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Internet Technical Support Engineer Jobs in Minnesota

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

$55K - $65K/yr

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Horwitz

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Horwitz

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

The Technical Support Specialist provides technical support at our main office and remote jobsites ... Experience supporting technology in construction, engineering, manufacturing, or other field-based ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in ... Drive cross-departmental collaboration, working closely with Product, Engineering, and Customer ...

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

This is a collaborative role where you'll work closely with engineers, technical writers, and ... Product Support Engineer Responsibilities: * Perform logistics analyses to define spares ...

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Internet Technical Support Engineer information

What cities in Minnesota are hiring for Internet Technical Support Engineer jobs?

Cities in Minnesota with the most Internet Technical Support Engineer job openings:

Technical Product Support Engineer- HVAC Controls

Saint Paul, MN • On-site

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees
Learn more about Trane Technologies plcexternal

Full-time

Medical, Retirement, PTO

Re-posted 16 hours ago

Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 305 frontline employees who took The Breakroom Quiz

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
The Company reserves the right to modify this location designation based on business needs.
As a Controls Technical and Product Support Engineer, you will assist Trane's field organization in the sale, installation and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls. You will provide phone, email and occasional on-site product and technical support for Trane's technicians and account managers, ensuring they are able to efficiently and effectively provide world-class products and services to Trane's various customers in the commercial market. As such, you will be responsible for the identification, resolution and documentation of advanced and sensitive technical product issues. In addition to assisting directly, you will also be responsible for developing and proactively sharing knowledge and documentation through various proactive distribution channels in order to minimize the need for future support requests. You will also participate in product development and testing, including recommending product additions and improvements in order to maximize Trane's product quality and product/service sales.
Responsibilities:
  • Support callers with technical problem solving of building automation systems and HVAC controls.

  • Use software tools for call tracking and knowledge retrieval.

  • Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.

  • Develop information for the product knowledge database, to be used by other support and field personnel.

  • Assist directly with field/customer projects, including programming and commissioning,

  • Author Product Defects and work with internal stakeholders to prioritize fixes.

  • Lead Field Issue escalation review and assignment meetings.

  • Create and publish software service alerts for field awareness.

  • Author and/or review product literature and assist with training classes.

  • Assist with product development through use case analysis and ad hoc testing efforts.
  • Support software application users with technical assistance in the areas of user permissions, remote access, application questions, application usage, and defect resolution. Work with business users to understand their requirements and help them in better utilization of the software applications.

Qualifications:
  • Bachelor's degree in engineering or closely related technical field preferred.
  • 5+ years of directly applicable HVAC/automation experience

  • 5+ years working with or troubleshooting building automation protocols is required (BACnet, Lon, Modbus)

  • Experience with YABE, Wireshark, and other supporting software applications and troubleshooting tools

  • Experience with IP Networking preferred

  • Experience with or willingness to learn HVAC and Building Automation Systems

  • Experience in a technical support or customer service role preferred

  • Excellent verbal and written communication skills

  • Ability to speak multiple languages is a plus (French, Spanish, Portuguese desired)

  • Ability to meet short- and long-term deadlines.

  • Ability to work both autonomously and in a team environment

  • Demonstrate good decision-making skills, while exercising excellent judgment.

Desired Technical Skills:
Programming Languages: Java, C++, C#, Python, HTML, CSS, JavaScript
Databases: Microsoft SQL
Cloud/ DevOps: Azure, AWS
Others: JIRA, Zendesk, Trane Software(TU, Rover, Synchrony, Ensemble), YABE, Wireshark
Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $146,720.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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