Internship Garlock Jobs (NOW HIRING)

Job Summary:
C-P Flexible Packaging is seeking an IT Service Desk Specialist to serve as the first point of contact for end users, providing front-line IT support remotely or on site. The role involves troubleshooting and resolving common issues, delivering exemplary customer service, and escalating complex problems to senior technicians.
Responsibilities:
• Install and configure basic hardware and software under established procedures
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Help keep endpoints aligned with department security policy by following standard checklists
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs
• Set up new workstations for users (deploying equipment, checking over account setups)
• Heavy use of Windows, Mac OS, iOS and Android devices
• Ability to work in Active Directory
• Test new technology
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets
• Escalate complex or unresolved issues to senior technicians with clear documentation of steps already taken
• Basic networking awareness (cabling, switch ports, connectivity checks)
• Participate in projects approved by management that will improve the experience of our customers and colleagues.
• Flag software and systems that appear non-compliant with company, customer, state, and federal policies and report them to senior staff
• Perform other duties assisted or needed by request of supervisors/manager.
• Follow all established safety rules and regulations and utilize required safety equipment
• Report defective equipment or unsafe conditions to the appropriate personnel
• Maintain work area in a clean and orderly condition
• Follow all company Good Manufacturing Practices & Policies
• Ability to collaborate and maintain Garlock-CP's commitment to a Food Safe environment
Qualifications:
Required:
• Serve as the first point of contact for end users, providing front-line IT support remotely or on site.
• Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service.
• Eager to learn and willing to follow established procedures.
• Strong organizational and customer service skills.
• May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.
• Must have a positive can-do approach and attitude and adapt to change.
• Effective verbal and written communication skills.
• Good color vision.
• Visual acuity to written material as well as product and machinery details.
• Change priorities as directed.
• Install and configure basic hardware and software under established procedures.
• Respond to tickets in accordance with SLA guidelines.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Respond in timely manner to requests and issues.
• Repair and replace equipment as needed.
• Help keep endpoints aligned with department security policy by following standard checklists.
• Provide onsite and remote support to end users.
• Assist in AV setups as needed for meetings.
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows, Mac OS, iOS and Android devices.
• Ability to work in Active Directory.
• Test new technology.
• Create documentation for staff for training purposes.
• Resolve Tier 1 support tickets.
• Escalate complex or unresolved issues to senior technicians with clear documentation of steps already taken.
• Basic networking awareness (cabling, switch ports, connectivity checks).
• Participate in projects approved by management that will improve the experience of our customers and colleagues.
• Flag software and systems that appear non-compliant with company, customer, state, and federal policies and report them to senior staff.
• Perform other duties assisted or needed by request of supervisors/manager.
• Follow all established safety rules and regulations and utilize required safety equipment.
• Report defective equipment or unsafe conditions to the appropriate personnel.
• Maintain work area in a clean and orderly condition.
• Follow all company Good Manufacturing Practices & Policies.
• Ability to collaborate and maintain Garlock-CP's commitment to a Food Safe environment.
• A passion for customer service and a desire to learn and grow in an IT support role.
• Some college education, formal training, or equivalent experience.
• 1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered.
• Demonstrates exceptional interpersonal skills.
• Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting.
• Ability to follow routine issues through to resolution and know when to escalate.
• Willingness to learn new tools and technologies and to ask questions when unsure.
• Excellent oral and written communication skills.
• Strong organizational skills and the ability to handle multiple tasks concurrently.
• Ability to travel to off-site locations.
Preferred:
• Bachelor’s Degree in a related field or certifications that align with front line support.
• Bilingual (English/Spanish) a plus.
Company:
C-P Flexible Packaging is a premier flexible packaging company serving stable food and consumer end-markets mainly focused on snacks. It is a sub-organization of Garlock Flexibles. Founded in 1958, the company is headquartered in York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.