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Internship Help Desk Tier Two Jobs in Indiana (NOW HIRING)

TEKsystems

Help Desk Analyst | Tier 1 Support

Columbus, IN · On-site

$23 - $25/hr

They will work closely with the level 2 support team members. Technologies / experience: W10 / W11 ... Skills Help desk support, Customer service, Phone support Top Skills Details Help desk support ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

If you thrive in a fast-paced environment where no two days look the same-and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... tier IT teams when necessary. • Assist with onboarding new team members by setting up accounts ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN · On-site

$50K - $60K/yr

Provide Tier 1 technical support for: * Windows 10/11 * Microsoft 365 * Password resets and account ... Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Exposure to ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN

$50K - $60K/yr

Provide Tier 1 technical support for: * Windows 10/11 * Microsoft 365 * Password resets and account ... Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Exposure to ...

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All JobsHelp Desk Tier Two JobsInternship Help Desk Tier Two JobsInternship Help Desk Tier Two Jobs in Indiana

Internship Help Desk Tier Two information

What is a Tier Two internship at the internship help desk?

A Tier Two internship at the internship help desk typically involves more advanced technical support responsibilities, such as troubleshooting complex issues, assisting with system configurations, and providing guidance to Tier One interns or users. Interns in this role often develop skills in problem-solving, customer service, and technical tools like ticketing systems and remote support software.

What is an internship help desk tier two job description?

An Internship Help Desk Tier Two role involves providing technical support to users, troubleshooting hardware and software issues, and resolving more complex problems that Tier One support cannot handle. Interns in this position typically use ticketing systems, have basic knowledge of networking and operating systems, and work under supervision to develop technical skills while assisting end-users. The role often requires strong communication skills and a willingness to learn about IT support processes.

What are the most commonly searched types of Help Desk Tier Two jobs in Indiana?

The most popular types of Help Desk Tier Two jobs in Indiana are:

What cities in Indiana are hiring for Internship Help Desk Tier Two jobs?

Cities in Indiana with the most Internship Help Desk Tier Two job openings:

Internship Help Desk Tier Two jobs near you

Help Desk Analyst

Jeffersonville, IN

American Commercial Barge Line LLC
Transportation and Warehousing • 1 - 5K employees
Learn more about American Commercial Barge Line LLCexternal

$19.75 - $26.75/hr

Full-time

Re-posted 26 days ago

Key responsibilities

  • Serve as the first point of contact for end-user technical support and troubleshoot hardware, software, and network issues.

  • Manage support tickets by logging interactions, providing solutions, and following up to ensure issues are resolved satisfactorily.

  • Escalate unresolved technical issues to higher support tiers and assist with inventory control and knowledge base updates.

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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