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Internship Remote Listener Jobs in New York (NOW HIRING)

Mondo

Social Listening Analyst

Manhattan, NY · Remote

Remote Start Date Is: ASAP Duration: 12 Month Contract Compensation Range: 50-55$/hr W2 Benefits ... internship marketing experience * Experience using data and metrics to drive improvements

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Internship Remote Listener information

What is the difference between Internship Remote Listener vs Remote Customer Service Representative?

AspectInternship Remote Listener

Credential RequirementsBasic communication skills, possibly some coursework in communication or related fields
Work EnvironmentRemote, flexible hours, often part-time or internship-based
Employer & Industry UsageUsed in customer service, telehealth, or support industries for listening and data collection roles
Comparison Search IntentOften compared for entry-level roles involving listening and communication skills

While both roles involve remote work and communication skills, an Internship Remote Listener typically focuses on listening tasks within an internship setting, often for training or data collection. A Remote Customer Service Representative handles direct customer interactions, problem-solving, and support. The internship role is usually temporary and educational, whereas the customer service role is ongoing and customer-focused.

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Social Listening Analyst

Mondo

Manhattan, NY • Remote

Contractor

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Job Title: Social Listening Analyst Location-Type: Remote Start Date Is: ASAP Duration: 12 Month Contract Compensation Range: 50-55$/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship. Job Description:

We're seeking a creative, self-motivated, and driven social analyst to support our social listening and analytics function. This role is within an agency end client.

The Global Social Media team oversees dozens of social accounts across the world on LinkedIn, Instagram, Facebook, X, and TikTok, including the main end client brand handles.

In this role, you'll analyze data to support our social media strategy and business decisions. You'll work with teams inside and outside of the end client to track and analyze social media trends, measure our performance, and identify ways to better connect with key audiences. Your work will help us understand who we're reaching, how we're performing across different platforms, and provide insights to improve our social media efforts and strengthen the end client's reputation.

We're looking for someone who is detail-oriented, analytical, and skilled at turning social media data into useful insights. You should be comfortable using tools like Excel, Tableau, Sprinklr, and Brandwatch to track performance, spot trends, and deliver recommendations. In addition to analyzing data, you'll support social listening efforts—monitoring conversations happening about the client and surfacing opportunities to engage. You should have a strong understanding of social media and be able to combine data with good judgment to inform content and channel strategies. Success in this role requires strong communication, project management, and collaboration skills.

Key job responsibilities

  • Maintain measurement and reporting consistency for social media performance across 30 social accounts in nine countries across North America, Europe, and APAC
  • Conduct research and analysis to answer key business questions related to audience, content, or channel performance, identifying the data required for each project and leveraging existing research from partner teams
  • Support social media managers with data storytelling, helping prioritize metrics and surface insights from performance data
  • Execute social listening efforts to monitor and analyze audience conversations and key communications topics, e.g., generative AI, sustainability
  • Collaborate with other analytics, reporting, and research teams to implement best practices, apply benchmarks, and develop insights
  • Coordinate with the team's data agency and liaise with the organization's in-house operations and technology function
  • Apply resourcefulness and creativity to overcome obstacles and identify solutions

Minimum qualifications

  • 5 years of professional non-internship marketing experience
  • Experience using data and metrics to drive improvements
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience supporting campaigns across a multitude of timezones and languages
  • Experience with social listening programs and software (e.g., Brandwatch)
  • Experience analyzing social trends and data and translating them into actionable insights
  • Experience working with agencies
  • Bachelor's degree in a related field

Preferred qualifications

  • Work experience with large cross-functional teams and agency partners