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Intern Call Center Representative Jobs in Puerto Rico

Insight Communications

PR · On-site

Descripción de Puesto Departamento Operacional Ubicación 342 San Luis St., Suite 304, San Juan, PR 00920 Puesto Representante de Ventas ( Call Center ) Depende de German Muñoz Título Director ...

Insight Communications

PR · On-site

Descripción de Puesto Departamento Operacional Ubicación 342 San Luis St., Suite 304, San Juan, PR 00920 Puesto Representante de Ventas ( Call Center ) Depende de German Muñoz Título Director ...

Liberty Latin America Communications, Inc.

PR

$15.25 - $20.75/hr

As a Business Back Office Team Representative, you'll be responsible for providing internal support ... Serve as liaison between the Call Center and other departments such as One IT, Network, NOC ...

PROVIDER NETWORK SOLUTIONS OF PUERTO RICO LLC

PR · On-site

... Provider Relations Representative! ????? ¿Eres un profesional apasionado por la calidad, la ... A través de nuestro Provider Innovation Center , formamos líderes que redefinen el ecosistema de ...

Firma de Reclutamiento en PR

$12.70/hr

Support pharmacies with claim-related issues and processing questions. * Assist with onboarding or guidance for pharmacy representatives. * Follow CMS and applicable regulatory standards in all ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance ... Previous call center or customer service experience strongly preferred. * Ability to work on-site ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

Insight Communications

PR · On-site

Descripción general El Técnico de Farmacia en el Call Center brinda apoyo telefónico a pacientes, proveedores y aseguradoras, gestionando autorizaciones de recetas, prior authorizations y ...

prometric

Test Center Administrator (PT)

Guaynabo, PR

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Guaynabo, PR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Guaynabo, PR · On-site

$13.25 - $16/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsIntern Call Center Representative JobsIntern Call Center Representative Jobs in Puerto Rico

Intern Call Center Representative information

How do I become a call center agent with no experience?

To become a call center agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer entry-level positions that provide on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure a role.

What are the big 4 internships?

The Big 4 internships typically refer to internship programs offered by Deloitte, PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG. These firms provide opportunities in areas such as audit, consulting, tax, and advisory, often requiring strong analytical skills and offering valuable industry experience for aspiring professionals.

What does an Intern Call Center Representative do?

An Intern Call Center Representative supports the operations of a call center by assisting customers over the phone, answering questions, and resolving basic issues. They are typically responsible for handling inquiries, providing information about products or services, and escalating more complex issues to senior staff. Interns in this role learn effective communication skills, customer service best practices, and gain hands-on experience in a fast-paced environment. This position often serves as an entry point for those interested in a career in customer service or related fields.

How can I make $2000 a week working from home?

As an Intern Call Center Representative, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and may involve commission or performance-based incentives. Gaining skills in customer service, communication, and using call center software can improve earning potential, but high weekly earnings are uncommon for entry-level internships and usually require advanced roles or additional responsibilities.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role in a call center is generally considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and customer management skills. It often offers flexible schedules and opportunities for advancement into supervisory or specialized roles.

What can an Intern Call Center Representative expect in terms of training and mentorship during their internship?

Intern Call Center Representatives typically receive structured training that covers company policies, customer service best practices, and software tools used for handling calls. Most call centers pair interns with experienced agents or supervisors who provide on-the-job guidance, feedback, and support. This mentorship helps interns develop communication skills, learn effective problem-solving techniques, and gradually take on more complex customer inquiries. Regular check-ins and performance reviews are common, ensuring interns are supported as they build confidence and competence in the role.

What are the key skills and qualifications needed to thrive as an Intern Call Center Representative, and why are they important?

To thrive as an Intern Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is typically expected. Active listening, patience, and a customer-focused attitude are essential soft skills that set top performers apart. These competencies are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive company image.
What are the most commonly searched types of Call Center Representative jobs in Puerto Rico? The most popular types of Call Center Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Intern Call Center Representative jobs? Cities in Puerto Rico with the most Intern Call Center Representative job openings:
Intern Call Center Representative jobs near you

Bilingual Customer Service Representative (Puerto Rico)

NFP

San Juan, PR • On-site

$10.25 - $12.75/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Job description

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:

The Customer Center Representative is responsible for scheduling tests for procedures for radiology patients. They serve as a liaison between the Company and its clients assisting with their appointment requests.

RESPONSIBILITIES:

  • Handle a large volume of inbound calls in a timely manner.
  • Greets patients, in a professional and courteous manner via telephone.
  • Gains patient cooperation by providing explanations of the examination and answering patient questions.
  • Screening process with client to determine if all the information is completed and correct to coordinate appointment for radiology study.
  • Follow communication scripts and use knowledge of the company’s services to go off-script when necessary.
  • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.
  • Build strong relationships with customers.
  • Have complete knowledge of the information that will be provided in every call.
  • Have complete knowledge of the computer systems available in order to access information to manage a phone call.
  • Communicate and document results of service requests from/ to clients through the client’s tool provided, as well as by telephone including being able to categorize the issue correctly in the system.
  • Apply the proper telephone etiquette to satisfy various customers’ situations by identifying voice skills to enhance good telephone presentation.
  • Performs other duties as assigned by Supervisor.


KNOWLEDGE, SKILLS, AND/OR ABILITY: 

  • Planning and organizational skills with the ability to handle multiple tasks in a fast-paced environment.
  • Bilingual (Spanish and English)
  • Strong computer skills including proficiency with Microsoft Office applications (Excel, PowerPoint, Word and Publisher).
  • Customer service oriented
  • Attention to details.
  • Problem solving and analytical skills.
  • Excellent communication (verbal and writing) and interpersonal skills.
  • Ability to identify and escalate issues before they become major problems.
  • Ability to work under minimal supervision and complete work on time and accuracy.
  • Incumbents in this position must be teamwork oriented.
  • Meet the requirements of the organization’s corporate values (Integrity, Teamwork, Value for Customers and Performance Driven).
  • Base knowledge in ICD-10 codes (International Classification of Disease) and CPT (Current Procedural Terminology) is preferred.

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma.
  • Experience in Customer Service Call Center is preferable.
  • Essential commitment, attendance, and punctuality.
  • Excellent time management and organizational skills.
  • Excellent verbal and written communication skills.
  • Knowledge MS Office Word and Excel.


CERTIFICATES, LICENSES, REGISTRATION: None


WORKING CONDITIONS: Team-work environment. Climate controlled office environment.

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.

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