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Spring Branch Independent School District
Job Description
Student Intern Technology Services (CLEAR Funded)

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Job Title: Student Intern - Technology Services (CLEAR Funded) Reports To: Customer Service Director Classification: Information Technology Intern Wage/Hour Status: Part-Time; Non-exempt; Hourly Days: 177 and based on Intern Calendar and SBISD Academic Calendar Salary: $7.25 per hour high school student; $15.00 per hour college student Contract: None Date Revised: 7/15/2024 Primary Purpose: Assist with installation, troubleshooting, diagnostics, and repair for a variety of end-user computers and peripherals including Windows and Apple desktops, laptops, iPads, Printers, Promethean ActivPanels, LCD Projectors, Scanners, etc. Qualifications/Skills:

Education/Certification:

• Current SBISD High School student, Senior preferred, or recent SBISD graduate
• A+, Net+, MCSA certifications preferred
• Apple Certification preferred

Special Knowledge/Skills:

• Advanced knowledge of Microsoft Windows and Apple Mac OS. Advanced knowledge of PC and Apple Hardware. Intermediate to Advanced knowledge of Microsoft Office Suite Outlook, Word, Excel, PowerPoint.
• Ability to work on own initiative. Demonstrate problem-solving strategies and practical knowledge.
• High quality inter-personal skills. Good communication skills.
• Ability to interact effectively with end-users, co-workers and managers.
• Ability to be organized and self-motivated and complete tasks in a timely fashion.
• Ability to prioritize and be flexible.
• Ability to trouble-shoot and solve hardware, software, network and configuration issues.
• Ability to learn new technologies by reading, self-paced practice and minimal one-on-one training.
• Bilingual (English & Spanish) a plus.

Experience:

• Computer courses at The Guthrie Center preferred
• Guthrie Center Intern Class preferred

Major Duties and
Responsibilities:

Software:

• Make software available to appropriate users.
• Install and test new software.
• Ensure the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations.
• Work with Technology Services Compliance Officer to insure Software License Compliance.
• Maintain integrity of district asset inventory by updating equipment inventory to reflect ALL new equipment and equipment moves in real-time (as it happens).

Hardware:

• Receive and set up hardware.
• Diagnose and troubleshoot hardware failures.
• Check new computer equipment and install as expected.
• Maintain computer peripheral equipment e.g. printers, scanners, projectors and whiteboards.
• Provide technical support for hardware and software issues in the office.
• Perform routine and preventative maintenance of computers, peripherals and other technology equipment.

Other:

• Comply with policies established by federal and state law, State Board of Education rule and local board policy.
• Configure and maintain hardware and software in a multi-platform infrastructure to ensure functionality on the network.
• Initiate and monitor work and repair requests.
• Provide advice for and/or support the technical integration of district-approved special projects into the SBISD network.
• Maintain a detailed inventory of hardware and network equipment.
• Provide technology support to end-users through troubleshooting, problem solving and on-the-spot training.
• Collaborate on acquisition of software and hardware within district guidelines.
• Perform other duties as assigned.

Supervisory
Responsibilities:
None Equipment Used: Computer, printer, Multi-line phone system, copier, ladder, small hand tools (screwdrivers, wrenches, hammers, sockets, pliers, crimpers, wire cutters, etc.), Light van, Seat belts, Shoulder harnesses, Cellular phone, Video monitoring equipment. Working Conditions:

Mental Demands:

• Maintain emotional control under stress.
• Work with frequent interruptions.
• This position requires regular in-person interaction with the public.

Physical Demands:

• Lifting: heavy, 45 pounds and over; Carrying: heavy, 45 pounds and over.
• Sitting, standing, walking up to 5 miles daily, climbing (stairs, ladder, scaffold, or ramps), balancing, stooping, kneeling, crouching, crawling, pulling, pushing, reaching, repetitive hand motions, hearing, speaking clearly and visual acuity.
• Prolonged use of the computer.
• Repetitive hand motions.

Environmental Factors:

• Exposure to temperature extremes (hot or cold).
• Exposure to humidity extremes.
• Exposure to electrical hazards.
• Exposure to chemicals.
• Work in a shared workspace.

Application Procedure: Click Apply then Login.  To complete your application, please visit our website at https://www.springbranchisd.com and click Join Our Team and Apply Now. Spring Branch Independent School District is an Equal Opportunity Employer in compliance with Title IX and the Americans with Disabilities Act (ADA) of 1990 and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status or disability.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. By applying for this position, I acknowledge that I have read and understand the job description listed above.