About Us
Turf Science is a trusted lawn care company dedicated to helping our customers achieve greener, healthier lawns through science-based treatments and exceptional service. We take pride in providing knowledgeable, friendly support that gives homeowners confidence in their lawn care decisions.
Position Overview
We are seeking a Customer Service Specialist to join our growing team. This role serves as the primary point of contact for our customers, assisting with questions, scheduling, and resolving concerns in a timely and professional manner, while also supporting basic billing and payment processes.
Key Responsibilities
- Answer incoming phone calls and respond to customer inquiries with professionalism and courtesy
- Provide clear information about our lawn care programs and treatment services
- Troubleshoot and resolve customer concerns related to service, billing, or lawn conditions
- Schedule new services and adjust existing appointments as needed
- Maintain accurate customer records and communicate updates to the service team
- Assist with accounts receivable tasks, including processing payments and helping customers with billing questions
- Support accounts payable tasks such as organizing invoices and assisting with basic recordkeeping
- Assist with general office tasks to support daily operations
Qualifications
- Previous experience in customer service, call center, or office support preferred
- Experience with basic billing, accounts receivable, or accounts payable is a plus
- Strong communication and problem-solving skills
- Ability to learn and confidently explain lawn care services
- Organized and detail-oriented with the ability to manage multiple tasks
- Comfortable using computers, software systems, and phone systems
What We Offer
- Competitive hourly pay based on experience
- Friendly, team-oriented work environment
- Paid training
- No weekends
- Flexible weekday scheduling to support work-life balance
If you enjoy helping people, have a positive attitude, and want to be part of a small business where your contributions matter, we would like to hear from you.