strong technical ability


Physical Requirements

  • Ability to lift 50 pounds and transport equipment parts and boxes


Special Requirements

  • Must have a valid Driver’s License and acceptable driving record 


Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

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