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Integrated Service Associate Jobs in Halifax, NS

Associate Consultant, Health & Benefits Halifax - Hybrid HUB International's National Accounts Team ... Stay informed about other service areas across the firm to ensure integrated support * Participate ...

Support the Service Counter team to enable efficient and elevated experiences * Support the Atelier ... Enable seamlessly integrated cross-channel shopping experiences * Support in the seamless ...

... integration, and export - linking Canadian innovation to global markets. COVE has built a globally ... Serve as the primary point of contact for client inquiries and service requests, ensuring timely ...

Retail Pharmacy Student

Bedford, NS ยท On-site

CA$20.15 - CA$26.42/hr

... 4. Integrate activities with job-related responsibilities. 5. Meet regularly with your Coach to ... Walmart will accommodate the disability-related needs of applicants and associates as required by ...

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Integrated Service Associate information

What is the difference between Integrated Service Associate vs Customer Service Representative?

AspectIntegrated Service AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or related fieldsHigh school diploma or equivalent; often no specific certifications needed
Work EnvironmentHealthcare, financial services, or corporate settings; often involves direct client interaction and problem-solvingCall centers, retail, or office environments; primarily phone or in-person customer interactions
Employer & Industry UsageCommon in healthcare, banking, and insurance sectorsWidespread across retail, telecom, and service industries

The Integrated Service Associate and Customer Service Representative roles both focus on customer interaction, but the former often involves specialized knowledge in specific industries like healthcare or finance, and may require additional certifications. The Customer Service Representative typically handles general inquiries across various sectors, mainly through call centers or retail settings.

Associate Director - Integrated Business Management

Dartmouth, NS โ€ข On-site

Canadian Blood Services
1 - 5K employees

CA$132K - CA$155K/yr

Full-time

Retirement, PTO

Posted 15 days ago


Key responsibilities

  • Serve as the Supply Chain process owner for Integrated Business Planning and lead efforts to strengthen planning capabilities, governance, performance management, and decision-making processes.

  • Facilitate and improve planning forums and governance processes while establishing new planning and alignment processes across the organization.

  • Connect strategic, operational, and financial planning activities, helping leaders understand implications, identify risks and opportunities, and make informed decisions.


Job description

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.ย 

Job posting ID: 9133

Employment status: Temporary full-time
Position's anticipated end date: 2028-09-29ย 

ย 

Salary/Rate of pay:ย $132,300 - 155,600

Application deadline: 2026-09-07ย 

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives - including your own.ย 

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About The Role:ย 
Canadian Blood Services is looking for a temporary full-time Associate Director - Integrated Business Management to join our Supply Chain division.ย 

The Integrated Business Management function is responsible for strengthening Integrated Business Planning (IBP) capabilities across Canadian Blood Services, ensuring strategic priorities, operational plans, financial objectives, and organizational resources are aligned through an integrated planning and decision-making framework. Reporting to the Director, Supply Chain Technology and Enablement, you will serve as the Supply Chain process owner for Integrated Business Planning, leading efforts to strengthen planning capabilities, governance, performance management, and decision-making processes across the organization.

In this role, you will strengthen planning processes, governance, performance management, and decision-making frameworks to ensure alignment between strategic priorities, operational plans, financial objectives, and organizational resources. Working cross-functionally with Supply Chain, Finance, Donor Experience, Corporate Relations & Collections, Medical Affairs & Innovation, Manufacturing, Digital Solutions & Technology, and Strategy, you will facilitate and continuously improve planning forums and governance processes while establishing new planning and alignment processes that will be foundational to the organization's planning maturity.

Success in this role requires strong leadership through influence, facilitation, and collaboration, partnering with stakeholders across the organization to drive integrated decision-making and organizational alignment. This position currently has no direct reports, though the structure may evolve as the function matures.

ย 
Formula for success: ย  ย 

  • Using your expertise in integrated business planning, you will establish and strengthen planning frameworks, governance, and operating rhythms that improve alignment across the organization.
  • Drawing on your ability to lead through influence, you will bring together stakeholders from multiple functions to facilitate planning discussions, resolve competing priorities, and support balanced decision-making.
  • You will connect strategic, operational, and financial planning activities, helping leaders understand implications, identify risks and opportunities, and make informed business decisions.
  • Applying strong analytical and problem-solving skills, you will monitor performance, identify root causes of planning challenges, and provide actionable recommendations that improve results.
  • Through effective facilitation and communication, you will guide planning forums and escalation processes, ensuring decisions are aligned, transparent, and supported by relevant information.
  • Leveraging your understanding of planning processes and technology, you will support modernization initiatives and continuous improvement efforts that enhance forecasting, visibility, and decision quality.

ย 
Desired education & skills:ย 

  • Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Operations Management, Finance, Healthcare Administration, Information Systems, or a related field; MBA or relevant professional certifications (APICS/ASCM, Oliver Wight) are considered assets.
  • 5-10 years of progressive experience in Integrated Business Planning (IBP), supply chain planning, operations, strategy, finance, business transformation, or related disciplines.
  • Proven experience implementing and enhancing IBP, S&OP, or cross-functional planning frameworks within complex organizations.
  • Strong business acumen and analytical capabilities, with the ability to translate strategic priorities into operational plans, KPIs, and actionable insights.
  • Demonstrated success leading business process improvement, operating model design, and transformation initiatives.
  • Experience with planning technologies and analytics tools such as SAP IBP, SAP S/4HANA, scenario modeling, advanced analytics, or other decision-support platforms is an asset.
  • Strong leadership, stakeholder management, and change management skills, including facilitation, influencing, negotiation, capability development, and continuous improvement.
  • Excellent communication, planning, organizational, and interpersonal skills, with the ability to collaborate effectively across functions; experience in healthcare, manufacturing, supply chain, biologics, or other regulated environments is an asset.

What we offer you:

  • Competitive base salary range.
  • Annual Performance Award up to 10%.
  • Payment in lieu for vacation and benefits
  • Defined benefits pension plan.
  • Employee discounts, wellness programs and professional advancement opportunities.


What You Can Expect

  • This role will work in a hybrid environment with requirements to be onsite at one of Canadian Blood Services location at least 40% of the time/2 days of the week.
  • You will work Monday to Friday, 37.5 hours per week, 7.5 hours a day.ย 
  • Travel up to 25% of the time to other CBS locations, as required to support business needs.


If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.ย 

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute. ย 

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.ย 

Applicants who require accommodation should discuss their needs with us.

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