ZipRecruiter

Log In

1

Internal Customer Service Representative Jobs in Oregon

Toyo Tanso USA

Customer Service Representative

Troutdale, OR · On-site

$16.75 - $23/hr

The Customer Service Representative (CSR) provides comprehensive support to both internal and external customers. This role works closely with the Customer Service and Sales teams and serves as a key ...

Swagelok

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Are you able to collaborate easily with customers and internal support to find the best solution ... We are seeking a highly skilled and motivated Customer Service Representative, preferably with ...

Swagelok Alaska

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Are you able to collaborate easily with customers and internal support to find the best solution ... We are seeking a highly skilled and motivated Customer Service Representative, preferably with ...

next page

Showing results 1-20

All JobsInternal Customer Service Representative JobsInternal Customer Service Representative Jobs in Oregon

Internal Customer Service Representative information

What is the difference between Internal Customer Service Representative vs Customer Support Specialist?

AspectInternal Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentOffice setting within a company, interacting mainly with internal departmentsCall centers, online support, or office, interacting with external customers
Employer & Industry UsageUsed across various industries for internal support rolesCommon in retail, tech, and service industries for external customer support
Search & Comparison IntentUnderstanding internal support roles within a companySeeking external customer support careers or roles

The Internal Customer Service Representative primarily supports internal company departments, focusing on internal communication and problem-solving. In contrast, the Customer Support Specialist interacts directly with external customers, providing assistance and resolving issues. Both roles require strong communication skills and customer service experience, but their work environments and target audiences differ significantly.

Is remote internal customer service representative a stressful job?

Remote internal customer service representatives often experience stress due to handling customer inquiries, managing high call volumes, and meeting performance metrics. However, the level of stress can vary based on workload, company support, and individual skills in communication and problem-solving.

What is an example of an internal customer service representative?

An internal customer service representative is a professional who supports other departments within an organization by addressing their needs, resolving issues, and facilitating communication. They often use tools like CRM software and require strong communication and problem-solving skills to ensure smooth internal operations.

What is an internal customer service representative?

An internal customer service representative is a professional who supports and assists other departments or employees within the same organization. They handle inquiries, resolve issues, and ensure smooth communication between internal teams, often using tools like CRM systems and maintaining strong knowledge of company policies. This role requires good communication skills, problem-solving abilities, and familiarity with the company's operations.

What cities in Oregon are hiring for Internal Customer Service Representative jobs?

Cities in Oregon with the most Internal Customer Service Representative job openings:

Internal Customer Service Representative jobs near you

Material Customer Service Representative

Hillsboro, OR • On-site

AGC Electronics America
Ceramic, Glass, Cement Product Manufacturing • 10K+ employees
Learn more about AGC Electronics Americaexternal

$17.50 - $23.75/hr

Other

Re-posted 7 days ago

Job description

Material Customer Service Representative

The Material Customer Service Representative provides dedicated sales and logistics operations support for internal (AGC-J) material customer service functions.

This role assists in the preparation of price quotations, purchase orders, and documentation, as needed, to ensure the accurate processing of internal customer orders. This role coordinates effectively with internal departments (such as logistics, procurement, production, and shipping/receiving) to ensure outstanding service and timely communication regarding order status/shipments.

Maintains service standards and ensures high-customer-satisfaction.

Essential Job Functions/Duties:

  • Manages the flow of information and materials from order entry through delivery for assigned internal accounts.
  • Maintains incoming purchase orders.
  • Provides timely, clear response to customer inquiries.
  • Communicates with Supply Chain contacts and relevant stakeholders regarding order status, documentation, reschedules, and any other relevant information.
  • Communicates cross-functionally regarding customer requirements.
  • Processes requests from Head Quarters, as necessary.
  • Creates and manages purchase orders for selected vendors, as necessary.
  • Monitors shipment schedules; accurately generate shippers' letter of instruction (SLI) & commercial invoice (CI) documents for specialty shipments.
  • Generates basic and complex quotes for customers, including preparing and sending out request for quote (RFQs) for subcontractors.
  • Establishes strong relationships with stakeholders; works to maintain the excellent relationship between AGC locations.
  • Navigates internal processes efficiently; meets and/or exceeds customer expectations.
  • Regularly participates in, and contributes to, in-person and virtual customer meetings.
  • Performs other duties as assigned.

Qualifications:

Required Qualifications:

  • Ability to speak and write Japanese fluently, in a business setting
  • 4 years' experience in account focused customer service role required
  • Strong problem solving/troubleshooting skills
  • Excellent communication, verbal and written, and organizational skills
  • Sound decision making and time management skills
  • Intermediate MS Office computer skills; Excel specifically
  • Prior experience working with vendors, purchase orders, and quotes
  • ERP experience; Infor Cloud Suite Industrial preferred

Preferred Qualifications:

  • Manufacturing and/or semi-conductor industry experience
  • Working knowledge of international (imports & exports) shipping requirements

AGCEA is a proud Equal Opportunity Employer

Apply