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Internet Operations Manager information

What is an internet operations manager?

Internet Operations Managers are professionals responsible for overseeing the day-to-day operations of an organization's online infrastructure. They manage website performance, online services, servers, and ensure that all digital platforms run smoothly and securely. Their role often includes coordinating technical teams, implementing best practices for uptime and security, and troubleshooting issues as they arise. They play a crucial part in ensuring that an organization's internet-based services are reliable, efficient, and meet business goals.

What are the key skills and qualifications needed to thrive as an internet operations manager?

To thrive as an Internet Operations Manager, you need expertise in network management, internet infrastructure, and IT operations, typically supported by a degree in computer science or information technology. Familiarity with network monitoring tools, cloud platforms, and certifications like Cisco CCNA or CompTIA Network+ are often required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and coordinating across departments. These skills ensure reliable internet services, minimize downtime, and support seamless digital operations in organizations.

How does an internet operations manager typically collaborate with cross-functional teams to ensure seamless online services?

An Internet Operations Manager frequently works alongside IT, development, customer support, and security teams to maintain and optimize web infrastructure, ensuring high availability and reliable online services. They coordinate incident response efforts, manage service-level agreements, and facilitate communication across departments to address technical challenges quickly. Regular meetings and status updates with cross-functional stakeholders help identify potential issues early, streamline workflows, and support continuous improvement initiatives. This collaborative approach is essential for delivering consistent, high-quality user experiences on digital platforms.

What is the difference between Internet Operations Manager vs Network Administrator?

AspectInternet Operations ManagerNetwork Administrator
Primary FocusOversees internet infrastructure, online services, and digital platformsMaintains and manages internal network systems and hardware
CertificationsITIL, PMP, Cisco certifications often preferredCompTIA Network+, Cisco CCNA
Work EnvironmentTypically in digital or online service companies, tech firmsIn-house IT departments, corporate offices
ResponsibilitiesManaging web servers, online security, digital operationsConfiguring routers, switches, troubleshooting network issues

While both roles require IT knowledge and certifications, the Internet Operations Manager focuses on managing online platforms and digital services, whereas the Network Administrator handles internal network infrastructure. Their work environments and responsibilities differ, but both are essential for organizational IT health.

Is an Internet Operations Manager a high paying job?

Internet Operations Managers typically earn salaries above the national average for managerial roles, with compensation varying based on experience, location, and company size. They often require skills in network management, cybersecurity, and project coordination, which can influence earning potential.

What cities in Pennsylvania are hiring for Internet Operations Manager jobs?

Cities in Pennsylvania with the most Internet Operations Manager job openings:

Internet Operations Manager jobs near you

Operations Manager

Pittsburgh, PA • On-site

Communications Test Design, Inc.
Media and Telecom • 10K+ employees
Learn more about Communications Test Design, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

CTDI rating

6.5

Company rating: 6.5 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Operations Manager oversees the day-to-day operations of the warehouse. This position is responsible for managing and coordinating various departments, ensuring smooth workflow, driving P&L results and achieving operational goals. This includes but is not limited to, overseeing production processes, managing budgets, implementing strategies to improve efficiency, and ensuring compliance with company policies and industry regulations.
1st Shift: 7:00am - 3:30pm, Monday-Friday
This position is based out of Washington, PA
Responsibilities
  • Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, to ensure timely and accurate execution of tasks.
  • Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
  • Manage reports, statistical analysis, and daily P&L reporting. This may include participating in daily P&L calls with Corporate management.
  • Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
  • Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
  • Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
  • Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
  • Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
  • Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
  • Provide the next level of support for escalated issues during work shifts.
  • Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
  • Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
  • Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
  • All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience
  • Minimum 5+ years of leadership experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment), including experience working with P&L/budgets.
  • Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines.
  • Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  • Capable of working independently and engaging proactively within the warehouse setting.
  • Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
  • Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and influence individuals at all levels of the organization.
  • Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
  • Proficient knowledge of Project Management and the importance of prioritizing deadlines.
  • General knowledge of OSHA Standards.

Preferred Skills and Experience
  • Experience working with UKG and Kronos
  • Experience in supervising temporary staff
  • Technical background
  • Advanced capability in communication style-flexing

Educational Requirements
  • Bachelor's degree preferred in a related field or equivalent hands-on experience

Physical Demands and Working Conditions
  • Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
  • Weekly pay every Thursday
  • Monthly Incentive Bonus
  • Positive, team-oriented, inclusive workplace
  • Health, Dental, Vision, & Prescription Coverage
  • Paid holidays, vacation, & sick/personal time

Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Life insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Tuition reimbursement

Work Authorization:
  • United States (Required)
  • Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support-not replace-human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting Workforceoperations@CTDI.com.
CA Residents only click here to view CTDI's California Privacy Notice Agreement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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