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Internal Customer Service Representative Jobs in Arizona

IEWC

Customer Service Representative

Phoenix, AZ

$16.25 - $22.25/hr

Managing the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions, the CSR works collaboratively with internal partners applying excellent customer ...

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

Managing the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions, the CSR works collaboratively with internal partners applying excellent customer ...

IEWC

Customer Service Representative

Phoenix, AZ

$16.25 - $22.25/hr

The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and ...

Copart, Inc.

Customer Service Representative

Phoenix, AZ · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and ...

Heritage

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position ...

Updike Distribution Logistics

CSR

Phoenix, AZ · On-site

$16 - $21.50/hr

Customer Service Representative The Customer Service Representative serves as one of the primary ... using both internal and external computer applications to effectively service the customer and ...

New

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

IEWC

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

ICONMA

Customer Service Representative

Chandler, AZ · On-site

$16.25 - $22.25/hr

Customer Service Representative (Level III) Our client, a Banking company, is looking for a ... Must possess the skills to navigate between multiple screens/systems and keep the client/internal ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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Internal Customer Service Representative information

What is the difference between Internal Customer Service Representative vs Customer Support Specialist?

AspectInternal Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentOffice setting within a company, interacting mainly with internal departmentsCall centers, online support, or office, interacting with external customers
Employer & Industry UsageUsed across various industries for internal support rolesCommon in retail, tech, and service industries for external customer support
Search & Comparison IntentUnderstanding internal support roles within a companySeeking external customer support careers or roles

The Internal Customer Service Representative primarily supports internal company departments, focusing on internal communication and problem-solving. In contrast, the Customer Support Specialist interacts directly with external customers, providing assistance and resolving issues. Both roles require strong communication skills and customer service experience, but their work environments and target audiences differ significantly.

Is remote internal customer service representative a stressful job?

Remote internal customer service representatives often experience stress due to handling customer inquiries, managing high call volumes, and meeting performance metrics. However, the level of stress can vary based on workload, company support, and individual skills in communication and problem-solving.

What is an example of an internal customer service representative?

An internal customer service representative is a professional who supports other departments within an organization by addressing their needs, resolving issues, and facilitating communication. They often use tools like CRM software and require strong communication and problem-solving skills to ensure smooth internal operations.

What is an internal customer service representative?

An internal customer service representative is a professional who supports and assists other departments or employees within the same organization. They handle inquiries, resolve issues, and ensure smooth communication between internal teams, often using tools like CRM systems and maintaining strong knowledge of company policies. This role requires good communication skills, problem-solving abilities, and familiarity with the company's operations.

What cities in Arizona are hiring for Internal Customer Service Representative jobs?

Cities in Arizona with the most Internal Customer Service Representative job openings:

Internal Customer Service Representative jobs near you

Customer Service Representative

Phoenix, AZ

IEWC
Wholesale • 51 - 200 employees
Learn more about IEWCexternal

$16.25 - $22.25/hr

Full-time

Re-posted 18 days ago

IEWC rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers.  Managing the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions, the CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and meet the daily needs of the customer.  The CSR represents IEWC brand and value proposition and is a “face to the customer” in their daily activities.       

Responsibilities: 

  • Manage customer orders timely and to the highest level of accuracy by: reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP and Rubicon.
  • Respond to all customer inquiries with sense of urgency and first contact resolution.
  • Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
  • Administer customer order changes, expedites, tracking and cancellations.
  • Assist in updating customer and material information promptly in SAP.
  • Administer sample requests from customers and Sales team.
  • Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
  • Work independently with minimal supervision in a fast-paced environment.
  • Contribute to process efficiency and customer experience continuous improvement efforts.
  • Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
  • Work in SAP, Microsoft Word, and Excel.  Experience in Rubicon is a plus.
  • Work with the appropriate sales person to service the customer on any changes in the Customer Master file.
  • Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems.
  • Uses continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency.
  • Proactively collaborate with the other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are met.
  • Maintain and enhance technical competency and customer service skills.
  • Actively works toward and contributes to the success of all individual and team goals/metrics.

Qualifications:

  • High school diploma or equivalent required; associates or bachelor’s degree preferred.
  • 6 months + of Customer Service experience in any industry.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
  • Ability to work with Microsoft, Salesforce, SAP and all standard current computer applications.

What IEWC employees say

Hours and flexibility

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