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Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center.

Your specific responsibilities include:

• Register, verify, and update client demographic information in HMS.
• Performs client registration accurately and positively.
• Accurately prepares client medical records prior to scheduled appointment time.
• Establishes, updates, and verifies patient demographic and insurance information.
• Collects, analyzes and records interview data about clients.
• Compiles various clerical reports.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Schedules client appointments.
• Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
• Directs and responds to general public inquires both in the Center and on the telephone.
• Retrieves, prepares, and maintains medical records.
• Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.
• Photocopies records and reports as necessary for referrals to outside providers.
• Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.
• Assists with inventory and ordering office clerical supplies as needed.
• Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
• Completes Time Sheet and Employee Activity Records in a timely manner.
• Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
• Accounts for and documents fees collected according to established policy.
• Attends in-service education, staff meetings and health promotion activities as directed or indicated.
• Completes mandatory trainings within established time frame.
• Serves as Information and Key Custodian.
• May be required to perform duties and responsibilities at other FDOH-Duval sites as necessary.
• Performs other related duties as assigned.

Required knowledge, skills, and abilities include:

• Active listening
• Reading comprehension
• Speaking
• Social perceptiveness
• Time management
• Writing
• Service orientation
• Critical thinking
• Oral comprehension
• Oral expression
• Speech clarity
• Written comprehension
• Speech recognition
• Written expression
• Category flexibility
• Deductive reasoning
• Information ordering

Qualifications:

• Must have experience working in a medical office setting.
• Must have experience making medical appointments in a medical office.
• Must have experience working in a fast-paced customer service environment that provides face-to-face interaction.
• Must be willing to work before, during and/or beyond normal work hours or days in the event of an emergency.

Where you will work:

Florida Department of Health in Duval County Central Health Plaza 515 West 6th Street Jacksonville, Florida 32206

The benefits of working for the State of Florida include:

• Annual and Sick Leave benefits
• Paid holidays and one Personal Holiday each year
• State Group Insurance coverage options
• Retirement plan options
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.