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Intake Worker Jobs in Toronto, ON (NOW HIRING)

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YJR-U24-12 Youth Worker

Toronto, ON · On-site

CA$27.16/hr

... intake, assessment, counselling, conflict resolution o Use multimedia teaching tools such as Smart Board, Community Learning Hub * Working knowledge of the Social and Criminal Justice systems and ...

City of Toronto

PERSONAL SUPPORT WORKER LTC

Toronto, ON · On-site

CA$31.21 - CA$34.06/hr

... logs intake, and provides hygienic and mouth care after meal. Collects and cleans dentures as ... Successfully completed a Personal Support Worker Program or Training that meets the vocational ...

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All JobsIntake Worker JobsIntake Worker Jobs in Toronto, ON

Intake Worker information

See Toronto, ON salary details

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How much do intake worker jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for intake worker in Toronto, ON is $14.45, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $16.29 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

How to become an intake worker?

To become an intake worker, typically a high school diploma or equivalent is required, and some positions may prefer or require post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organization, and assessment abilities, and some roles may require certification or training in areas like CPR or confidentiality protocols.

What are popular job titles related to Intake Worker jobs in Toronto, ON?

For Intake Worker jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Intake Worker jobs in Toronto, ON look for?

The top searched job categories for Intake Worker jobs in Toronto, ON are:

Intake Worker jobs near you
Infographic showing various Intake Worker job openings in Toronto, ON as of August 2026, with employment types broken down into 62% Full Time, 23% Part Time, and 15% Contract. Highlights an 77% In-person, 8% Hybrid, and 15% Remote job distribution, with an average salary of $30,056 per year, or $14.4 per hour.

Child and Family Social Worker

Sojourn House

Toronto, ON

Full-time

Medical, Dental, Life, PTO

Posted 14 days ago

Job description

About Sojourn House

SojournHouse provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of theworld. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providingthe best possible settlement services and programs that help residents transition and integrate into the community. With decades of experience and being one of the firstrefugeehousing facilities in Toronto, we take pridein being a leading organization in refugee care

Why This Role Matters

As the Child and Family Social Worker, you will provide settlement programs and services to refugee families and their children within our Emergency Family Shelter and, as needed, as they transition into the community. Working from an integrated anti-racism, access and equity framework, you will provide effective interventions and coordinated case management, while connecting children and families with programs, services and community supports.

What you'll do


  • Plan and deliver trauma-informed individual and group counselling, programs and supports for refugee children and families.
  • Complete intake, assessments and case plans, and provide coordinated case management throughout families' stay and transition into the community.
  • Connect families with schools, childcare, settlement services and other community resources, including supporting applications and referrals.
  • Advocate for children and parents, including school outreach, meetings, accompaniment and follow-up support as needed.
  • Design and facilitate child and family programming, including after-school, life-skills, educational, recreational and parenting programs.
  • Identify service gaps, contribute to program planning and evaluation, and support the development of new program initiatives.
  • Maintain accurate and timely case files, case notes, service statistics, program records and required reports.
  • Build collaborative relationships with community partners, schools, service networks and coalitions, and represent Sojourn House through outreach and community engagement.
  • Mentor and support student placements and volunteers.
  • Identify and communicate program risks and concerns.

What You'll Need


  • A Bachelor's degree in Social Work and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
  • 3+ years of practical experience in child and family service programs.
  • Knowledge of refugee children and families, the refugee determination and settlement process, and the complex issues that may affect individuals and families who have experienced trauma.
  • Knowledge of child development, child and family services legislation, social work practices and ethics.
  • Experience with case management, case coordination, crisis intervention, and individual, group and family counselling.
  • Knowledge of and ability to apply an integrated anti-racism, access and equity framework in your work.
  • Strong analytical, problem-solving, conflict-resolution and issue-management skills.
  • Knowledge of community networks and resources, with the ability to work effectively with trained interpreters.
  • Proficiency with computers and digital communication tools.

What to expect

  • A hands-on role combining counselling, case management, advocacy, programming and community outreach.
  • Regular interaction with refugee children and families navigating complex settlement, adjustment and support needs.
  • Work primarily in an office/shelter environment, with some work in schools, community organizations and other non-standard workplaces as required.
  • A role requiring compassion, sound professional judgment, strong boundaries and the ability to respond effectively to challenging situations.
  • Monday to Friday, 7.5 hours per day, based on a set schedule.

What We Offer

  • Comprehensive health and dental benefits, including life insurance, AD&D, short- and long-term disability, and employee and family assistance supports.
  • Group RRSP with employer contributions.
  • Paid vacation with increased entitlement based on years of service.
  • Up to 18 paid sick days per year
  • Paid Float Days after one year of continuous service



Sojourn House thanks all applicants but will contact only qualified candidates selected for interviews


In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process. Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.

Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Apply