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Intern Call Center Consulting Jobs in Arizona (NOW HIRING)

Powelson Consulting

Call Center Banker

Phoenix, AZ · On-site

$15.50 - $19.75/hr

\n \n \n \n \n At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client. In this role focus on connecting clients with the breadth of solutions that the bank ...

Powelson Consulting

Call Center Banker

Phoenix, AZ · On-site

Call Center Banker At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client. In this role focus on connecting clients with the breadth of solutions that the ...

Powelson Consulting

Call Center Banker

Phoenix, AZ

$17.75 - $22.25/hr

At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client. In this role focus on connecting clients with the breadth of solutions that the bank offers to help ...

AT&T

Call Center Customer Service Representative

Mesa, AZ · On-site

$25.25/hr

How you'll make an impact As a Business Premier Service Consultant (Call Center Customer Service Representative), you'll support business customers with a wide range of requests, including billing ...

AT&T

Call Center Sales Representative - Hybrid

Mesa, AZ · Hybrid

$24.31/hr

Our premier service consultant position earns $24.31 hourly + commissions if all sales goals are ... If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ · On-site

$16.25 - $20.50/hr

The tele-psychiatric assessment and consultation services we offer are designed to connect people ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

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Call Center Representative

BCForward

Chandler, AZ • On-site

$21/hr

Contractor

Medical, Dental, Vision

Posted 13 days ago

Job description

BCforward is currently seeking a highly motivated Call Center CSR – Chandler, AZ 85224


Job Title: Call Center CSR

Location: Chandler, AZ 85224

Duration: 12 Months Contract


We are seeking a Customer Service Representative (Level III) to join our team within the Wealth Management Client Services Banking and Brokerage Department (WMCS BBM). The ideal candidate will have strong experience in high-volume contact center customer service, multi-system navigation, and client authentication and a proven ability to resolve complex inquiries for high-net-worth clients with accuracy and professionalism.


Responsibilities:

Respond at point of call with clear, complete, and accurate information on banking products and Merrill Lynch investment accounts, including balance inquiries, account maintenance, online navigation, and transaction research.

Deliver quality service by providing effective and efficient operational support to internal partners and external clients.

Manage risk by accurately authenticating clients, adhering to policies and procedures, and escalating potential risk as needed.

Navigate multiple applications and tools to interpret policy, research issues, and resolve client account matters.

Demonstrate commitment to improving clients’ financial lives through consistent, client-focused service.


Required Skills & Qualifications:

Minimum 2 years of customer service experience in a high-volume environment.

Proficiency navigating multiple screens/systems while engaging clients and documenting accurate notes in real time.

Computer literacy with Microsoft Outlook, Word, and PowerPoint.

Ability to work under pressure in a fast-paced, high call volume, and evolving call center environment.

Strong verbal and written communication with solid grammar; ability to collaborate with management, peers, and clients.

Demonstrated skill in de-escalation, issue resolution, and prevention of client dissatisfaction with professionalism and respect.

Receptive to coaching with a positive, improvement-focused attitude.

Ability to handle confidential and sensitive information responsibly.

Self-motivated and accountable with reliable attendance and punctuality.


Preferred Skills:

Experience supporting high-net-worth clients in banking or brokerage.

Background with Merrill Lynch or similar wealth management platforms.

Work Environment & Expectations:


Training: Monday through Friday, 9:00 AM–5:30 PM EST. Must be able to work in a virtual setting on site during training.

Shifts (EST):

Tues–Sat 10:00 AM–6:30 PM;

Tues–Sat 10:30 AM–7:00 PM;

Sun–Thurs 11:00 AM–7:30 PM;

Sun–Thurs 10:30 AM–7:00 PM;

Mon, Tues, Fri, Sat 9:00 AM–8:00 PM.

Post-training schedule will align with the offer.


Attendance and punctuality are critical.

Utilize the call-out line and communicate with supervisor and vendor.

Up to 16 hours within the first 90 days allotted. Time off during training is not recommended.

Dress code: Professional business casual required, including for interviews.

Cell phone usage permitted only in designated locations and times as directed by management.

Do not bring personal items such as blankets to training.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.


BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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