Intern Quality Assurance Jobs in Roxbury, MA (NOW HIRING)

For more than 100 years, the International Institute of New England (IINE) has created opportunities for refugees and immigrants to succeed through resettlement, education, employment support, and pathways to citizenship. With locations in Boston and Lowell, Massachusetts and Manchester, New Hampshire, IINE welcomes and serves thousands of individuals and families annually, including people displaced by political instability, violence, and climate crises; survivors of human trafficking; and unaccompanied children joining family members in New England. As one of the oldest and largest organizations in the region, IINE plays a leading role in shaping public understanding and support of our newest neighbors.

IINE offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service.

All internships are unpaid and correspond roughly with the US School (education) semester system:

• Fall Internships: Mid September through Mid December 2026

First consideration is given to applicants who can commit at least 16 hours per week over the course of the semester outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Please note that this internship will be a hybrid format, meaning that some in-person hours at our Boston, MA office are required.

Quality Assurance Internship Overview

As a Quality Assurance Intern, you will work closely with the Data & Impact Manager to summarize missing data components and enhance the Programs teams Apricot database. Your responsibilities will include understanding how data is stored, transitioning data to further information, spot checking for missing data points, generating case note reports for quality checks, and creating/implementing new tutorials and trainings.

Reports To: Data & Impact Manager

Location: Boston, MA

Key Responsibilities

• Provide data entry and quality assurance support to ensure the accuracy and reliability of the Apricot database.
• Understand new and current Programs contracts to support training needs.
• Collaborate with the Data & Impact Manager in drafting and updating user tutorials and training for both new and existing processes.
• Contribute to the generation of simple reports to track key metrics and performance indicators within the Apricot database, under the guidance of the Data & Impact Manager.
• Work on an ongoing documentation clean-up project.
• Engage with Program policy training and data evaluation team meetings.

Qualifications

• Interest in international, refugee, asylee, and/or immigrant issues.
• Strong computer skills are essential.
• Experience with data entry strongly preferred.
• Familiarity with databases, especially in the context of non-profits, preferred.
• Understanding of spreadsheets, including Microsoft Excel.
• Excellent organizational, verbal, written, and interpersonal skills.
• Self-motivated, with the ability to work both collaboratively in a team and independently.

Learning Objectives

Upon completion of the internship, the Quality Assurance Intern will:

• Gain hands-on experience in maintaining and improving a social work database for a refugee-focused nonprofit.
• Understand data clean-up procedures and quality assurance protocols within the Apricot platform, specifically tailored to support social services efforts.
• Develop skills in drafting and updating training to ensure streamlined processes.
• Learn how to independently support quality assurance by categorizing and organizing data for accurate reporting.
• Enhance organizational and time management skills by effectively prioritizing tasks.
• Gain insights into the importance of data accuracy and integrity in case management efforts, understanding its impact on both clients and staff and overall organizational success.
• Understand data security guidelines and protocols to protect confidentiality.
• Respectfully express and engage with ideas and values in a multilingual environment.

Physical Requirements

• Ability to sit at a desk for extended periods and use a computer and telephone.
• Occasional light lifting and handling of documents or office supplies.