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Internet Technical Support Jobs in Georgia (NOW HIRING)

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

Basic understanding of network and internet technologies. * Ability to work independently and as part of a team. * Prior experience in a helpdesk or technical support role is a plus. * IT ...

Iron Grid Networks

Be Seen First

Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

Basic understanding of network and internet technologies. * Ability to work independently and as part of a team. * Prior experience in a helpdesk or technical support role is a plus. * IT ...

Worky

Systems Engineer III

Vinnings, GA · On-site

Technical Support - Leads technical support and service in the installation and testing of software ... Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI ...

Reed Smith US

Deskside Support Specialist

Atlanta, GA · On-site

... Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications. Provide ... Customer service mindset with the ability to provide responsive technical support to internal users.

Hitachi

IT Application Support Engineer

Monroe, GA

Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Summary ... Provide technical support for in-house developed systems. * Perform testing of programming ...

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Internet Technical Support information

What is an internet technical support specialist?

Internet Technical Support specialists are professionals who assist customers with issues related to their internet service, such as connectivity problems, setting up modems and routers, troubleshooting slow speeds, and resolving network errors. They provide support over the phone, chat, or email, and may also guide users through software installations or configuration steps. Their goal is to ensure customers have a reliable and efficient internet experience by diagnosing and resolving technical problems.

What are the key skills and qualifications needed to thrive as an internet technical support specialist?

To thrive as an Internet Technical Support Specialist, you need a solid understanding of networking basics, troubleshooting skills, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effectively resolving customer issues. Strong communication, patience, and problem-solving abilities help foster positive customer interactions and efficient issue resolution. These skills ensure timely and accurate technical support, leading to higher customer satisfaction and smooth internet service operations.

What are some common challenges faced by internet technical support specialists and how can they be addressed?

Internet Technical Support specialists often encounter issues such as troubleshooting connectivity problems, handling frustrated customers, and keeping up with rapidly evolving technology. To address these challenges, it's important to have strong communication skills, patience, and a commitment to ongoing learning. Collaborating with team members and utilizing internal knowledge bases can also help resolve complex technical issues more efficiently. Most companies offer regular training and resources to help support staff stay updated on the latest products and troubleshooting techniques.

What is the difference between Internet Technical Support vs Customer Support Specialist?

AspectInternet Technical SupportCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service experience
Work EnvironmentHelp desks, remote troubleshooting, technical environmentsCall centers, retail, online chat platforms
Employer & Industry UsageISPs, tech companies, software providersRetail, service industries, e-commerce
Common Search & ComparisonTechnical troubleshooting, network issuesCustomer inquiries, service satisfaction

Internet Technical Support focuses on diagnosing and resolving technical issues related to internet services and network problems, often requiring technical certifications. Customer Support Specialists handle general customer inquiries, product information, and service issues, emphasizing communication skills. While both roles involve assisting customers, Internet Technical Support is more technical and IT-oriented, whereas Customer Support is broader and customer service-focused.

Internet Technical Support jobs near you

Call Center Remote Customer Service Representative

Atlanta, GA • Remote

VIMO INC.
See more jobs at VIMO INC.external

$17 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. 

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 

Full-time/Seasonal 

· $17.00/hr. plus performance incentives 

· $19.00/hr. Spanish Bilingual, plus performance incentives 

Requirements 

  • 18 years of age or older 

  • Complete Background check and drug test within 3 days 

  • Dedicated, private, and secure workspace 

  • Personal device with functioning camera required for the Training Period 

  • Committed to full attendance for paid 3-week Training period 

  • Minimum Internet Speed of 100 mb/s with ethernet 

  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required 

  • NOT compatible with mobile internet service providers and/or satellites. 

  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders 

(For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

  • Inbound/Outbound Calls

  • Deliver the highest level of customer service experience consistently

  • Manage customer accounts and provide technical support

  • Application Data Entry

  • Online chat inquiries as assigned

  • Interpret and follow defined procedures and policies

  • Creative problem-solving skills

  • Flexibility and adaptability to changing projects and updates

  • Time and task management (multitasking and task prioritization)

  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills

  • High level of comfort learning new technology

  • High level of professionalism

  • Excellent verbal and written communication skills

  • Comfortable working from home

  • Self-motivated and success-driven

What We Offer

  • Paid Training

  • Full-Time, Seasonal role

  • Performance and attendance-based incentives, in addition to the base pay

  • The convenience of working from home

  • Collaborative and supportive team environment

  • 401K Match

  • Individual Coverage HRA (ICHRA)

  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role

  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act

  • Previous experience in a Call Center

  • Familiarity with CRM systems and practices

  • Spanish Bilingual, a plus

Apply