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Position Summary:

The Volunteer Services Coordinator II serves as an experienced member of the Volunteer Services Team, taking a lead role in volunteer recruitment, orientation, placement, recognition, and database management. This position provides guidance to Volunteer Services office volunteers/interns, manages more complex volunteer program needs, and supports cross department collaboration to meet organizational goals for service, efficiency, and volunteer engagement.  This role includes occasional evening and weekend hours to support special events and business needs.

Key Responsibilities:

Volunteer Recruitment, Engagement & Leadership

• Lead volunteer recruitment and stewardship for Mobile Distributions.
• Independently recruit, orient, and place individual and group volunteers across all CFB programs and events.
• Lead weekly volunteer tours, orientation sessions, and follow up engagement processes.
• Greet and engage large volunteer groups; act as the primary liaison with department supervisors to ensure smooth group experiences.
• Lead volunteer recognition efforts, including developing acknowledgment practices and implementing recognition strategies.
• Provide guidance, coaching, and informal mentorship to interns, office volunteers, and new team members.
• Provide support coverage for evening and Saturday volunteer activities as assigned.
• Support volunteer recognition efforts including card signing, distributing small gifts, and other directed activities.                                   

Scheduling & Operational Coordination

• Manage high volume volunteer inquiries with professionalism and strong customer service.
• Coordinate with multiple departments to maintain and update a full, accurate, and dynamic volunteer schedule.
• Administer CSV volunteer programs by ensuring compliance with documentation requirements, hours tracking, and timely completion reporting.
• Support or lead cross departmental meetings to identify volunteer needs and develop coordinated solutions.

Data Management, Compliance & Reporting

• Maintain, audit, and update volunteer database records to ensure accuracy and compliance.
• Troubleshoot database issues and provide user training for staff and volunteers.
• Produce reports, summaries, or data insights to support program needs and decision making.
• Uphold confidentiality and data integrity standards in line with organizational policies.

Administrative Support & Special Projects

• Assist with planning and coordinating special volunteer events, celebrations, and recognition activities.
• Provide advanced administrative and logistical support to the Volunteer Services Team.
• Participate in continuous improvement efforts to enhance volunteer processes, tools, and engagement strategies.

Other Duties

• Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the staff member for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

• High school diploma or equivalent.
• 2-3 years of volunteer coordination, program support, community engagement, or related experience.
• Demonstrated experience in a fast paced, complex environment.
• Strong proficiency with Microsoft Office Suite, volunteer database platforms, and Office 365.
• Valid Arizona Driver's License with a clean driving record; ability to travel to CFB locations.

Preferred Qualifications:

• 3+ years volunteer coordination experience or nonprofit sector involvement.
• Experience leading volunteer groups or onboarding volunteers.
• Bilingual English/Spanish.

Skills & Knowledge

• Ability to independently troubleshoot database and scheduling system issues and train others on system use.
• Skilled in managing large volumes of data, documentation, and volunteer records with high accuracy.
• Advanced verbal and written communication skills, including facilitation of group orientations and meetings.
• Ability to develop trust, rapport, and positive relationships with internal partners, volunteers, and community groups.
• Capacity to communicate expectations clearly, resolve conflicts professionally, and represent CFB with a high level of interpersonal effectiveness.
• Strong understanding of volunteer engagement principles, scheduling logistics, and program coordination.
• Ability to independently manage complex workflows, competing deadlines, and high volume environments.
• Knowledge of compliance requirements for volunteer programs, including documentation, hours tracking, and reporting.

Core Competencies

• Volunteer Program Leadership
• Advanced Customer Service & Relationship Building
• Problem Solving & Initiative
• Communication & Facilitation
• Data Integrity & Systems Proficiency
• Collaboration Across Departments
• Equity & Inclusion Mindset

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Physical Requirements:

• Light Work - ability to exert 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Expectations:

• CFB is dedicated to fostering a workplace where our Core Values of Dignity, Integrity, Collaboration, and Impact are actively demonstrated and supported in all aspects of our work.
• CFB works diligently to maintain a culture of fairness, responsibility, trustworthiness and teamwork to advance our mission: We change lives in the communities we serve by feeding the hungry today and building a healthy, hunger free tomorrow.
• CFB is a drug and tobacco free work environment.
• CFB is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and staff members are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.