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Intensive Case Manager Jobs in Atlanta, GA (NOW HIRING)

Step Up on Second, Inc

RHI Case Manager

Atlanta, GA · On-site

Provide intensive case management Housing First services to chronically homeless persons to maintain Permanent Supportive Housing. Services include: conduct intake and assessment of barriers, service ...

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Intensive Case Manager information

See Atlanta, GA salary details

$13

$22

$31

How much do intensive case manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for intensive case manager in Atlanta, GA is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Intensive Case Manager vs Case Manager?

AspectIntensive Case ManagerCase Manager
Required CredentialsOften requires a bachelor's degree in social work, psychology, or related field; certifications like CCM or CCS are commonTypically requires a bachelor's degree; certifications like CCM are preferred but not always required
Work EnvironmentHigh-intensity settings, often working with clients with complex needs, in community or healthcare settingsBroader settings, including healthcare facilities, community agencies, or insurance companies
Employer & Industry UsageUsed by healthcare providers, mental health agencies, and social service organizations for clients needing intensive support

Intensive Case Managers focus on clients with complex, high-needs cases requiring frequent, in-depth intervention, while Case Managers handle a broader range of cases with less intensive oversight. Both roles require similar credentials but differ in scope and intensity of services provided.

How does an intensive case manager typically collaborate with external service providers to support clients?

Intensive Case Managers often work closely with a wide range of external service providers, such as housing agencies, healthcare professionals, mental health counselors, and employment services. Collaboration usually involves regular communication, coordinating care plans, and advocating for clients’ needs to ensure access to appropriate resources. Building strong relationships with these partners is vital, as it helps streamline services for clients facing complex challenges. Effective collaboration can also lead to more comprehensive support and better long-term outcomes for individuals under the case manager’s care.

What are the key skills and qualifications needed to thrive as an intensive case manager, and why are they important?

To thrive as an Intensive Case Manager, you need a background in social work, psychology, or a related field, often supported by a bachelor's degree and relevant licensure or certification. Familiarity with case management software, electronic health records, and community resource databases is typically required. Strong interpersonal skills, cultural competence, and problem-solving abilities help build trust with clients and coordinate complex services. These skills and qualities are vital for effectively supporting vulnerable populations and ensuring positive outcomes through comprehensive, individualized care.

What is an intensive case manager?

An Intensive Case Manager is a professional who provides comprehensive support and coordination of services for individuals with complex needs, such as those experiencing mental health challenges, homelessness, or substance use issues. They work closely with clients to assess their situations, develop care plans, connect them to resources, and monitor progress. The goal is to help clients achieve stability, improve their quality of life, and access the services necessary for long-term success. Intensive Case Managers often collaborate with healthcare providers, social service agencies, and community organizations to ensure clients receive holistic support.

What cities near Atlanta, GA are hiring for Intensive Case Manager jobs?

Cities near Atlanta, GA with the most Intensive Case Manager job openings:

Intensive Case Manager jobs near you
Infographic showing various Intensive Case Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $45,912 per year, or $22.1 per hour.

Intensive Case Manager

New American Pathways

Atlanta, GA

$19.51 - $22.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Job Title: Intensive Case Manager
Department: Health and Wellbeing
Schedule: Monday – Friday, 9:00 AM to 5:00 PM Daily, Frequent Early Morning and Evening Hours Required
Supervisor: Senior Health Services Coordinator
Exemption Status: Full-time, Non-exempt
GENERAL DESCRIPTION
Under the direction of the Senior Manager of Health and Wellbeing and Senior Health Services Coordinator, the Intensive Case Manager is responsible for the direct service provision of Preferred Communities Services to refugee clients. The caseload of the Intensive Case Manager will focus on clients with special vulnerabilities, including single parents, youth, elderly, physical and mental health needs, LGBTQI clients, and other special needs clients. The position will involve frequent in-person work in the field. The position requires access to transportation and ability to work early morning and evening hours.
KEY RESPONSIBILITIES
  • Recruits Preferred Communities-eligible clients from internal and external partners
  • Conducts intake, orientation, and needs assessment with each client and develop individualized self-sufficiency plan
  • Completes semi-annual assessments for self-sufficiency for each client
  • Coordinates logistics for new arrivals eligible for Preferred Communities program
  • Direct service delivery of intensive case management services, including referrals to community resources, transporting clients to appointments, benefits applications, and advocacy with community partners
  • Liaises with other service providers to ensure coordinated service delivery to clients
  • Builds and maintains relationships with community partners to ensure viable referral opportunities for Preferred Communities clients
  • Maintains regular contact with each client throughout the Preferred Communities program term (minimum of once every 30 days)
  • Ensures interpretation is available to clients throughout service period
  • Coordinates delivery of quarterly workshops on Preferred Communities-related topics
  • Completes case-related paperwork, and maintains up-to-date case note log in extendedReach database
  • Assist in preparing monthly, quarterly and semi-annual reports
  • Attend all required meetings and trainings
  • Ability to work early mornings, nights and weekends when needed
  • Other duties as assigned
SKILLS AND COMPETENCIES
  • Minimum of one year experience in case management, social work, or human services field
  • A personal passion to assist refugees and immigrants with their efforts to gain and maintain self-sufficiency
  • Ability to handle volume of detail involving confidential information and requiring execution of assignments without close supervision
  • Ability to build rapport with diverse communities
  • Flexibility and ability to problem-solve
  • Ability to work in a team to achieve goals
  • Excellent written and verbal communication skills
  • Ability to effectively work remotely and utilize technology platforms including Zoom
  • Availability for evening, weekend, and early-morning appointments as needed
  • Proficiency in refugee languages preferred (Kinyarwanda, Swahili, Arabic, Farsi, Spanish, Chin, Burmese, French, Tigrinya)
  • Driver’s license, good driving record, and access to reliable personal vehicle required. This position involves frequent use of personal and agency vehicles to transport clients/field work.

COMPENSATION
This is a full-time position with a pay range of $19.51-$22.40 per hour ($39,500-$45,500 annual) Employer contributes to medical, dental and vision insurance. Employer pays life and disability insurance. Fifteen (15) paid holidays and a generous paid time off policy. Employee has the option to contribute to 401(k) with employer match.
New American Pathways is an Equal Opportunity Employer.

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