Internet Operations Manager Jobs in Kentucky (NOW HIRING)

Type de temps: Régulier

Description de poste: About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it.

• Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
• Job flexibility: We think everything you do matters – at work and home.
• Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
• Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
• Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
• Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Breezeline’s Supervisor Field Operations is a fully functioning, higher level role that supports the growth of the system by assuring the quality performance of the technical services, installation setup, testing, and maintenance of all current and future Breezeline products and services over an HFC network and other equipment associated with plant facilities and distribution systems. The incumbent ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with FCC requirements and protocol. He/she coordinates with all functional departments (corporate, market, or region, as applicable) regarding the optimization of overall business efforts.

Also encompass Core technician tasks which may include automation; less complex Commercial work (CB); +/- Fiber to the Home (FTTH).

• Supervisor installation, service and network job responsibilities and duties included.
• Assist manager with training of technicians and other related field personnel.
• Resolve customer problems and concerns.
• Ensure timely completion of all orders for technical staff or service and proper notification procedures for delays in service.
• Perform preventative maintenance when necessary.
• Hire, train, and evaluate assigned staff.
• Monitors WFX, Stratusync, iGlass throughout the day for information regarding changes to work schedule and for information about current installation, service call or OneView tickets.
• Ensure all assigned work, reports and requested data from technicians are completed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
• Monitors Workforce Express System (WFX) throughout the day for information regarding changes to work schedule and for information about current work.
• Communicates with dispatch (via WFX, phone, etc.) for assistance, status on current or new service requests.
• Consults with manager and other supervisors for advice and assistance as needed.
• Complete daily, weekly, monthly or other reports as required.
• Demonstrates experience with the following: managing ambiguity and autonomy amongst the team; flexibility to work in an unstructured environment; dealing effectively with uncertainty and change.
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
• Educates customers regarding their existing and new services and promotes other Breezeline services to customers.
• Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations.
• Participates in team meetings as scheduled.
• Attends job-related training that may include initial training, refresher training, product and service updates.
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands.
• Complies with all safety procedures and policies, as well as the assigned staff.

• Minimum 18 years of age
• Demonstrated proficiency in Core Supervisory skillsets
• Valid state driver’s license and a good driving record
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) additional background check requirements for specialized projects/services
• One year of work experience in a comparable field (e.g. related hands‑on trade role)
• Basic Mathematical Skills
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Spanish proficiency desirable in some locations
• Travel as business needs dictate
• Preferred: High school degree or GED equivalent preferred; post‑high school education a plus

• Ability to carry and use tools and equipment
• Requisite ability to drive motor vehicle
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop and crawl
• Requisite ability to drive commercial vehicle (DOT physical required)
• Ability to lift and carry 28ft extension ladder
• Ability to lift an 88lb power supply from floor to 42”
• Occasionally sit and climb ladders/stairs: performs fine motor and pinching movements, & pivots with feet and bends, twists and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels and crawls and press foot pedals.
• Frequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist
• Ability to climb ladders and/or utility poles and work in high places
• Ability to work in small spaces (such as crawl space and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Aiken, SC

Breezeline Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu'entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d'appartenance plus diversifié et inclusif. En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s'efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien‑être de nos collègues l'une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d'une meilleure expérience globale pour nos clients. Si vous avez besoin de mesures d'adaptation, quelles qu’elles soient, en ce qui concerne notre processus de recrutement, veuillez nous contacter en toute confidentialité à inclusion@cogeco.com

Enracinée dans les communautés qu'elle dessert, Cogeco inc. est une force concurrentielle en pleine croissance dans le secteur des télécommunications et des médias en Amérique du Nord, desservant 1,6 million d’abonnés résidentiels et d’affaires. Sa filiale Cogeco Communications inc. fournit des services Internet, de vidéo et de téléphonie au Canada ainsi que dans tr... (continuation of corporate description).