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Description

Overview

We are seeking a highly skilled, hands-on Senior IT Systems Administrator to lead on-site IT operations at our Aurora, CO printed circuit board manufacturing facility (approximately 230 employees), while supporting a broader U.S. organization of approximately 800 employees.

This is a dynamic "player-coach" role requiring both technical expertise and leadership capability. The selected candidate will take full ownership of site-level IT operations, provide direct end-user support (including within a manufacturing/production environment), and oversee an outsourced IT helpdesk to ensure timely, high-quality service delivery. The ideal candidate is equally comfortable troubleshooting at a workstation, supporting systems on a production floor, and coordinating escalations with third-party vendors and service providers.

What You'll Do

On-Site IT Leadership

•  Serve as the primary IT point of contact for the Aurora facility, ensuring consistent and reliable technology support. 
• Provide comprehensive support across both office and manufacturing floor environments. 
• Deliver rapid response and resolution to production-impacting technical issues to minimize downtime.

Hands-On Support

• Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely and efficient manner. 
• Configure, deploy, and support laptops, desktops, printers, and mobile devices. 
• Provide technical support for shop-floor technologies, including shared workstations, barcode scanners, label printers, and related equipment. 
• Manage employee onboarding and offboarding processes, including user account provisioning, access control, and equipment assignment.

Infrastructure & Systems

• Administer and maintain servers, Active Directory/Azure Active Directory environments, and file systems. 
• Support virtualization platforms such as VMware and/or Hyper-V, including system backups and recovery processes. 
• Maintain and optimize network infrastructure, including switches, firewalls, VLANs, wireless networks, and VPN connectivity. 
• Monitor system performance, uptime, patching, and overall system health to ensure operational continuity.

Manufacturing Systems Support

• Support and maintain systems integrated with production environments, including MES, ERP interfaces, and machine PCs/HMIs. 
• Troubleshoot and resolve issues that may impact manufacturing uptime and efficiency. 
• Collaborate closely with engineering, operations teams, and equipment vendors to ensure seamless system functionality.

Vendor Management (Outsourced Helpdesk)

• Oversee helpdesk operations by monitoring ticket queues, service level agreements (SLAs), and overall service quality. 
• Escalate and personally intervene on critical or unresolved issues as necessary. 
• Ensure all support tickets are properly documented, tracked, and resolved in accordance with company standards. 
• Drive continuous improvement initiatives with external support vendors to enhance service delivery.

Incident & Asset Management

• Take ownership of high-impact incident resolution, ensuring minimal disruption to business operations. 
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues. 
• Maintain accurate tracking and management of IT assets, inventory, and lifecycle processes.

Security & Documentation 

• Enforce IT security best practices, policies, and access controls across the organization. 
• Support internal and external audits, patch management, and endpoint protection initiatives. 
• Develop, maintain, and update clear technical documentation, standard operating procedures, and knowledge base materials.

Requirements

• 7+ years of progressive experience in IT systems administration. 
• Strong hands-on expertise in Windows environments, networking (TCP/IP, DNS, DHCP, VLANs, VPN), and Active Directory/Azure Active Directory. 
• Demonstrated experience supporting manufacturing or similarly complex operational environments. 
• Experience collaborating with outsourced or managed service providers. 
• Proven troubleshooting and problem-solving skills in fast-paced, uptime-critical environments.

Preferred

• Experience supporting MES/ERP systems within a manufacturing setting. 
• Familiarity with operational technology (OT) and industrial environments. 
• Experience with endpoint and device management tools such as Intune, JAMF, SCCM, or similar platforms. 
• Cloud platform experience, including Microsoft Azure and/or AWS. 
• Scripting experience (e.g., PowerShell, Python, Bash) to support automation and system management. 

Key Traits 

• Hands-on, proactive, and highly accountable with a strong sense of ownership. 
• Comfortable working in both production floor and traditional office environments. 
• Ability to balance tactical, day-to-day technical work with strategic vendor oversight. 
• Composed and effective under pressure, particularly during high-impact incidents.

Work Environment

• 100% on-site role based in Aurora, CO. 
• Regular interaction with the manufacturing floor; use of personal protective equipment (PPE) may be required. 
• Participation in an on-call rotation to support maintenance activities and incident response. 
• Involves occasional physical tasks, including lifting equipment, cabling, and hardware installation. 

Equal Opportunity Employer

AdvancedPCB is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law (EEOC).  

About AdvancedPCB

AdvancedPCB is a leading manufacturer of high-reliability printed circuit boards. The company features six total manufacturing sites: Santa Clara (headquarters in the heart of Silicon Valley), two locations in Southern California, one in Maple Grove, Minnesota, Aurora, Colorado, and Chandler, Arizona. Currently, the company is valued at over $200 million and operates approximately 180,000 square feet of manufacturing space with over 800 employees, making AdvancedPCB one of the largest privately held printed circuit board manufacturers in North America.  At AdvancedPCB we provide high-quality electronic PCB assemblies to a diverse customer base across military, medical, and commercial industries.   

Visit Us: 

https://www.advancedpcb.com

ITAR Requirements:

This position is subject to the International Traffic in Arms Regulations (ITAR). In order to comply with ITAR requirements, candidates must be a U.S. citizen, lawful permanent resident (green card holder), or a protected individual as defined by 8 U.S.C. 1324b(a)(3). Candidates must also be eligible to obtain any required authorizations from the U.S. Department of State.

Additionally, all applicants must be able to successfully pass a background check as part of the hiring process.