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Requisition No: 882327 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73005614

 Pay Plan: Career Service

Position Number: 73005614 

Salary:  $39,960.00 - $50,708.52 plus $1,248.00 Competitive Area Differential (CAD) / annually 

Posting Closing Date: 09/02/2026 

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Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Fort Lauderdale

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of Child Support Program experience.
• Experience coaching, mentoring or training others.
• Two years of experience conducting research and analyzing information to make decisions. *
• Two years of experience communicating with customers for the purpose of resolving inquiries. *

SUBSTITUTIONS:

• Relevant education may substitute for the required experience.

PREFERENCES: 

• Preference will be given to individuals with NAPA experience. 

SPECIAL NOTES:

• Internal Agency Promotional Opportunity.
• Standard workday of 8am - 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• This position requires routine travel for court attendance.
• This position is designated as a "mission essential" position pursuant to the Department of Revenue's Continuity of Operations Plan. The incumbent is required to be available to perform emergency or disaster-related duties due to an emergency or disaster impacting or threatening to impact the Department which may require the incumbent to work additional hours over and above the regular work schedule. Emergency or disaster-related duty may include performing or supporting the Department's mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.  All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
• Applicants must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. 
• Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed in the application.
• Applicants who do not provide all necessary information may not meet the requirements for this position.

SALARY: $39,960.00 - $50,708.52

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Naomi Johnston, (954) 809-6100, Naomi.Johnston@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.