Description
JOB PURPOSE / SUMMARYย
The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience.ย
DUTIES AND RESPONSIBILITIES
- Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician.ย
- Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs.ย
- Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel.ย
- Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces.ย
- Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments.ย
- Update customer information and service records accurately in the dealership's database or management system.ย
- Call customers to let them know if their parts are there, so they can bring their car in to get installed.ย ย
- Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information.ย
- Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts.ย
- Checking in all New Delivery Units, checking for damage.ย ย
- Writing up new units for Pre-Delivery Inspection.ย ย
- Callback follow-up with customers to ensure satisfaction.ย ย
Benefits at Peak:
- Medical, Dental, & Vision Coverage
- Life Insuranceย
- Paid Vacation and Sick Days
- 401(k) matching
- Employee Discount
Requirements
- High school diploma or equivalent; additional education or certification in customer service or administration is advantageous.ย
- Previous experience in a customer service or receptionist role is preferred.ย
- Knowledge of Xtime and Dealertrack.ย ย
- Effective communication and interpersonal skills, with the ability to interact effectively with customers and team members.ย
- Excellent organizational and multitasking abilities, with attention to detail.ย
- Proficiency in MS Office applications and computerized office systems.ย
- Ability to work efficiently in a fast-paced and customer-focused environment.ย
- Professional demeanor and appearance.ย
- Valid driver's license and clean driving record.ย
SCHEDULE:
- Must be available to work on Saturdays
- Shifts M-F will be between 7am and 6pm.