Internship Amazon Customer Service Jobs in Merced, CA

As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the bridge between centralized Procurement and the building leadership. You will own the site's indirect procurement operation responsibilities at a site level, including vendor management of 3rd party service providers, purchase order management, and inventory management. You will lead supplier management KPI and metrics reporting, and work with stakeholders to find and understand deviation and improvement areas. You will provide procurement leadership and align with the building leadership team to drive efficiencies and improvements at the site(s).
Key job responsibilities
• Provide procurement operations support for fulfillment centers, including managing suppliers (goods and services), non-inventory labor, flow and space models, cycle counts, inventory management, and procurement transactions.
• Ensure compliance with organizational KPIs, working with the non-inventory team to measure, control, and benchmark procurement processes.
• Develop expertise in non-inventory items and collaborate with similar buildings to implement best practices.
• Build relationships across the network, ensuring the sharing and implementation of best practices. This includes training teams such as Operations, Loss Prevention, PXT, Transportation, Facilities Management, and Safety on procurement processes.
• Work with internal teams, Finance, and Procurement Operations to understand budgetary targets and establish methods for measuring savings, value, and category metrics.
• Assist Finance and internal teams in determining budgets and managing blanket POs.
• Monitor supplier performance using tools such as supplier scorecards and Global Audit Tools for 3P suppliers. Collaborate with Category and Global Supplier Management to drive improvements across categories like janitorial, food service, pest control, landscaping, snow removal, water coolers, PPE, and waste management.
• Ensure 3P suppliers comply with site-level contracts and service terms, including SLA response times.
• Track and measure savings performance, developing action plans to meet goals and reduce waste in FC procurement processes. Standardize best practices across the network.
• Collaborate with both internal teams and suppliers to develop innovative procurement solutions that support Operations.
• Implement methods to track supplier performance and drive continuous improvement.
• Partner with AP, suppliers, and internal teams to resolve vendor payment issues promptly.
• Support Procure-to-Pay execution and local sourcing activities to meet business needs.
• Assist the centralized Procurement team (GPCS) and Global Procurement Organization (GPO) pillars, including ProcOps, Category, Supplier Diversity, Supplier Management, Procurement Excellence, Reusables, Technology, and PMO.
• Work in a warehouse environment, requiring frequent walking and adaptability to varying temperatures due to open dock doors.
• Other responsibilities as assigned by your manager
• This position requires regular travel to assigned site(s); travel distances may exceed 50 miles depending on business needs.
BASIC QUALIFICATIONS
- 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- 3+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with supplier or vendor relationship management
- Experience with Microsoft Office applications (Word, Excel and PowerPoint)
PREFERRED QUALIFICATIONS
- Experience in procurement
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
- Experience in Coupa or other financial management/procurement software
- Experience with cost accounting
- Knowledge of Lean Six Sigma
- Must be highly self-motivated and customer-centric
- Ability to work with ambiguity
- Provide a positive customer experience internally and externally Amazon is committed to a diverse and inclusive workplace
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Turlock - 72,600.00 - 108,200.00 USD annually