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At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting‑edge technology. We're passionate about delivering exceptional white‑glove service, and our team is key to keeping businesses moving forward.

At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes —big and small.

As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team‑building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

SmartChoice Communications is seeking a highly motivated and technically skilled Sales Engineer to support the growth of SmartTile, our proprietary network operations and automation platform.

The Sales Engineer serves as the technical expert throughout the sales cycle, partnering closely with Account Executives, Enterprise Solutions Executives, Channel Partners, and prospective customers to demonstrate how SmartTile helps organizations gain complete visibility, automate incident management, reduce operational workload, and improve network performance.

This role is focused exclusively on SmartTile and is responsible for technical discovery, solution design, demonstrations, proof‑of‑concepts (POCs), technical validation, and customer enablement. The ideal candidate can translate complex technical capabilities into clear business outcomes for IT leaders, network engineers, MSPs, and enterprise executives.

• Lead technical discovery sessions with prospects and customers.
• Assess existing network monitoring, ticketing, documentation, and operational workflows.
• Identify customer pain points, operational inefficiencies, and automation opportunities.
• Design SmartTile solutions tailored to enterprise, MSP, multi‑site, education, healthcare, and retail environments.
• Develop solution architectures, integration strategies, and deployment recommendations.

• Deliver compelling live demonstrations of SmartTile.
• Showcase SmartTile capabilities including:
• Network visibility and monitoring
• Automated carrier ticketing
• ITSM integrations
• ServiceNow integrations
• Reporting and analytics
• Multi‑site management
• AI‑powered operational automation
• Customize demonstrations to address specific customer requirements and use cases.

• Lead technical evaluations and pilot deployments.
• Define success criteria with customers.
• Coordinate onboarding activities with implementation teams.
• Monitor adoption and technical outcomes during trial periods.
• Present findings and business impact assessments to stakeholders.
• Partner with sales teams to advance opportunities through the sales cycle.
• Support RFPs, technical proposals, and customer presentations.
• Assist with pricing discussions from a technical perspective.
• Provide competitive differentiation against platforms such as Auvik, PRTG, SolarWinds, Datadog, Domotz, and other monitoring solutions.
• Serve as the trusted technical advisor throughout the buying journey.

• Train customers, channel partners, MSPs, and internal teams on SmartTile capabilities.
• Develop technical content, best practices, and use‑case documentation.
• Support webinars, trade shows, partner events, and executive briefings.
• Gather product feedback and communicate enhancement opportunities to product and engineering teams.

• Stay current on SmartTile product enhancements and roadmap initiatives.
• Maintain expertise across:
• Network infrastructure
• Routing and switching
• SD‑WAN
• Internet connectivity
• ITSM platforms
• Act as the voice of the customer within SmartChoice.

• 5+ years of experience in Sales Engineering, Network Engineering, Solutions Engineering, or Technical Consulting.
• Strong working knowledge of:
• TCP/IP Networking
• WAN and Internet services
• SD‑WAN
• Routing and Switching
• SNMP
• Network Monitoring Platforms
• IT Service Management (ITSM)
• Experience presenting technical solutions to executive and technical audiences.
• Excellent presentation, communication, and discovery skills.
• Ability to translate technical concepts into business outcomes.
• Experience supporting enterprise software, SaaS, networking, telecommunications, or managed services sales.

• Experience with ServiceNow, ConnectWise, ManageEngine, or similar ITSM platforms.
• Familiarity with carrier services and telecommunications environments.
• Experience supporting MSPs, VARs, or channel partners.
• Knowledge of network automation and AI‑driven operational workflows.
• Certifications such as:
• CCNA
• CCNP
• Network+
• ServiceNow Fundamentals
• ITIL Foundation
• Competitive salary with performance‑based incentives
• Generous paid time off
• Employer‑matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program

• Culture of Innovation: You’ll be part of a forward‑thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team‑building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team.

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.