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Internet Help Desk Support Jobs in Georgia (NOW HIRING)

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Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills: .Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

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Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... of internet applications. The ideal candidate will have great troubleshooting abilities and ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

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Internet Help Desk Support information

What cities in Georgia are hiring for Internet Help Desk Support jobs?

Cities in Georgia with the most Internet Help Desk Support job openings:

Help Desk Support 709984

Alpharetta, GA • On-site

R2 Technologies Corporation
See more jobs at R2 Technologies Corporationexternal

$20 - $27.25/hr

Full-time

Re-posted 12 days ago

Job description

Overview:
Job Title : Help Desk Support 709984
Atlanta GA Remote
Long-Term
The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Skills:
A+,Active Directory,Help desk IT

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