Internal Tools Engineer Jobs in Philadelphia, PA

This is a hybrid role in King of Prussia, PA, 3 days per week in the office.

This is a highly technical, AI-first position sitting at the intersection of Engineering, Customer Success, Infrastructure, Operations, and Automation.

ARE YOU AN AI-FIRST ENGINEER WHO LOVES AUTOMATION, AGENTS, SYSTEMS, AND SOLVING REAL-WORLD PROBLEMS?

OUR CLIENT BUILDS AN AI-POWERED OUTAGE INTELLIGENCE PLATFORM TRUSTED BY FORTUNE 500 COMPANIES TO AUTOMATE INCIDENT RESPONSE, OUTAGE DIAGNOSIS, TICKET TRIAGE, AND OPERATIONAL DECISION-MAKING.

THIS IS A ROLE FOR BUILDERS.

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Our client is hiring because the company is growing quickly, and engineering is getting pulled into customer requests, onboarding, tooling, integrations, and operational work.

They need someone who can own those problems, build solutions, automate processes, and free up the rest of the team to focus on core engineering work.

You might currently be an:

• Forward Deployed Engineer
• AI Automation Engineer
• Infrastructure Engineer
• Platform Engineer
• Backend Engineer with strong customer exposure
• Technical Solutions Architect
• AI Engineer

You'll work at the intersection of Engineering, Customer Success, and Operations, solving real customer problems, building automation, improving internal systems, and helping scale a platform trusted by Fortune 500 organizations.

We're looking for someone who enjoys building AI-driven solutions, automating workflows, working directly with customers, and solving problems wherever they appear.

You'll help customers deploy and scale AI-powered solutions, build internal tools and automations, improve operational workflows, eliminate manual processes, and work directly inside the production codebase to create real business impact.

This role requires someone who sees a problem, takes ownership, and builds the solution.

WHO THIS IS FOR

• AI-first engineers who love automation, building systems, and solving complex technical problems.

• Technical generalists who can operate across backend engineering, infrastructure, AI workflows, and production systems while staying focused on business outcomes.

WHO THIS IS NOT FOR

• Engineers who want narrowly defined responsibilities, prefer working only from tickets, and need detailed requirements before taking action.

• Developers who want to stay exclusively focused on coding and avoid customer interaction, operations, or problem-solving.

WHAT SUCCESS LOOKS LIKE

• You build AI-powered automations and systems that eliminate manual work, improve efficiency, and create measurable business impact.

• You partner directly with customers and internal teams to identify problems, remove bottlenecks, and build solutions.

• You improve onboarding, implementations, infrastructure, reliability, and internal tooling while helping scale a category-defining AI platform used by leading enterprises.

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Company Overview

This company is transforming how major enterprises detect outages and maintain critical operations. The largest Fortune 500 brands trust their platform across telecom, retail, and essential services (Telus, Kroger, 7-Eleven, AT&T, US Bank, etc.), and their partner ecosystem includes Microsoft, ServiceNow, and Cognizant.

Their platform helps some of the world's largest telcos, banks, retailers, and managed service providers reduce costs by diagnosing outages using AI. This automates triage, reduces dispatches, and improves repair times.

Their platform helps organizations automatically determine whether an outage is caused by power, network infrastructure, or other external factors, enabling faster decisions and reducing millions of dollars in operational costs.

Benefits

• Equity in a fast-scaling AI company

• Competitive base salary

• Unlimited PTO

• Hybrid work environment

• Direct impact on company growth and product evolution

• Work closely with leadership and engineering

• Opportunity to help define internal systems and customer experience

• Fast-moving startup environment with significant ownership

The Forward Deployed Engineer will work across Engineering, Customer Success, AI initiatives, and customer-facing projects to solve technical problems, build AI automations, improve workflows, and accelerate customer success.

You may spend one part of your day helping a customer integrate with the platform, another part building AI-driven workflows and internal tooling, and another part deploying improvements directly into production.

The ideal candidate takes pride in solving problems without being asked.

Responsibilities

• Build and deploy production-ready solutions inside the core AI platform.
• Develop AI-powered automations and internal tools that improve operations.
• Support customer API integrations and onboarding efforts.
• Partner with Customer Success to solve technical customer challenges.
• Work directly with customers during implementation and technical discovery calls.
• Improve onboarding and implementation workflows through automation.
• Identify recurring problems and proactively build scalable AI-driven solutions.

• 3-5+ years of software engineering experience in AI, automation, infrastructure, platform, or backend environments.

• Strong software engineering fundamentals. Python experience is preferred, but the ability to quickly learn unfamiliar systems, contribute to production codebases, and ship solutions independently is more important than expertise in any specific technology stack.

• Experience working in production environments and supporting real-world customer implementations.

• Ability to quickly understand unfamiliar codebases, leverage AI development tools effectively, and contribute with minimal oversight.

• Startup experience with a builder mentality and bias toward action.

• Experience building APIs, backend services, AI workflows, automations, or internal tooling.

• Comfortable working directly with customers, technical teams, and business stakeholders.

Interview Process

• SaaS Talent Interview

• Coding Challenge

• Technical Interview with Engineering Team

• Final Onsite Interview with Leadership Team

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.

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