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Internship Remote Amazon Customer Service Jobs (NOW HIRING)

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital

Miratech

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital

Miratech

$54 - $71.25/hr

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital

Miratech

$105K - $138K/yr

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital

Miratech

Amazon Connect Architect

$64.50 - $85/hr

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital

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Internship Remote Amazon Customer Service information

What is the difference between Internship Remote Amazon Customer Service vs Remote Amazon Technical Support Intern?

AspectInternship Remote Amazon Customer ServiceRemote Amazon Technical Support Intern
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma; basic technical knowledge
Work EnvironmentCustomer service chat, email, or phone supportTechnical troubleshooting via chat or remote access
Employer & Industry UsageAmazon customer service centers, e-commerceAmazon tech support teams, e-commerce & cloud services

Internship Remote Amazon Customer Service focuses on assisting customers with orders, inquiries, and account issues, while Remote Amazon Technical Support Intern handles technical troubleshooting and product support. Both roles require communication skills and familiarity with Amazon's platform, but technical support involves more technical knowledge. Understanding these differences helps candidates choose the right internship based on their skills and career goals.

What cities are hiring for Internship Remote Amazon Customer Service jobs? Cities with the most Internship Remote Amazon Customer Service job openings:
What are the most commonly searched types of Remote Amazon Customer Service jobs? The most popular types of Remote Amazon Customer Service jobs are:
What states have the most Internship Remote Amazon Customer Service jobs? States with the most job openings for Internship Remote Amazon Customer Service jobs include:
Internship Remote Amazon Customer Service jobs near you
Senior Amazon Connect Developer

Senior Amazon Connect Developer

Miratech

Remote

$125K - $165K/yr

Full-time

Medical

Posted 20 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%
Job Description
We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.
Responsibilities:
  • Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
  • Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
  • Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
  • Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
  • Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
  • Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
  • Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
  • Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

Qualifications
  • 6+ years of experience in contact center technology, engineering, or operations roles.
  • 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.
  • Strong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB.
  • Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.
  • Practical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch.
  • Strong programming experience in Python with AWS Lambda and API integrations.
  • Experience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems.
  • Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.
  • Familiarity with version control tools such as Git, GitHub, or TFS.
  • Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.
  • Strong troubleshooting, debugging, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills with technical and non-technical stakeholders.

Nice to have:
  • AWS Cloud Practitioner or equivalent AWS certification.
  • Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco.
  • Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.
  • Experience supporting enterprise-scale or regulated contact center environments.
  • Experience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions.
  • Experience designing call flows and integrating contact center platforms with backend systems through APIs.

We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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