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The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities.

This is a part-time role (0.1 FTE), to help cover tech and/or PSR positions between our Waconia, Chaska, or Eden Prairie - West locations. Will need to be able to cover front desk during closing hours, and Saturday am coverage needs from 7:00 AM - 11:00 AM on a rotation basis. 

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises

• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist

• Accurately and efficiently schedule new and existing patients in the current practice management system
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Maintain clinician schedules
• May assist with coordinating schedules for the Volunteer Intern program, train and orient incoming Interns

• Clean and stock exam rooms, gym, equipment, and therapy space
• Maintain patient education materials
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients

• Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
• Assist with check-in for individual and group fitness classes
• Coordinate routine inspection/maintenance of equipment repair as needed
• Assist with patient transport within the clinic
• Position may include additional site-specific responsibilities
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a master's in athletic training
• 100 hours of related experience
• Customer service experience required

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience.

• The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.

• We offer a comprehensive benefits package - to learn more clickhere.
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours 
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.