Internship Capital One Customer Service Jobs in Kansas

Within the Business Cards & Payments organization, our Field Sales teams work with Small and Mid-Sized Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Our National Sales Team, through a consultative approach, is able to help mid-sized business owners with the right products to optimize the rewards and benefits they receive.

We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business. To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers.

This role will lead a team of sellers within a specific geographic market and is responsible for achieving revenue and financial objectives for their markets. You will put your day-to-day leadership skills to the test and will be responsible for recruiting, onboarding, and training new sellers, and supporting those Relationship Managers.

As a Local Market Leader (LML), you will report directly to the Regional Vice President of Regional Sales in Business Cards & Payments and will be responsible for building and leading high performing locally based sellers that deliver against the defined objectives including: recruiting, onboarding, and training of sellers, and day-to-day leadership of the team.

Job responsibilities include but are not limited to the following:

• Deliver superior growth and profitability by meeting or exceeding targets in purchase volume, new account acquisition, account penetration, profit, cost, productivity etc. across their region while providing an outstanding customer and associate experiences.

• Provide sales leadership and direction, and program management within their team.

• Build a dynamic sales culture that compliments the broader Field strategy and assist their team in achieving their account acquisition and purchase volume goals.

• Participate in the strategic / tactical planning process with the National Sales extended leadership team to drive growth, market share, revenue, cross-sell, sales force growth and productivity, targeted market penetration, customer retention and profit goals.

• Ensure that all customer and prospect interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines.

• Champion effective partnerships with the various headquarters based support teams and local Retail and Small Business banking and Commercial bank relationships throughout their market.

• Select, orientate, train, coach, develop, motivate and conduct joint work with their team of Relationship Managers.

• Partner with other LMLs to ensure consistent execution of sales strategies.

• Champion voice of client and voice of associate feedback to support and inform culture of continuous improvement.

• Have a deep passion for coaching and developing front line sales professionals as well as yourself.

Basic Qualifications:

• At least 5 years of outside business-to-business sales experience

• At least 3 years of sales management experience or at least 3 years of peer coaching experience
  

Preferred Qualifications:

• Bachelor's Degree in Sales, Marketing or Business Management

• 6+ years of outside customer sales experience

• 5+ years of experience in a sales leadership role

• 5+ years of portfolio management experience

• 3+ years of experience partnering with Small Businesses

• 3+ years of financial industry experience

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

• Proficiency in Salesforce.com

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.