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INTERNSHIP DESCRIPTION

INTERNSHIP TITLE: Northland Internship (Various Openings, see descriptions below)

LOCATION: Holland Patent or Syracuse

HOURLY RATE: $17 per hour

OUR CULTURE:

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your internship through hard work, dedication, and initiative.

YOUR MISSION:

Gain knowledge of a Northland department specified below and the general field of Telecom in a fun and engaging environment.

INTERN TYPE

WHAT YOU WILL DO:

Network Operations Center (NOC) Intern

• Interpret trouble issues and identify methods of resolution.
• Recognize impactful skills customer services approach to interacting with customer.
• Identify full trouble ticket elements and process workflow, including partner teams.
• Demonstrate technical documentation skill of network operations functions.
• Demonstrate proactivity in monitoring threshold.
• Understand the services we provide our customers.
• Gain the ability to triage and troubleshoot internal and external tickets

• Troubleshooting
• Ticketing
• Documentation
• Monitoring
• Interdisciplinary Telecommunications knowledge

• Learn Northland's Network Environment & Core Concepts
• Assist with network Monitoring & Documentation
• Support Routine Network & System Maintenance
• Exposure to Insfrascruture, Secuirty, and Customer Support
• Final Project, Documentation, & Career Development

• Foundational Netowrking Skills
• Monitoring
• Technical Documentation
• Infrastructure & Systems Support
• Security Awareness & Customer Support Exposure

HOW YOU WILL ACHIEVE THIS:

• Tutorials, shadowing team members, and hands-on labs.

INTERN REQUIREMENTS:

• Willingness to learn
• Positive attitude
• A valid driver's license or ability to access transportation to attend internship.
• Network Engineering Only: Must be a Junior or Senior in College.

OTHER INFORMATION:

• We can work with college or university requirements if candidate is interested in using this internship for a credit bearing experience. We do not sponsor college credits.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

EQUIPMENT AND MACHINES USED:

Ability to use voicemail, telephone, calculator, computer, printer.

ENVIRONMENTAL CONDITIONS:

The intern is not substantially exposed to adverse environmental conditions.

EMPLOYER'S DISCLAIMER:

• Any offer of full-time employment is contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This internship description in no way states or implies that these are the only duties to be performed by the intern holding this position. Interns will be required to follow any other intern-related instructions and to perform any other intern-related duties required by their office.
• This document does not create an employment contract, implied or otherwise, other than an "at will" internship relationship.
• We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.