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Internship Help Desk Tier Two Jobs in Iowa (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Davenport, IA · On-site

$18.25 - $24.75/hr

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting ... Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to ...

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Escalate unresolved issues to Tier 2 or Systems teams following Winsor's documented escalation ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Escalate unresolved issues to Tier 2 or Systems teams following Winsor's documented escalation ...

Integritymarketing

Help Desk Technician

Urbandale, IA · On-site

$19 - $25.50/hr

Provide Tier 2 support for end-user hardware, software, and application issues, including ... Experience * 3-5 years of experience in a customer-facing IT support or help desk role.

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Integritymarketing

Help Desk Technician

Des Moines, IA

$19.50 - $26.25/hr

Provide Tier 2 support for end-user hardware, software, and application issues, including ... Experience * 3-5 years of experience in a customer-facing IT support or help desk role.

New

Integritymarketing

Help Desk Technician

Urbandale, IA

$19 - $25.50/hr

Provide Tier 2 support for end-user hardware, software, and application issues, including ... Experience * 3-5 years of experience in a customer-facing IT support or help desk role.

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CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team. * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Equivalent ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

TEKsystems

Help Desk Technician

Des Moines, IA

$23/hr

HELP DESK TECHNICIAN Onsite-DES MOINES, IA * Call Center * Phone Support * Troubleshooting ... The position requires a 2-year or 4-year educational degree relating to Information Technology ...

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TEKsystems

Help Desk Technician

Des Moines, IA · On-site

$23/hr

HELP DESK TECHNICIAN Onsite-DES MOINES, IA * Call Center * Phone Support * Troubleshooting ... The position requires a 2-year or 4-year educational degree relating to Information Technology ...

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All JobsHelp Desk Tier Two JobsInternship Help Desk Tier Two JobsInternship Help Desk Tier Two Jobs in Iowa

Internship Help Desk Tier Two information

What is a Tier Two internship at the internship help desk?

A Tier Two internship at the internship help desk typically involves more advanced technical support responsibilities, such as troubleshooting complex issues, assisting with system configurations, and providing guidance to Tier One interns or users. Interns in this role often develop skills in problem-solving, customer service, and technical tools like ticketing systems and remote support software.

What is an internship help desk tier two job description?

An Internship Help Desk Tier Two role involves providing technical support to users, troubleshooting hardware and software issues, and resolving more complex problems that Tier One support cannot handle. Interns in this position typically use ticketing systems, have basic knowledge of networking and operating systems, and work under supervision to develop technical skills while assisting end-users. The role often requires strong communication skills and a willingness to learn about IT support processes.

What are the most commonly searched types of Help Desk Tier Two jobs in Iowa?

The most popular types of Help Desk Tier Two jobs in Iowa are:

What cities in Iowa are hiring for Internship Help Desk Tier Two jobs?

Cities in Iowa with the most Internship Help Desk Tier Two job openings:

Internship Help Desk Tier Two jobs near you

Help Desk/Desktop Support Analyst

Davenport, IA • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$18.25 - $24.75/hr

Temporary

Posted 7 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can manage Tier 2 issues, resolve tickets efficiently, and provide dependable desktop and user account support across a Microsoft-based environment. The position offers the opportunity to work with Windows devices, Active Directory, printers, and Azure-related tools while contributing to smooth end-user support.
Responsibilities:
• Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to completion within established service expectations.
• Provide desktop support for systems running Windows 10 and Windows 11, including troubleshooting hardware, software, and access-related concerns.
• Set up and configure workstations, docking stations, and related desktop equipment for new and existing users.
• Troubleshoot printers and label-making devices to minimize downtime and maintain operational productivity.
• Manage user lifecycle tasks such as account provisioning, access updates, and offboarding processing within Active Directory and associated systems.
• Support Microsoft and Azure-based tools by assisting users with access, configuration, and common technical issues.
• Use PowerShell-supported processes and AI-assisted tools to streamline routine support activities and improve efficiency.
• Assist with basic support needs involving server-connected environments when required, including coordination with broader infrastructure teams.• At least 2 years of experience in desktop support, help desk, or service desk environments.
• Proven ability to handle Tier 2 technical issues and work through a high volume of support tickets.
• Strong working knowledge of Windows 10 and Windows 11 troubleshooting.
• Experience administering user accounts and permissions in Active Directory.
• Familiarity with printer and label printer troubleshooting in a business environment.
• Understanding of Microsoft technologies, including Azure-related products and services.
• Basic knowledge of PowerShell and willingness to use AI-enabled tools to support technical workflows.
• Exposure to Windows Server environments is helpful but not required.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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