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As of Jun 5, 2026, the average hourly pay for internship mta contractor in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
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Deputy Director, Customer Service

MABSTOA

New York, NY • On-site

Full-time

Posted 13 days ago

Job description

Title: Deputy Director Customer Service 
Department: Paratransit   
Authority: NYCT   
Division/Unit: Customer Service   
Work Location: 33-00 Northern Blvd, Long Island City, NY 11101    
Hours of Work: 9am - 5pm   
Compensation:   
$119,891 - $134,878 
Deadline (if Applicable):  
Until Filled  
Reporting Manager (If Applicable):  
Customer Relations Officer  
 
POSITION SUMMARY
MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA) of 1990, providing origin-to-destination, demand-response, shared ride transportation for individuals with disabilities that cannot use fixed route public buses and subways. This position is responsible for supporting the Customer Relations Unit in managing the Correspondence team made up of NYCT staff, Contractors, and Interns; specifically guiding all aspects of assisting Access-A-Ride (AAR) customers and documenting their travel experience via the Customer Relations Management database (Cassie). 
 
RESPONSIBILITIES
The Deputy Director Customer Service is responsible for assigning Cassie cases, handling escalated complaints, conducting monthly staff quality control, training and retraining. This role resolves AAR customer technology issues by investigating and communicating with MTA-IT or the Paratransit Project Management unit. Responsible for developing processes and policies for new initiatives such as the MY AAR app, AAR OMNY, AAR chat-Bot, and Paratransit internal technology systems. In addition, this role oversees all HR responsibilities for the Correspondence team (daily attendance, pay, staff tours, vacations, absences, conflicts, etc.).
 
EDUCATION AND EXPERIENCE
A Baccalaureate degree from an accredited college or university in Business Administration, Transportation Management, Public Relations, Journalism, or, Public Administration and five (5) years of full-time related experience, at least three (3) years of which of which must have been in a managerial/supervisory capacity.
DESIRED SKILLS
  • Excellent Customer Service experience
  • Knowledge of FTA (Federal Transit Administration) and ADA (American with Disabilities Act) provisions
  • Knowledge of Microsoft Applications
  • Excellent verbal, written and interpersonal communication skills
 
Selection Method:  
Based on evaluation of education, skills, experience, and interview.  
  
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  
  
Equal Employment Opportunity:  
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.